AGENDA

Miami, FL, 13 - 15 May 2019

Schedule

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May 1409:10
Conference pass

Keynote Interview: How has Azul increased their market share while continuing to innovate?

Keynotes
  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Interviewee: John Rodgerson, Chief Executive Officer, Azul Brazilian Airlines Azul Linhas Aereas Brasileiras
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1409:25
Conference pass

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

Keynotes
  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Interviewee: Jim Scott, President And Chief Executive Officer, Flair Airlines
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1409:40
Conference pass

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

Keynotes
  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
Interviewee: Felix Antelo, Chief Executive Officer, Viva Air Group
Interviewer: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
May 1409:55
Conference pass

Keynote Panel: How will the airline and airport industry take digital, marketing, experience, and retailing by storm?

Keynotes
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
John Rodgerson, Chief Executive Officer, Azul Brazilian Airlines Azul Linhas Aereas Brasileiras
Jim Scott, President And Chief Executive Officer, Flair Airlines
Felix Antelo, Chief Executive Officer, Viva Air Group
May 1411:20
Conference pass

Actionable Data: Building a 360-degree customer view to achieve advanced customer segmentation for campaign planning and optimization

Aviation IT 2019
Moderator: Marie Masserey, Head Of Architecture, IATA
Cesar Ahmedt, Cio, Wingo
Alf Sagen, Practice Lead, Ground Transportation, Nagarro AS
Soumit Nandi, Managing Director Of Customer Technology Platforms, United Airlines
May 1411:20
Conference pass

Biometrics: Creating the end to end biometric journey from kiosks, to self-bag drop, to security, to self-boarding gates

Airport Tech Experience 2019
Moderator: Jason Lim, Biometrics Capability Manager, T.S.A.
Gary Mcdonald, Vice President Americas, Materna Information & Communications
Jean-Francois Lennon, Vice President Of Sales And Marketing, Vision-Box
Jason Hausner, Director, Passenger Facilitation Corporate Security, Delta Air Lines
Michael Hardin, Director Of Policy, Entry/Exit Transformation, Office Of Field Operations, US Customs and Border Protection
May 1411:20
Conference pass

Chatbots: How are you leveraging chatbots to ease customer interaction, save on resources, and when is human interaction crucial?

A.I.viation 2019
Tania Hoque, Manager, Mobile Strategy And Ecommerce, Westjet
May 1411:20
Conference pass

Mobile Engagement: Delivering the right message, at the right time, to the right audience, all on the right channel

Aviation Marketing 2019
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
Brian Davis, Chief Marketing Officer, Sun Country Airlines
Sandeep Prasad, Head Of Mobile, Spirit Airlines
Bernardo Cordero, Co-Founder And Managing Director, Viva Aerobus
Richard Mcnerny, Manager It, Mobile And Notifications, JetBlue Airways Corp
May 1411:20
Conference pass

NDC: How will distribution evolve in the next 3-5 years with the advancement of digitalization, personalization and mobility?

Air Retail
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Elliott Mcnamee, Manager Of Distribution Strategy, United Airlines
Mario Kalsch, Senior Director Of Category Management Ancillary Services And Retailing, Lufthansa Group
Mark Kosikowski, Manager Of Commercial Distribution, Air Canada
May 1411:20
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Operational Connectivity: How airlines can improve passenger experience while enhancing operations

Air Xperience 2019
Moderator: Scott Mccartney, Reporter, Author And Creator Of "The Middle Seat", The Wall Street Journal
Fernando Moreira, Director In-Flight Experience Catering And Commissary, Air Transat
May 1411:20
Conference pass

Revenue Optimization: Identifying new revenue/ancillary opportunities and making pricing decisions that boost your bottom line

Air Strategy World LCC 2019
Moderator: Marc Rosenberg, President, STRATACONNEX
Agnes Zajac, Ancillary Revenue Manager, Alaska Airlines
Charles Mckee, Cco, Flair Airlines
Mike Robinson, Head Of Ancillary Revenue, Frontier Airlines
Andrew Middleton, Ancillary Revenue And Distribution Director, easyJet
May 1411:40
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Data Aggregation and Predictive Analytics: Overcoming legacy systems and making faster decision for irregular operations and circumstances

A.I.viation 2019
Michael Wuerger, Vice President Operations Control Centre, Allegiant Air
May 1412:00
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Branded Fare Decisions: Distinguishing ancillary value across direct channels to enable competitive fares

Aviation Marketing 2019
Kevin Strohmaier, Director Of Ancillary Revenues, Air Canada
May 1412:00
Conference pass

Entry/Exit Biometrics: Should airports outsource technology or develop a culture of in-house solutions and innovations?

Airport Tech Experience 2019
Goutam Kundu, Chief Information Officer, Metropolitan Washington Airports Authority
May 1412:00
Conference pass

IFE: How do you balance internet access in the Latin American market while catering to customer tendencies?

Air Xperience 2019
Sergio Lazzeri, Senior Manager Product Strategy, Latam Airlines
May 1412:00
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Innovating Interlining: How can new partnerships between OTAs and airlines open new route combinations for both the airline and the customer?

Air Strategy World LCC 2019
David Gunnarsson, Chief Executive Officer, Dohop
Jhon Ruiz, Sales Director Latam, Kiwi.com
May 1412:00
Conference pass

Personalized Marketing: Creating a data-driven marketing strategy focused on personalization and engagement

Aviation Marketing 2019
Scott Deangelo, Chief Marketing Officer, Allegiant Air
May 1412:00
Conference pass

Technology Innovation Showcase!

Technology Innovation Showcase!
4-minute pitches from:
  • Zunum
  • Bacarai
  • Assaia International​​​​​​​
More to be announced…
Ashish Kumar, Chief Executive Officer, Zunum Aero
Kenny Totten, Co-Founder, Bacarai
Max Diez, Chief Executive Officer, Assaia International
May 1412:00
Conference pass

Venture Innovation: Viva Air Lab - Using data and rapid testing to drive Latin America’s first travel and innovation hub

Aviation IT 2019
Clyde Hutchinson, Head Of Innovation, Viva Air Lab, Viva Air Group
May 1412:20
Conference pass

Roundtable #1: IoT and Wearables: What technology can we deploy to airline and airport employees?

Aviation IT 2019
Host: Alf Sagen, Practice Lead, Ground Transportation, Nagarro AS
May 1412:20
Conference pass

Roundtable #13: Facial Recognition: What obstacles lie ahead for security, efficiency and privacy?

Airport Tech Experience 2019
Host: Nael Samha, Information Technology Director, United States Customs and Border Protection
May 1412:20
Conference pass

Roundtable #15: AI and Operations: Enhancing legacy operations efforts with advanced AI and machine learning

A.I.viation 2019
Host: Isaac Mavis, Vice President, Data Science, Allegiant Air
May 1412:20
Conference pass

Roundtable #17 Day of Travel: Touchpoints for the traveling customer

Air Xperience 2019
May 1412:20
Conference pass

Roundtable #4: New Routes: ULCC disruption and the LatAm market

Air Strategy World LCC 2019
Host: René Armas Maes, Managing Director, Jet Link International LLC
May 1412:20
Conference pass

Roundtable #7: Airlines vs GDS: is cooperation the way forward?

Air Retail
Host: Oswaldo Pérez, Head Of Distribution Systems, TAME, Línea Aérea del Ecuador
May 1412:30
Conference pass

Roundtable #11: Regional Airlines: Marketing challenges for regional airlines

Aviation Marketing 2019
Host: Dan Valin, Marketing Manager, First Air
May 1412:30
Conference pass

Roundtable #14: Turnaround Management: What is your data strategy and how are you monitoring events in real-time?

Airport Tech Experience 2019
Host: Mr. Robert Blair, Vice President, Aviation, North America, INFORM GmbH
May 1412:30
Conference pass

Roundtable #16: Blockchain Implementation: How do you identify and incorporate blockchain opportunities within your existing operational and customer strategies?

A.I.viation 2019
Host: Iris Taguet, Head Of Blockchain Program, Air France - KLM
May 1412:30
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Roundtable #2: Passenger Compensation: Discussing new strategies and technologies for reimbursing delays, cancellations, and lost baggage claims

Aviation IT 2019
May 1412:30
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Roundtable #5: African Aviation: The Single African Air Transport Market (SAATM)

Air Strategy World LCC 2019
Host: Richard Kyereh, Ag. Head Commercial, Africa World Airlines Ltd
May 1412:30
Conference pass

Roundtable #8: Digital Merchandizing: How to create a user experience worth sharing

Air Retail
Host: Joel Calkins, Senior Product Manager, Content And Merchandising, Alaska Airlines
May 1412:40
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Roundtable #12: Mobile Engagement: Tailoring offers and timely messaging

Aviation Marketing 2019
May 1412:40
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Roundtable #3: Startup Innovation: From accelerators to joint ventures- how are you evaluating relevant partners in the startup sector?

Aviation IT 2019
Host: Clyde Hutchinson, Head Of Innovation, Viva Air Lab, Viva Air Group
Host: Amy Burr, Managing Director, Strategic Partnerships, JetBlue Technology Ventures
May 1412:40
Conference pass

Roundtable #6: Humanitarian: Wings of Hope embracing aviation to connect communities with healthcare and opportunity

Air Strategy World LCC 2019
Host: Bret Heinrich, Chief Executive Officer, Wings of Hope
Bob Ranck, Chief Executive Officer, Orbis International
May 1412:40
Conference pass

Roundtable #9: Post Booking Revenue: How much money is your airline leaving on the table?

Air Retail
Host: Chris Amenechi, Vice President, Pricing And Revenue Management, Copa Airlines
May 1414:20
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Loyalty & Partnerships: How do you engage, retain and reward your customers?

Aviation Marketing 2019
Moderator: Brian Sumers, Senior Aviation Business Editor, Skift
Sid Krishna, Manager Of Loyalty And Cobrand, Spirit Airlines
Michael Covey, Managing Director, Program And Air Partners, United Airlines
May 1414:20
Conference pass

Open Source & APIs: Taking advantage of open APIs to streamline the customer journey and biometric passage

Aviation IT 2019
Adel Baraghith, Senior Manager, Deutsche Lufthansa
Marie Masserey, Head Of Architecture, IATA
May 1414:20
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Panel Artificial Intelligence: How can machine learning and AI be applied to revenue management?

Air Strategy World LCC 2019
Anshul Agarwal, Senior Scientist, Continuous Improvement And Enterprise Optimization, United Airlines
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
Eric Nordling, Chief Operating Officer, Revenue Management Systems
May 1414:20
Conference pass

Panel Ecommerce: How can airlines think like a retailer and become a true online marketplace?

Air Retail
Moderator: Marc Rosenberg, President, STRATACONNEX
Tanner Huysman, Director, Ancillary Products, Spirit Airlines
Tamur Goudarzi Pour, Vice President Of The Americas, Lufthansa German Airlines - Deutsche Lufthansa A G
Andrew Middleton, Ancillary Revenue And Distribution Director, easyJet
Manish Shrivastava, Commercial Executive, Travel Commerce Solutions Ltd
May 1414:20
Conference pass

Presentation Sustainable Airport: How are modern transit and on demand ride apps changing Airport Infrastructure demands?

Airport Tech Experience 2019
Nile Ledbetter, Airport Intermodal Planner, San Francisco Airport
May 1414:40
Conference pass

Operational Efficiency: Assisting operations with lean and rapid development

Aviation IT 2019
Isaac Mavis, Vice President, Data Science, Allegiant Air
May 1414:40
Conference pass

Startup Innovation: As a mid-tier airport how can you turn to new outlets/venture for scalable solutions in the customer journey?

Airport Tech Experience 2019
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
May 1415:00
Conference pass

Digital Transformation: How to overcome legacy system challenges and fuse silos with new technologies

Aviation IT 2019
Ramki Ramaswamy, Vice President Of Information Technology, JetBlue Airways Corp
May 1415:00
Conference pass

Electric Aviation and Regional Travel: How will the advent of electric aviation transform the regional and short haul landscape?

A.I.viation 2019
Moderator: William Dean Donovan, Managing Director, DiamondStream Partners
Ashish Kumar, Chief Executive Officer, Zunum Aero
Omer Bar-Yohay, Co-Founder And Chief Executive Officer, Eviation
Alex Wilcox, Chief Executive Officer, Jetsuite
Roei Ganzarski, Chief Executive Officer, MagniX
May 1415:00
Conference pass

IFE & Digitalization: How can we enhance the customer experience at each touch point

Air Xperience 2019
Moderator: Chatterjee Aditya, Senior Vice President Aero Segment Market Solutions, SES Networks
Santiago Aldana, Cdo And Cio, Avianca
Sergio Lazzeri, Senior Manager Product Strategy, Latam Airlines
May 1415:00
Conference pass

Passenger Flow Analysis: What technologies can we use to track passengers in the airport to ultimately drive retail revenue and customer experience?

Airport Tech Experience 2019
Katherine Karolick, Senior Vice President Of Information Technology, Pittsburgh International Airport
Rami Hindieh, Associate Director, Greater Toronto Airports Authority
Aymeric Dussart, Director, Technologies, Aeroports De Montreal
May 1415:00
Conference pass

Social Media & Loyalty: Controlling the customer conversation across multiple channels

Aviation Marketing 2019
Christine Valls, Managing Director of Sales, Florida, Latin America, and Caribbean, American Airlines
May 1415:20
Conference pass

Distribution: How to improve the composition of sales channels and reduce costs

Air Strategy World LCC 2019
Oswaldo Pérez, Head Of Distribution Systems, TAME, Línea Aérea del Ecuador
May 1415:20
Conference pass

Payments: How to drive substantial economic improvements for travel suppliers by increasing top line revenue and decreasing transaction costs

Air Retail
Rob Borden, Vice President Of Commercial, UpLift
May 1415:20
Conference pass

Technology Innovation Showcase!

Air Xperience 2019
4-minute pitches from
  • Pack Up + Go
  • SkyCap
  • Axle Travel
  • Inflighto
More to be announced…
Bharath Krishnamoorthy, Chief Executive Officer, Axle Travel
John Hopkins, Founding Director, Inflighto
Lillian Rafson, Founder And Chief Executive Officer, Pack Up + Go
Ryan Boyd, Co-Founder, SkyCap
May 1415:20
Conference pass

Vouchers: Enabling mobile issuance, acceptance and claiming of compensation in real-time

Aviation Marketing 2019
Moderator: Keith Smith, Co-Founder And Chief Executive Officer, Wonder Technologies
May 1416:20
Conference pass

How is SWOOP reshaping the Canadian ULCC Space

Keynotes
  • How is SWOOP differentiating itself in a region new to ULCC?
  • How is ULCC changing the airport landscape to ensure competitive fares for customers?
  • What network opportunities are there to expand?
Interviewee: Steven Greenway, President, Swoop
Interviewer: René Armas Maes, Managing Director, Jet Link International LLC
May 1416:40
Conference pass

The Myths of Inspiration and Personalization: Performance marketing through fares and agility

Keynotes
  • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
  • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
  • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
Seth Cassel, President, EveryMundo
May 1417:00
Conference pass

How is Volaris navigating competition in Mexican Aviation and enhancing the customer conversation

Keynotes
  • How do we enhance personalization and put the best product in front of our customer while staying true to the LCC model?
  • What opportunities does the A320 offer and how is Volaris navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from “Vale” and where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
Interviewee: Holger Blankenstein, Evp Airline, Operations And Commercial, Volaris
Interviewer: René Armas Maes, Managing Director, Jet Link International LLC

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May 1509:00
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Chairman's Opening Remarks

Keynotes
Rene Armas Maes
May 1509:10
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Keynote Panel: Women in Aviation: Leaders in the digital shift of Aviation industry, and how to pursue innovation in both technology and culture

Keynotes
  • How do you create a culture of diversity and progress from the ground up?
  • Enhancing perception of the customer journey by incorporating perspectives from diverse backgrounds
  • Are you creating mentoring programs and setting employees up to succeed?
  • What standards are in place at your company to promote women and other typically overlooked populations?
Moderator: Michael Bell, Senior Client Partner, Korn Ferry
Katherine Karolick, Senior Vice President Of Information Technology, Pittsburgh International Airport
Gisela Shanahan, Chief Financial Officer And Executive Vice President, Denver International Airport
May 1509:50
Conference pass

Keynote address: The Future of Travel Technology: 2030

Keynotes
Bobby Healy, Chief Technology Officer, CarTrawler
May 1510:00
Conference pass

Keynote Panel: Automated Journey: From early trials to a faster and safer customer experience- How are airlines, airports, and suppliers combining efforts to streamline the customer journey?

Keynotes
  • How do you implement biometric technology while prioritizing safety and security?
  • Where are airlines and airports across the country seeing the most improvements so far?
  • From first booking to bag drop - Where do we see the opportunities for biometric automation in the larger journey?
Hideki Kunug, The Americas Senior Vice President, All Nippon Airways
Sean Farrell, General Manager Of Government Security For Americas, SITA
Nael Samha, Information Technology Director, United States Customs and Border Protection
John Newsome, Chief Information Officer, Greater Orlando Aviation Authority
May 1510:20
Conference pass

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

Keynotes
  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?
Interviewee: Duncan Bureau, President, Air Canada Rouge
Interviewer: Marc Rosenberg, President, STRATACONNEX
May 1511:20
Conference pass

Day of Travel: How do you streamline the “day of” travel experience by enhancing digital and mobile platforms?

Air Xperience 2019
Jaymes Todero, E-Commerce Product Manager, United Airlines
May 1511:20
Conference pass

Digital evolution – Analyzing critical factors such as website design, segmentation and email marketing

Aviation Marketing 2019
Greg Olsen, Senior E-Commerce Director, Sun Country Airlines
May 1511:20
Conference pass

Digital Realities in Aviation: Interconnected data, people, devices, artificial intelligence, and services to enhance operational excellence

A.I.viation 2019
Gustavo Pina, Lead Engineer, SITA
May 1511:20
Conference pass

Master Tech Plan: Preparing your airport for the next generation of technology by standardizing KPIs and encouraging innovation across departments

Airport Tech Experience 2019
Rami Hindieh, Associate Director, Greater Toronto Airports Authority
May 1511:20
Conference pass

The Cost of Latin American Distribution: When will we see movement to more direct distribution?

Air Strategy World LCC 2019
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Angela Melany Cornejo De Quan, Distribution Director, Avianca
Lars Sande, Senior Vice President, Sales And Distribution, Norwegian Air Shuttle
Pablo Chiozza, Senior Vice President, Usa, Canada, And Caribbean, LATAM Airlines Group
May 1511:20
Conference pass

Venture Innovation: Finding and cultivating innovative partners in the startup and venture sector, and integrating them into your airline and airports

Aviation IT 2019
Moderator: Amir Amidi, Managing Partner, Plug and Play Tech Center
Katherine Karolick, Senior Vice President Of Information Technology, Pittsburgh International Airport
Amy Burr, Managing Director, Strategic Partnerships, JetBlue Technology Ventures
Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky Int'l Airport
May 1511:40
Conference pass

Automated Bag Drops: In the quest to avoid lost bags, how can airlines and airports split responsibility in the customer’s best interest?

Airport Tech Experience 2019
Beth Zurenko, Vice President Of Real Estate, Tampa International Airport Hillsborough County Aviation Authority
May 1511:40
Conference pass

Blockchain: what is the potential technology usage for flight information systems

A.I.viation 2019
Maurice Jenkins, Cio, Miami International Airport
May 1511:40
Conference pass

Investing in Sustainability: With flights worldwide expected to double in number of the next 15 years, how can airlines work to reduce their environmental footprint?

Air Xperience 2019
Philippe Lacamp, Senior Vice President, Americas, Cathay Pacific
May 1511:40
Conference pass

Regional Airlines: Marketing challenges for regional airlines

Aviation Marketing 2019
Dan Valin, Marketing Manager, First Air
May 1512:00
Conference pass

Airports for the Customer: Creation and alignment of DFW Customer Experience hub

Airport Tech Experience 2019
Julio Badin, Senior Vice President Of Customer Experience, Dallas Fort Worth International Airport
May 1512:00
Conference pass

Departure Control Systems: Challenges in DCS deployment and implementation in Latin America

Air Strategy World LCC 2019
Efrain Valles, Informations System Manager, Aruba Airlines
May 1512:00
Conference pass

Technology Innovation Showcase!

Technology Innovation Showcase!
4-minute pitches from
  • Mekl.io
  • Wonder
  • SeatAssignMate
More to be announced...
Romet Kallas, Co-Founder And Chief Executive Officer, Mekl.io
Keith Smith, Co-Founder And Chief Executive Officer, Wonder Technologies
Brad Berkson, Chief Business Development And Strategy Officer, SeatAssignMate
May 1512:15
Conference pass

Roundtable #3: Engagement data: Achieving a wholistic view of the customer journey and connecting it with your employees

Aviation IT 2019
Host: Robert Bence, Sr. Manager, Emerging Customer Technology, Southwest Airlines
May 1512:20
Conference pass

Roundtable #1: APIs: Possibilities with Open Airlines APIs

Aviation IT 2019
Host: Marie Masserey, Head Of Architecture, IATA
Adel Baraghith, Senior Manager, Deutsche Lufthansa
May 1512:20
Conference pass

Roundtable #13: Airport Development: Working with stakeholders from Uber to A/E firms to create a seamless airport experience

Airport Tech Experience 2019
Host: Nile Ledbetter, Airport Intermodal Planner, San Francisco Airport
May 1512:20
Conference pass

Roundtable #16: Beacons as a Service: In what ways can beacons drive revenue?

A.I.viation 2019
Host: Marcus Session, Vice President Information Technology, Tampa International Airport
May 1512:20
Conference pass

Roundtable #18: Mobile Journey: how are you defining the mobile experience for your passengers?

Air Xperience 2019
Host: Richard Mcnerny, Manager It, Mobile And Notifications, JetBlue Airways Corp
May 1512:20
Conference pass

Roundtable #4: Long Haul Low Cost: How to create a stronger Long Haul Low Cost Model

Air Strategy World LCC 2019
Host: Edward Wegel, Chief Executive Officer, World Airways
May 1512:20
Conference pass

Roundtable #7: Metasearch Redistribution: How effective is redistribution marketing on meta channels?

Air Retail
Host: Mark Mees, Manger, Otas And Metasearch, Air Canada
May 1512:20
Conference pass

Roundtable #9: Social Media: How can we effectively use social channels to have meaningful conversations with our customers?

Aviation Marketing 2019
May 1512:30
Conference pass

Roundtable #10: Payments: How do digital payments change the credit card landscape?

Aviation Marketing 2019
May 1512:30
Conference pass

Roundtable #14: Master Tech Plan: Preparing your airport for the next generation of technology

Airport Tech Experience 2019
Host: Rami Hindieh, Associate Director, Greater Toronto Airports Authority
May 1512:30
Conference pass

Roundtable #17: Identity Management: Practices for modern airports, and airlines

A.I.viation 2019
May 1512:30
Conference pass

Roundtable #19: Trafficking Prevention: Cabin Safety and Counter Human Trafficking Training

Air Xperience 2019
Host: Nancy Rivard, President, Airline Ambassadors International
May 1512:30
Conference pass

Roundtable #5: Conversion Rates: Increasing Direct channel interaction to drive conversion

Air Strategy World LCC 2019
May 1512:30
Conference pass

Roundtable #8: Booking to Final Destination: How long can you be with your customer?

Air Retail
May 1512:40
Conference pass

Roundtable #11: Blockchain in Payments: How can your airline use blockchain and to create a decentralized BSP model to increase profitability while enhancing the customer experience?

Aviation Marketing 2019
May 1512:40
Conference pass

Roundtable #15: Baggage Handling: Technology to improve the passenger experience, airport operations and their bottom lines

Airport Tech Experience 2019
Host: Rodolphe Guyard, Imo Bag And Biometrics Manager, Air France
May 1512:40
Conference pass

Roundtable #6: Personalization: Creating surprise and personality from a mass of data points

Air Strategy World LCC 2019
May 1512:50
Conference pass

Roundtable #12: Loyalty: How do you engage, retain and reward your customers?

Aviation Marketing 2019
Host: Scott Fisher, Senior Director, Ancillary Revenue And Loyalty, Frontier Airlines
May 1514:20
Conference pass

Future of Long Haul Low Cost: Where does the Long Haul LCC go after an initial period of major disruption?

Air Strategy World LCC 2019
Edward Wegel, Chief Executive Officer, World Airways
May 1514:20
Conference pass

Technology Innovation Showcase!

Technology Innovation Showcase!
4-minute pitches from:
  • Airside Mobile
  • Citiri
  • Token
More to be announced...
Jessica Patel, Chief Commercial Officer, Airside Mobile Inc
Ortez Gude, Chief Executive Officer And Co-Founder, Citiri
Melanie Shapiro, Founder And Chief Executive Officer, Token
last published: 17/Dec/18 15:35 GMT