Agenda

Miami, FL, 8 - 9 May 2018

Schedule

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May 709:00
Conference pass

SimpliFlying Lab

Aviation Marketing
The SimpliFlying Lab is a highly-exclusive closed-door workshop attended by over 30 of the most innovative airline marketing and digital leaders.
Specifically designed for airlines inthe NorthAmerica and Latin America, itfeatures roundtable and panel discussions on different business-critical trends, including:
  • DigitalCommand Centers
  • Integrating Bots with Humans
  • Digital Passenger Experience
Attendees will participate in thought-provoking sessions held by speakers like Dave Carroll of the “United Breaks Guitars” fame and IFEC innovator, Panasonic, among others.
As seats are limited, please register before April 19 here:http://bit.ly/SimpliLab
Moderator: Shashank Nigam, Chief Executive Officer, SimpliFlying
May 713:00
Conference pass

NDC and ONE ORDER WORKSHOP

Aviation Strategy and Low Cost Congress
  • IATA initiative on NDC and ONE Order: owning your offersand controlling your distribution,
  • Merchandising and Offer Management: balancing a personalized offer with an instant experience to avoid customer drops, and give your customers what they want
  • Simplicity ofDynamic pricing: moving away from complexity of fare construction, branded fares and fare families
  • Order management: gaining complete customer overview whilesimplifyingself-service opportunities for the customer
  • Register here to ensure catering count:https://goo.gl/svAqRJ​
Moderator: Manish Shrivastava, Commercial Executive, Travel Commerce Solutions Ltd
May 713:00
Conference pass

CONNECTIVITY WORKSHOP

Air Xperience
Moderator: Arnie Christianson, Sr. Program Manager, Data Mobility, SES

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May 809:00
Conference pass

Keynote Address: Data mining from demographics to yield impact to quant investing with creation of JETS Smart Beta ETF

Keynotes
  • What can the airline industry learn from natural language processing (NLP)?
  • How can airlines data mine on emotions and embrace the experience economy?
  • Airport rankings: How are passengers using and rating airports?
  • Increasing revenue per employee: How to cut out 8 billion dollars of baggage loss, and unhappy customers
  • Blockchain and ticketing: How can we use innovation to drive down costs?
Frank Holmes, Chief Executive Officer And Chief Investment Officer, US Global Investors
May 809:30
Conference pass

Keynote Address: Challenges and Opportunities in the Latin American landscape

Keynotes
  • What hurdles do airlines face as the regulatory landscape struggles to keep up with the boom of Low Cost Carriers
  • The importance of promoting connectivity in newly liberalized areas like Argentina
  • How can you work with countries and authorities to ensure that airports most essential to growth are seeing the funding they need?
  • What are the best ways to navigate extensive regulations and fees while also providing the same low-cost benefits to customers?
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Declan Ryan, Board Member, Viva Colombia and Viva Air Peru
Holger Paulmann, Chief Executive Officer, Sky Airline
May 811:20
Conference pass

Panel: insights in the raw: learn how to properly extract insights from your data

Aviation IT
  • What are the business questions CIOs should focus on to find answers in their data?
  • Processing and interpreting huge volumes of data: what is your number one strategy?
  • Real-life examples of how airlines apply data analytics to solve operational challenges and offer personalized products and services
Charu Jain, CIO, Alaska Airlines
Santiago Aldana, CDO & CIO, Avianca
Dave O'Flanagan, Chief Executive Officer & Co-Founder, Boxever
Alf Sagen, Managing Director, Nagarro AS
May 811:20
Conference pass

Panel: how digitalization is impacting airlines’ PSS systems and what can be done to adapt

Aviation Strategy and Low Cost Congress
  • Migration and transforming architecture
  • What can we learn about personalization from other travel sectors such as hotels and passenger rail?
  • With so many touchpoints how are we aggregating data to make more relevant decisions based on our customers habits?
  • How can airlines display a complex offer under the guise of simplicity?
Rafael Martinez, Vice President, Distribution and Revenue Management, Aerolineas Argentinas
Michael Barrera, Chief Product Officer, Radixx International
Zdenek Komenda, Chief Business Development Officer, Kiwi.com
Anton Diego, CEO, EveryMundo
May 811:20
Conference pass

Rapid Rewards: strong customer retention means a simple and valuable core proposition

Aviation Marketing
  • How do we keep the focus on the customer by building a simple and strong proposition?
  • How is the more connected digital transition shifting loyalty needs?
  • Keeping card partnerships aligned with brand, and staying competitive with loyalty programs outside of the airline space
Jonathan Clarkson, Senior Director of Loyalty and Partnerships, Southwest Airlines
May 811:20
Conference pass

Panel: leveraging mobility to bring inflight connectivity to the next level

Air Xperience
  • With more and more devices how do you continue to serve innovative inflight experiences to your flyers?
  • What opportunities must be created to keep customers engaged within your ecosystem in an authentic manner?
  • How can you move beyond customer experience and use real-time monitoring, reporting, and data analytics, to better service your customers and your aircraft?
Moderator: Paul Chen, Founder, V.X Consulting
Norman Haughton, Manager In Flight Entertainment and Connectivity Solutions, Air Canada
Jon Norris, Senior Director, Corporate Sales & Marketing, Panasonic Avionics
Tara Bamburg, Manager WiFi/IFE, Southwest Airlines
May 811:20
Conference pass

Panel: stop talking and start doing: why airports can no longer be stop-overs but hubs of innovation

Airport T.Ex
  • How can you create the seamless passenger journey of the future through single token travel?
  • Curb to gate: How early can you bring in biometrics?
  • How can wayfinding technology improve the passenger experience as well as your ROI?
  • How can an industry that is notoriously reactive start becoming proactive about security procedures and standards?
Host: Dominic Nessi, Former Deputy Executive Director & Chief Information Officer, Los Angeles World Airports
Jerry Schwinghammer, Chief Technology Officer, Charlotte Douglas International Airport
Paul Drury, VP, Global Strategy & Partnerships, Ultra Electronics Airport Systems
Diego Ferrer, Managing Deputy Commissioner IT & Telecommunications, City of Chicago Chicago Department of Aviation
Maurice Jenkins, Division Director for Information Systems, Miami Dade County, Aviation Department
May 811:40
Conference pass

Direct versus indirect booking

Aviation Marketing
  • Pulling customers back to direct booking has proven difficult with the rise of OTAs – but is it worth it to bring them back into the fold?
  • What is being done to combat disparity in how carriers distribute their content for channel optimization?
  • Can airlines work more closely with their other channels to create more personalized and branded packages?
  • Data misalignment – what data should be made available for the direct and indirect channels to personalize the experience?
Rolando Damas, Managing Director, North America & Asia, Avianca
May 812:00
Conference pass

The digital journey: embracing digitalization to connect AirCanada’s customers with the world

Aviation IT
  • How can a seamless digital experience unite all customer touchpoints?
  • Understanding what information is most relevant for your customers, and how it can be used to enhance the operational journey
  • From smart homes to connected phones – what will the journey look like 5-10 years from now?
Carlos Faxas, Head of Product Management, Digital/eCommerce, Air Canada
May 812:00
Conference pass

Leveraging innovation to address variable demand/capacity: the Alaska Airlines case study

Aviation Strategy and Low Cost Congress
  • What are the basics of post-booking revenue and capacity optimization?
  • How is Alaska Airlines innovating to better manage spikes in demand and operational variability?
  • What are benefits for front line staff, customers, and interdepartmental coordination?
  • How does technology enable bottom line results and NPS benefits?
Azim Barodawala, CEO, Volantio Inc.
Kevin Ger, VP Pricing and Revenue Management, Alaska Airlines
May 812:00
Conference pass

Controlling the offer: travel Inventory as UX & Content Marketing

Aviation Marketing
  • Controlling the airline’s brand across all content distribution environments
  • Creating contextual awareness to align inventory content with customer location, both geographical and digital
  • Optimizing data to personalize communication
  • Test, measure and adjust to understand how customers interact with specific platforms, channels, pages and content
Justin Steele, Vice President, Product, Switchfly
May 812:00
Conference pass

Airline digital customer engagement moving onboard – airline apps taking over IFE

Air Xperience
  • How to leverage the airline investment in its app to continue onboard – improving service, generating ancillary revenue
  • Empowering the airline digital team to support the full passenger journey
  • Can the IFE be opened up to allow e-commerce or streaming providers to team with the airline?
Ralf Cabos, Chief Commercial Officer, PaxLife Innovations GmbH
May 812:00
Conference pass

Case Study: Public Private Partnerships and the Denver International Airport

Airport T.Ex
Gisela Shanahan, Chief Financial Officer and Executive Vice President, Denver International Airport
May 812:10
Conference pass

RESERVED FOR PRESENTATION ​BY ID90 Travel

Aviation Marketing
RESERVED FOR PRESENTATION
BY ID90Travel
Conference pass

Roundtable 1: Connected aircraft: examining the next generation of flight

Aviation IT
Host: Arnie Christianson, Sr. Program Manager, Data Mobility, SES
Conference pass

Roundtable 3: LatAm and Caribbean Expansion: retaining brand identity in the LatAm and Caribbean markets

Aviation Strategy and Low Cost Congress
Host: Julian Gelvez, Manager, Network Planning Manager, Southwest Airlines
Rodrigo Cruz, Director, LATAM Region, Nagarro, Inc.
Conference pass

Roundtable 5: Start-up Solutions: innovations in the venture space

Aviation Marketing
Host: Ajay Sharma, Investment Associate, Jetblue Airways Corp
Heather Figallo, Sr. Director, Innovation and Labs, Southwest Airlines
Amir Amidi, Managing Partner, Plug and Play Tech Center
Phil Gouel, Sr. Director, Corporate Strategy and Innovation, Southwest Airlines
Naresh Shah, Acting COO and VP Shared Services, A³ By Airbus
Melissa Ho, Managing Director, Silicon Valley Office, U.S. Department of Homeland Security Science and Technology Directorate
Conference pass

Roundtable 7: Mobile journey: how are you defining the mobile experience for your passengers?

Air Xperience
Host: Jaymes Todero, eCommerce Product Manager, United Airlines
Conference pass

Roundtable 9: Visible Light Communication: the next generation of connected communications?

Airport T.Ex
Host: David Wilson, Director of Innovation, Port Of Seattle
Conference pass

Roundtable 2: Mergers and IT: managing IT integration and driving solutions

Aviation IT
Host: Sandra Kwan, Consultant, Slalom Consulting
May 812:40
Conference pass

Roundtable 4: Dynamic Pricing: which analytics play a key role?

Aviation Strategy and Low Cost Congress
Host: Gaston Rodriguez, USA Commercial Director, Azul Brazilian Airlines Azul Linhas Aereas Brasileiras
Conference pass

Roundtable 6: Artificial Intelligence: How machine learning can change the world of flight status.

Aviation Marketing
Host: Jodie Novotny, Sales Manager, OAG
Conference pass

Roundtable 8: Airport and airline security optimization

Air Xperience
Host: Dominic Nessi, Former Deputy Executive Director & Chief Information Officer, Los Angeles World Airports
Marcus Session, VP Information Technology, Tampa International Airport
Jeffrey Troy, Executive Director, Aviation Information Sharing and Analysis Center (A-ISAC)
Carlos Baez, Chief Information Security Officer, Orlando International Airport
Richard Szymborski, Manager, IT Security Threat & Operational Risk Management, Air Canada
Andrew Faber, Director of Information Security, Greater Toronto Airports Authority
Conference pass

Roundtable 10: Rates and charges: The new low-cost norm in the airport landscape

Airport T.Ex
Host: Bryant Francis, Director Aviation, Port of Oakland
Greg Phillips, Director of Aviation, Colorado Springs Airport
Mark Thorpe, CEO, Ontario International Airport Authority
Diane Crews, President and CEO, Sanford Airport Authority
Jeff Schultes, Deputy Director of Aviation, El Paso International Airport
May 814:20
Conference pass

Hackers and hangars: ramping up cyber awareness

Aviation IT
  • How are you shifting the cyber security culture within your airline?
  • Howcan you make your team more aware of cyber threats?
  • What can be done to help secure your partners’ connections?
Christine Izuakor, Manager Global Security Strategy and Awareness, United Airlines
May 814:20
Conference pass

Panel: Revenue management: new ancillary revenue streams and the Impact of AI

Aviation Strategy and Low Cost Congress
  • Will artificial intelligence replace humans and our revenue management and pricing teams?
  • How can AI look at big data to help you maximize ancillary in-flight services?
  • Maximizing employee retention and benefits
  • Leveraging mobile technologies, and data and revenue optimization to better anticipate customers’ needs with accuracy
Moderator: Tom Bacon, CEO, Airline Revenue Optimization
Juliana Ramirez, Head of Ancillary Revenue, Volaris
Martin Pinero, Director of Global Sales and Client Management, ID90 Travel
Eric Nordling, Chief Operating Officer, Revenue Management Systems
May 814:20
Conference pass

Transformation of Group Business: The Lufthansa Group Case

Aviation Marketing
  • How can we streamline complex handling of group sales?
  • What success has Lufthansa Group seen with their newly launched overarching group sales tool BookaGroup?
  • How does this align IT systems of different airlines to generate a competitive offer in short time?
Stefan Trilling, Director Implementation Management Group Business, Lufthansa
May 814:20
Conference pass

Panel: What can David teach Goliath? How can commercial aviation learn from the nimbler private aviation space?

Air Xperience
  • Working with stakeholders to create a more streamlined security experience.
  • Exploring new business models, from membership to subscription, to entice new and regular flyers
  • How are you engaging your consumers on a more personal level?
  • Can private models overlap in underserved areas?
Moderator: Edward Wegel, CEO, World Airways
Alex Wilcox, Chief Executive Officer, Jetsuite
Ajay Sharma, Investment Associate, Jetblue Airways Corp
May 814:20
Conference pass

Data exchange in the API revolution, and why airports need to be the new brokers of information

Airport T.Ex
  • Why do airports need to become the centers of information exchange?
  • Why real-time data exchange is necessary to handle disruptions to the current business model of airports
  • How can the distribution of real-time data improve the passenger experience and operations simultaneously?
Humphrey Loe, Project Director, San Francisco International Airport
May 814:40
Conference pass

Panel: How can airlines bridge the gaps between siloed data, the cloud, and the internet of things?

Aviation IT
  • Analyzing the timing of events and patterns
  • Meshing uncommon data sets to open new doors
  • Overcoming data challenges with legacy systems
Moderator: Lee Paries, VP Sales, Americas, GE Aviation
Jon Dunsdon, Chief Technology Officer, GE Aviation
Ajay Paul, Director & Practice Lead - Travel, Transportation, and Hospitality, ISG
Timothy Lum, Head of data and insight, Virgin Atlantic Airways Ltd
Mike Lorengo, Director - IT Enterprise Architecture, Alaska Airlines
May 814:40
Conference pass

The future of customer service is here. Are you ready?

Aviation Marketing
  • How is the contact center being disrupted by changing consumer behavior?
  • “The future is already here, it’s just not evenly distributed”
  • How consumer behavior has changed towards messaging and how these changes are making your current ways of operating irrelevant
Jon Zorio, VP, North America, Sparkcentral
May 814:40
Conference pass

5 futures for airport parking garages in the age of autonomous vehicles

Airport T.Ex
  • How will autonomous vehicles challenge commercial aviation by competing directly with short-haul overland flights and changing how passengers get to- and from airports?
  • How do you respond to diminished parking revenues that have already been diminished by ride-hailing services?
  • Five potentially unexpected imaginings of airport parking garages that each utilize the existing structures and replicate (or exceed) the lost revenue facing every airport in the emerging age of autonomous vehicles
Devin Liddell, Principal Brand Strategist, Teague
May 814:50
Conference pass

Panel: NDC, the final frontier- What does the future of distribution look like?

Aviation Strategy and Low Cost Congress
  • How can we simplify product information management?
  • Sorting by price is dead – how can you create better options for your customers, via, quality, experience and content?
  • Streamlining pricing, merchandising and order management
  • Creating a more flexible, dynamic, and passenger-centric environment
Moderator: Tom Bacon, CEO, Airline Revenue Optimization
Manish Shrivastava, Commercial Executive, Travel Commerce Solutions Ltd
Mark Crossey, Senior Business Development Manager, Skyscanner
May 815:00
Conference pass

Sponsorship Available

Aviation Marketing
For speaking opportunities,
please contact Michael Ryan at +1 646 619 1787 or
michael.ryan@terrapinn.com
May 815:00
Conference pass

Case Study: Kansas City International Airport: building and financing the new age of airports

Airport T.Ex
  • Why Public-Private Partnerships?
  • ​Politics versus the Balance Sheet
  • Close Collaboration with key Airline Partners at MCI
  • Design/Build/Finance – many projects include the operation and maintenance of the facility, but how does a P3 model change this?
David Long, Deputy Director, Properties and Commercial Development, Kansas City Aviation Department
May 816:10
Conference pass

Airline Brands: How airlines need to adapt to mobile technologies to compete in a millenial driven market

Keynotes
  • How can we intimately know our customer to offer the right product, at the right time, and at the right price?
  • How to get a singleview of the customer by having a seamless mobile journey
  • Instant bookings and what we can learn from the increase in same day hotel bookings
  • Using advanced algorithms for customer segmentation, price optimization and ancillary offerings
Lia Bresnihan, Marketing Director, CarTrawler
May 816:30
Conference pass

Keynote Presentation: The Myths of Inspiration and Personalization: Performance Marketing through Fares and Agility

Keynotes
  • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
  • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
  • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
Seth Cassel, President, EveryMundo
May 816:50
Conference pass

Keynote Presentation: Robots, videogames and VR: how will they shape our future airports?

Keynotes
  • How seamless can we make the passenger journey from origin to destination?
  • How can airports use the wealth of the information they have to build a smarter airport?
  • How are passengers responding to the use of voice recognition, AI, VR, and robotic assistants?
  • How can we use mood lighting in airport terminals? Furthermore, can our lights help us locate and communicate information (VLC) back to operations?
  • How are beacons enhancing smart sign tech to create more personalized wayfinding?
David Wilson, Director of Innovation, Port Of Seattle

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May 909:00
Conference pass

Keynote Panel: The three pillars of innovation, and developing a synergistic relationship to provide customers the fastest and safest experience

Keynotes
  • We are at a crossroads- with more and more people flying, why are we still seeing so many gaps in the customer experience, and system capabilities?
  • How do these gaps impact the three pillars of innovation: security effectiveness, operational efficiency, and customer satisfaction?
  • The TSA is not Big Brother: how do we communicate early in the terminal design process to streamline the passenger journey, and ensure that the airport, airlines, and TSA are accommodating the passengers in the safest most efficient manner?
Moderator: Jose Bonilla, Director, Innovation Task Force, Transportation Security Administration
Chris Maston, Port Director Miami Int'l Airport, US Customs and Border Protection
Robert Mitchell, Manager, Government and Airport Affairs, Jetblue Airways Corp
Jason Hausner, Director, Passenger Facilitation Corporate Security, Delta Air Lines
Ralph Lopez Massas, Vice President, Miami, American Airlines
Daniel Ronan, Federal Security Director, TSA, Miami International Airport
David Menzel, Sales Director - Government Markets, SITA
May 909:40
Conference pass

Keynote Address: Using JetBlue’s innovation to enhance operations

Keynotes
  • Growing and protecting company culture by creating an environment of trust and a transparent leadership rooted in company values
  • Strategic investments and alliances to optimize the air experience and bring more value to the customer
  • Going beyond the airline: Utilizing venture innovation to accelerate operational efficiency, and modernize the air experience.
Jeff Martin, Executive Vice President of Operations, Jetblue Airways Corp
May 910:00
Conference pass

Sponsorship Available

Keynotes
For speaking opportunities, please contact
Michael Ryan at +1 646 619 1787 or
michael.ryan@terrapinn.com
May 911:20
Conference pass

Virtual Assistants: United Airlines meets Alexa

Aviation IT
  • How are we making decisions from everyday natural language processing?
  • What touchpoints do we have available to suggest the most relevant options from limited information?
  • How are the Alexas, Siris, and Google Homes changing the Customer journey?
Jacob Guerra, Director, Marketing Technology Modernization, United Airlines
May 911:20
Conference pass

Panel: Establishing a scientific method of cost reduction

Aviation Strategy and Low Cost Congress
  • What levers are we pulling to lower overall cost per customer?
  • What results and feedback are we seeing?
  • How carefully are we measuring our costs and are we seeing the right variables?
  • How can we then use this feedback to create the necessary operational efforts down the line to create actual cost cutting?
Moderator: René Armas Maes, Managing Director, Jet Link International LLC
Chris Amenechi, VP Pricing and Revenue Management, Copa Airlines
Azim Barodawala, CEO, Volantio Inc.
Alison Short, Sr. Director Revenue Management, Air Canada
Rana Ghosh, Sr. Director, Ancillary Services, Spirit Airlines
May 911:20
Conference pass

Southwest Growth: from the heart of Texas to international competition

Aviation Marketing
  • Maintaining a strong passenger experience whilst undergoing rapid growth
  • How do you establish a key foothold in markets such as the Caribbean and Mexico?
  • What are you doing to make sure your corporate customers are staying happy?
Mike Theiss, Architect - Network Planning, Southwest Airlines
May 911:20
Conference pass

The Internet of Things and connectivity: facing unseen levels of hyper connectivity, how will IoT affect the customer journey?

Air Xperience
  • Connected devices - how IoT can improve customer journey stress points by utilizing multiple geo-specific access points and device-to-device interfacing
  • How IoT can improve experience, fuel efficiency and amplify passenger personalization through a system of perpetual communication between access points
  • Looking at cross-platform interfacing, managing tech communication streams and addressing security vulnerabilities
Norman Haughton, Manager In Flight Entertainment and Connectivity Solutions, Air Canada
May 911:20
Conference pass

Secondary Airports: stepping from the shadow of major competitors

Airport T.Ex
Moderator: Bryant Francis, Director Aviation, Port of Oakland
Greg Phillips, Director of Aviation, Colorado Springs Airport
Mark Thorpe, CEO, Ontario International Airport Authority
Diane Crews, President and CEO, Sanford Airport Authority
May 911:40
Conference pass

Innovation stations: why you have to think small to go big

Aviation IT
  • How is Southwest working with small hubs to test early ideas in key hubs?
  • What benefits are found from this nimbler roll out?
  • How can we think outside of the box and learn from our current limits?
Heather Figallo, Sr. Director, Innovation and Labs, Southwest Airlines
May 911:40
Conference pass

Putting the “V” in Viral: how Virgin Atlantic Airways’ disruption predated the digital age

Aviation Marketing
  • Creating a culture of agility-based marketing by responding appropriately based on contextual information
  • Staying relevant by being brave and bold, challenging stereotypes and poking fun at tradition
  • Utilizing an overview of Virgin Atlantic’s history to understand how and why disruption worked and looking at culture with different eyes as an airline
David Tait, Former Executive VP and Director, Virgin Atlantic Airways
May 911:40
Conference pass

Digital transformation to build a human connection

Air Xperience
  • How are airlines looking to customize and personalize their propositions?
  • How can digital change the user experience to make an easy-to-use, compelling model through which to create brand loyalty?
  • What can be done to provide seamless multichannel conversations with our customers?
May 911:50
Conference pass

Beacon commercialization: how do we make beacon technology commercially viable and useful to passengers?

Airport T.Ex
  • What pricing models can we move forward to make beacons relevant?
  • How can we ensure this model finds the best middle ground between airlines and airports to create a seamless passenger journey?
  • How can this be beneficial to everyday operations?
Moderator: Chris Groh, Planning Associate, Kutchins & Groh
Carlos Faxas, Head of Product Management, Digital/eCommerce, Air Canada
Joshua Abramson, Executive Director, Easterwood Airport Management LLC.
Mario Rodriguez, Executive Director and Chief Executive Officer, Indianapolis International Airport
May 912:00
Conference pass

Next Gen AI: how conversational AI is revolutionizing customer service in emerging markets

Aviation IT
  • How is AI changing customer engagement practices on channels like WhatsApp?
  • Mixing automated and human interaction – how does the AI know when to seamlessly handoff to a human agent?
  • How does this free up employees to respond with more relevant help?
  • With the lack of a “universal channel” like WhatsApp, will this customer innovation leapfrog the North American market?
Brian Gross, Vice President of Digital Innovation, Aeromexico
May 912:00
Conference pass

Panel: Self-Connecting: will American airlines and airports embrace a self-connect service model like Europe’s new “GatwickConnects”?

Aviation Strategy and Low Cost Congress
  • 37% of all travelers are willing to wait more than four hours on a layover in order to save $200. For millennials, that number jumps to 55% - How will this new trend shape American airline interactions, and interlining practices?
  • How will this new trend in booking affect customer retention and loyalty rates?
  • Will new partnerships need to be created or will new ancillary services need to be offered to maintain customer satisfaction?
David Gunnarsson, Chief Executive Officer, Dohop
Harrison Earl, Senior Director of Commercial Innovation, Denver International Airport
May 912:00
Conference pass

Ancillaries: Low Cost to Full Service

Aviation Marketing
  • How do you institute a policy of people first mentality?
  • How do you take advantage of new digital channels to better interact with your customers?
  • How are you ensuring your passengers experience the same great customer service?
Emilio Chacon Monsant, Head of Ancillary Revenue, Aeromexico
May 912:00
Conference pass

Google Insights: using AI and chatbots to create engaging customer interactions

Air Xperience
  • How are conversational experiences becoming an essential component of every service and product?
  • Exploring growing trends, top use cases, and best practices for building natural and rich conversation experiences.
  • What are current opportunities for travel companies and airlines to leverage voice?
Chris Blocker, Global Product Partnerships, Google Assistant & Dialogflow, Google Inc
May 912:10
Conference pass

Case Study: Department of Homeland Security Silicon Valley (DHS SV): finding and encouraging innovation in aviation

Aviation IT
  • How is DHS SV reaching into the startup community for innovative technologies?
  • How can the government partner with the aviation industry and tech startups to create a seamless travel experience for passengers?
  • Learn about funding opportunities for startups to work with DHS SV on seamless travel
Melissa Ho, Managing Director, Silicon Valley Office, U.S. Department of Homeland Security Science and Technology Directorate
May 912:10
Conference pass

Enterprise Mobility: Engaging and empowering your workforce

Air Xperience
  • How are airlines looking to customize and personalize their propositions?
  • How does a seamless mobile experience for our staff lead to easier customer conversations?
  • Are we responding quicker to customer complaints and operational challenges at each stage of the flight journey?
Charu Jain, CIO, Alaska Airlines
Mike Lorengo, Director - IT Enterprise Architecture, Alaska Airlines
Conference pass

Roundtable 1: legacy data: overcoming data challenges with legacy systems

Aviation IT
Host: Jon Dunsdon, Chief Technology Officer, GE Aviation
Conference pass

Roundtable 7: Bots and AI: beyond robots

Air Xperience
Host: Brian Gross, Vice President of Digital Innovation, Aeromexico
May 913:40
Conference pass

Roundtable 2: Big data and baggage: Moving baggage handling from the basement to the forefront of passenger experience with Big Data and IT

Airport T.Ex
Jerry Schwinghammer, Chief Technology Officer, Charlotte Douglas International Airport
Charles Norton, Deputy Director Engineering and Facilities, Portland International Jetport
Adam Barringer, Business Development Manager, Vanderlande Industries
Conference pass

Roundtable 9: Airport Development: working with stakeholders to create a seamless airport experience

Airport T.Ex
Host: Jason Wilson, Director of Real Estate Management and Development, Miami International Airport
Conference pass

Roundtable 4: Seamless journeys: how can airlines think beyond old ancillaries and make flights the beginning of a bigger experience?

Aviation Strategy and Low Cost Congress
Host: Tal Shalit, Chief Executive Officer, Betterez
Conference pass

Roundtable 6: Loyalty Programs: Immersive loyalty practices to best engage your consumer

Aviation Marketing
Host: Dan McKone, Head of Travel & Transport, L.E.K. Consulting
Conference pass

Roundtable 8: How can commercial aviation learn from the nimbler private aviation space?

Air Xperience
Host: Alex Wilcox, Chief Executive Officer, Jetsuite
Conference pass

Roundtable 10: The Role of Audio Visual Public Address and Emergency Notification Systems in the Enhancement of the Customer Experience in an Airport Environment

Airport T.Ex
Host: Anthony Satariano, Engineered Systems Manager-Transportation, Innovative Electronic Designs
May 914:20
Conference pass

Panel: Keeping the future in mind and establishing a strong master technology plan

Keynotes
  • What defines innovation? Are you sure that each action you take is improving the personal customer experience?
  • What does your communication infrastructure look like and how prepared are you in backup scenarios?
  • How can airports and airlines work together to serve the common customer better?
  • How siloed is your information and how does this negatively affect your situational awareness?
  • How prepared are you for future upgrades to your system?
Moderator: Dominic Nessi, Former Deputy Executive Director & Chief Information Officer, Los Angeles World Airports
Marcus Session, VP Information Technology, Tampa International Airport
Sebastien Jodeau, Chief Executive Officer, Ultra Electronics Airport Systems
May 915:00
Conference pass

Blockchain disruption: building an infrastructure of connected assets

Keynotes
  • What does blockchain technology have to do with IoT?
  • How do networks operate without wifi and cellular connectivity?
  • How can blockchain technology enable interoperability and sharing across multiple companies?
Nikhil Daftary, Program and Product Manager, Filament
May 915:20
Conference pass

Strategizing route acquisition to maintain consistent growth and fostering significant ROI

Keynotes
  • Managing capacity: how to achieve sustainable growth given the region’s huge order book and the temptation to continue or resume strategic expansion
  • Meeting safety standards: how to collaborate towards a cross-border aviation safety regulation
  • Beyond the maturing LCC penetration rate: where are the growth opportunities?
Dave Doty, Senior Planner, Network Capacity, Southwest Airlines
last published: 20/Apr/18 15:45 GMT