Aviation Strategy

Driving full service & LCC airline profitability

 

Air Strategy World LCC 2019, Tuesday 14 May 2019

John Rodgerson
09:10

Keynote Interview: How has Azul increased their market share while continuing to innovate?

  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Jim Scott
09:25

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Felix Antelo
09:40

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
10:25

Speed Networking & Morning Break (in Expo Hall)

Rosario Phillips
Air Strategy World LCC 2019
12:00

Post Booking Revenue: How is LATAM compensating passengers while effectively distributing revenue

René Armas Maes
Air Strategy World LCC 2019

Roundtable #4: New Routes: ULCC disruption and the LatAm market

Richard Kyereh
Air Strategy World LCC 2019

Roundtable #5: African Aviation: The Single African Air Transport Market (SAATM)

13:00

Networking Lunch (In Expo Hall)

Michael Stacy
Air Strategy World LCC 2019
15:30

Mobile Tech for Revenues: Modern solutions for employee pass travel

15:40

Afternoon Networking Break (Expo Hall)

Steven Greenway
16:20

How is SWOOP reshaping the Canadian ULCC Space

  • How is SWOOP differentiating itself in a region new to ULCC?
  • How is ULCC changing the airport landscape to ensure competitive fares for customers?
  • What network opportunities are there to expand?
Seth Cassel
16:40

The Myths of Inspiration and Personalization: Performance marketing through fares and agility

  • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
  • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
  • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
René Armas Maes
17:00

How are we navigating competition in Mexican Aviation and enhancing the customer conversation?

  • How do we enhance personalization and put the best product in front of our customer?
  • How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
17:20

Networking Cocktail Reception (in Expo Hall)

last published: 13/Feb/19 17:25

Air Strategy World LCC 2019, Wednesday 15 May 2019

08:00

Networking Breakfast (Expo Hall)

09:00

Chairman's Opening Remarks

Rene Armas Maes
Michael Bell
09:10

Keynote Panel: Women in Aviation: Leaders in the digital shift of Aviation industry, and how to pursue innovation in both technology and culture

  • How do you create a culture of diversity and progress from the ground up?
  • Enhancing perception of the customer journey by incorporating perspectives from diverse backgrounds
  • Are you creating mentoring programs and setting employees up to succeed?
  • What standards are in place at your company to promote women and other typically overlooked populations?
Deborah Flint, Chief Executive Officer, Los Angeles World Airports
Bobby Healy
09:50

Keynote address: The Future of Travel Technology: 2030

Hideki Kunug
Duncan Bureau
10:20

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?
10:30

Morning Break (expo hall)

Efrain Valles
Air Strategy World LCC 2019
12:00

Departure Control Systems: Challenges in DCS deployment and implementation in Latin America

Edward Wegel
Air Strategy World LCC 2019

Roundtable #4: Long Haul Low Cost: How to create a stronger Long Haul Low Cost Model

Air Strategy World LCC 2019

Roundtable #5: Conversion Rates: Increasing Direct channel interaction to drive conversion

Air Strategy World LCC 2019

Roundtable #6: Personalization: Creating surprise and personality from a mass of data points

13:00

Networking Lunch (In Expo Hall)

Panel discussion
Air Strategy World LCC 2019
14:20

Future of Long Haul Low Cost: Where does the Long Haul LCC go after an initial period of major disruption?

Air Strategy World LCC 2019
15:00

Dynamic Pricing: Which analytics play a key role?

last published: 13/Feb/19 17:25

 

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Michael Ryan
Tel:   +1 646 619 1787
michael.ryan@terrapinn.com