Driving full service & LCC airline profitability
Air Strategy World LCC 2019, Tuesday 14 May 2019
07:30
Breakfast and Registration
08:30
Chairperson’s Opening Remarks
08:40
Keynote Interview: How has Azul increased their market share while continuing to innovate?
- How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
- What are the operational benefits of the brand new A320neos and E Fleet?
- What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
08:55
Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC
- Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
- How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
- What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
09:10
Keynote Interview: Providing customer choice and network strength while opening new angles of innovation
- Building a strong and diverse network in domestic and international routes with disciplined capacity growth
- Providing customer choice while driving revenue with branded fares and more personalized product segmentation
- Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
- Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
09:50
Speed Networking & Morning Break (in Expo Hall)
Air Strategy World LCC 2019
11:20Revenue Optimization: Identifying new revenue/ancillary opportunities and making pricing decisions that boost your bottom line
Moderator: Marc Rosenberg, President, STRATACONNEX
Air Strategy World LCC 2019
12:00Post Booking Revenue: How is LATAM compensating passengers while effectively distributing revenue
13:00
Networking Lunch (In Expo Hall)
Air Strategy World LCC 2019
14:50Panel Artificial Intelligence: How can machine learning and AI be applied to revenue management?
Air Strategy World LCC 2019
15:30Mobile Tech for Revenues: Modern solutions for employee pass travel
15:40
Afternoon Networking Break (Expo Hall)
16:20
How is SWOOP reshaping the Canadian ULCC Space
- How is SWOOP differentiating itself in a region new to ULCC?
- How is ULCC changing the airport landscape to ensure competitive fares for customers?
- What network opportunities are there to expand?
Interviewee: Steven Greenway, President, Swoop
16:40
The Myths of Inspiration & Personalization: The power of fare marketing & user experience
- Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
- Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
- How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
17:00
How are we navigating competition in Mexican Aviation and enhancing the customer conversation?
- How do we enhance personalization and put the best product in front of our customer?
- How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
- What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
17:20
Skywise: Connecting the aviation industry - How data sharing, and digitally enabled collaboration are reshaping the aviation industry
17:40
Networking Cocktail Reception on 19th Floor
If interested in sponsoring contact Michael Ryan at +1 646.619.1806 or Michael.Ryan@terrapinn.com
last published: 25/Apr/19 19:15
Air Strategy World LCC 2019, Wednesday 15 May 2019
07:45
Networking Breakfast (Expo Hall)
08:40
Chairman's Opening Remarks
Rene Armas Maes
08:50
Keynote Panel: Women in Aviation: Leaders in the digital shift of Aviation industry, and how to pursue innovation in both technology and culture
- How do you create a culture of diversity and progress from the ground up?
- Enhancing perception of the customer journey by incorporating perspectives from diverse backgrounds
- Are you creating mentoring programs and setting employees up to succeed?
- What standards are in place at your company to promote women and other typically overlooked populations?
09:30
Keynote address: The Future of Travel Technology: 2030
09:40
Keynote Panel: Automated Journey: From early trials to a faster and safer customer experience- How are airlines, airports, and suppliers combining efforts to streamline the customer journey?
- How do you implement biometric technology while prioritizing safety and security?
- Where are airlines and airports across the country seeing the most improvements so far?
- From first booking to bag drop - Where do we see the opportunities for biometric automation in the larger journey?
10:20
How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model
- How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
- What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
Interviewee: Duncan Bureau, President, Air Canada Rouge
Interviewer: Marc Rosenberg, President, STRATACONNEX
10:40
Morning Break (expo hall)
Air Strategy World LCC 2019
11:30The Cost of Latin American Distribution: When will we see movement to more direct distribution?
Air Strategy World LCC 2019
12:10Departure Control Systems: Challenges in DCS deployment and implementation in Latin America
13:10
Networking Lunch (In Expo Hall)
Air Strategy World LCC 2019
14:30Pilot Recruiting: Challenges in pilot training during the shortage
End of Conference
last published: 25/Apr/19 19:15
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