AVIATION IT SHOW

Connectivity. Data. Infrastructure. For airline and airport CIOs and CTOs

 

Aviation IT 2019, Tuesday 14 May 2019

08:00

Breakfast and Registration

John Rodgerson
09:00

Keynote Interview: How has Azul increased their market share while continuing to innovate?

  • How has customer centric digitalization and fast adapting culture kept Azul on top of the industry year in and year out?
  • What are the operational benefits of the brand new A320neos and E Fleet?
  • What new revenue opportunities are opened with the fleet and how is Azul enhancing connectivity and capacity moving forward?
Jim Scott
09:15

Keynote Interview: Navigating Canadian aviation landscape as a start-up ULCC

  • Where is Flair positioning itself as a premium Ultra Low Cost Carrier against established legacy players?
  • How do you design your network to take advantage of the smaller fleet while still serving customers where they need it most?
  • What is being done to educate Canadian passengers who are still new to the a la carte nature of ULCC?
Felix Antelo
09:30

Keynote Interview: Providing customer choice and network strength while opening new angles of innovation

  • Building a strong and diverse network in domestic and international routes with disciplined capacity growth
  • Providing customer choice while driving revenue with branded fares and more personalized product segmentation
  • Owning the customer loyalty experience to learn more about needs, and create more relevant offerings
  • Working with a lean innovation team to accelerate technological offerings and elevate the passenger journey
10:25

Speed Networking & Morning Break (in Expo Hall)

Clyde Hutchinson
Aviation IT 2019
12:00

Venture Innovation: Viva Air Lab - Using data and rapid testing to drive Latin America’s first travel and innovation hub

13:00

Networking Lunch (In Expo Hall)

Panel discussion
Aviation IT 2019
14:50

Cybersecurity: Keeping your airline’s IT Framework secure from intrusions

Reserved for PerimeterX
15:40

Afternoon Networking Break (Expo Hall)

Steven Greenway
16:20

How is SWOOP reshaping the Canadian ULCC Space

  • How is SWOOP differentiating itself in a region new to ULCC?
  • How is ULCC changing the airport landscape to ensure competitive fares for customers?
  • What network opportunities are there to expand?
Seth Cassel
16:40

The Myths of Inspiration & Personalization: The power of fare marketing & user experience

  • Digital departments in airlines worldwide are chasing trends in inspiration and personalization in an effort to grow direct channel revenue and customer acquisition. However, do these strategies really work?
  • Do customers really look for travel inspiration on an airline's website? And if so, how much closer to purchase does that really make them?
  • How can personalization strategies be effective if a small minority of airline website users are recognizable as return visitors? And, given the implementation of EU GDPR is personalization too much of a liability?
René Armas Maes
17:00

How are we navigating competition in Mexican Aviation and enhancing the customer conversation?

  • How do we enhance personalization and put the best product in front of our customer?
  • How are airlines navigating “overcapacity” to stay competitive in the most profitable markets?
  • What are we learning from Virtual Assistantsand where is the future of AI and chatbot in the customer conversation to keep customers more engaged in their larger journey?
17:20

Networking Cocktail Reception on 19th Floor

If interested in sponsoring contact Michael Ryan at +1 646.619.1806 or Michael.Ryan@terrapinn.com
last published: 17/Apr/19 17:15

Aviation IT 2019, Wednesday 15 May 2019

08:00

Networking Breakfast (Expo Hall)

08:50

Chairman's Opening Remarks

Rene Armas Maes
Michael Bell
Aileen McCormack
09:40

Keynote address: The Future of Travel Technology: 2030

Filipe Reis
Duncan Bureau
10:30

How Air Canada Rouge finds flexibility and opportunity with the hybrid leisure model

  • How can you stretch the capabilities of the leisure model to serve a wider group of passengers and stay competitive within LCCs?
  • What network opportunities can Rouge provide from its strength of association with the Air Canada Group?
How has the Canadian leisure landscape evolved and what is being done to enhance ancillaries while continuing to offer a higher customer experience?
10:50

Morning Break (expo hall)

Thom Kozik
13:00

Networking Lunch (In Expo Hall)

Aviation IT 2019
15:00

APIs: Can they break down proprietary walls of the airline space?

End of Conference

last published: 17/Apr/19 17:15

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To sponsor or exhibit contact:
Michael Ryan
Tel:   +1 646 619 1787
michael.ryan@terrapinn.com