Mr Shashi Verma | Director of Customer Experience
Transport for London

Shashi Verma is Director of Customer Experience at Transport for London. He joined TfL in September 2002 in the Corporate Finance team. 

Shashi has responsibility for the operation of TfL’s revenue collection system including the Oyster card, the largest smartcard based ticketing system in the world, and advising the Mayor of London on fares and ticketing policy. 

Since his previous role of Director of Fares & Ticketing Shashi has focused on improving the performance of ticketing systems, which are now at a record high; on reducing the cost of ticketing services, achieved through an early termination of the Prestige Ticketing Services Contract; on extending the reach of Oyster on London’s national rail and river services; and on developing the next generation of fare collection solutions for London