Interview: Customer centric revenue management strategies

•    Creating customised airfares, which increase ancillary revenue opportunities
•    What do customers really want: enhanced products or pure low fares?
•    Tracking data real-time to help determine the success of new routes
•    Offering passengers personalisation and convenience when it comes to RM systems
•    Using data to understand the value of a customer and future revenue
•    Offering 1 click payments to enhance ancillary selection
 

Get more bang for your 'digital' buck!

•    Managing a performance-focused digital marketing portfolio
•    Aviation marketing magic
•    Aligning your marketing (and sales) channels
•    Crafting a unique digital strategy 
•    Keeping an omni-channel approach front of mind 
•    How to drive more ROI out of your marketing investments
 

Interview: The future airport: designing and operating airports of the future

•    What does the airport of the future look like?
•    How can airport design change to become more passenger-centric?
•    How can airports limit disruption and offer seamless service?
•    What technology innovations are changing the way we run airports
•    Designing for future airport traffic
 

Transforming day-to-day revenue management

•    No more black boxes: exposing the details of traditional forecasting and optimisation 
•    Variability – the nemesis of forecasts
•    Using new data sources to improve revenue management 
•    Ancillaries: part of complete revenue optimisation
 

Creating authentic connections with your customers

•    Utilising real time user generated content across all channels
•    Portraying the brand that cares 24/7
•    Sharing real time reactions to real situations
•    Encouraging social interactions with your customers
 

Designing the efficient transportation hub of the future

•    Striving for operational efficiency, while maintaining safety
•    Improving customer experience for staff and passengers
•    Developing a roadmap for higher passenger throughput
•    Training staff to offer efficient customer service at security checkpoints
 

Changing competitive airline landscapes

•    Increasing LCC traffic driving competition 
•    The airport role in facilitating the new competitive landscape 
•    Increasing airport capacity to accommodate new airlines
 

How micro-moments are reshaping the travel customer journey

•    Anticipating the customer journey from clicks to purchase
•    Turning customer intent into customer action
•    Which airlines will reach the digital travellers of tomorrow first?

 

Putting passenger comfort at the forefront

•    Can a seat ever be comfortable?
•    Enhancing the image of your cabin with furniture not equipment
•    Reducing operational and maintenance costs with comfortable, robust, maintainable, lightweight seating
 

Reinventing your ancillary revenue strategy

•    The data science of ancillary personalisation 
•    Credit cards – still the golden ticket?
•    The fine balance between ancillaries and customer satisfaction 
•    Tryvertising for airports and airlines
•    Increasing in-flight ancillary by using the IFE or smartphone ordering systems
•    Offering seamless multichannel merchandising 
•    How will new tech like NDC and DCC transform shopping and merchandising?
•    Utilising new payment technologies for in-flight payments
 

Mobile apps: creating unrivalled customer experiences

•    Beyond booking: what can your app really do for your customers?
•    Putting UX at the heart of your app
•    Increasing usership with innovative ideas
•    Deepening customer relationships with real time data
•    What is next for the ultimate app?
 

Effective ancillary merchandising: adopting a customer centric approach to selling

•    Implementing an effective online ancillary strategy             
•    Delivering a truly customer centric approach to merchandising
•    Delivering a consistent omni-channel customer experience
•    Using data to predict and understanding what your customer actually wants
•    Delivering the right offer to the right customer at the right time and in the right way
 

Delivering consistently for the multichannel customer

•    Mastering the challenges and opportunities of cross-channel experiences
•    Providing seamless customer experiences for the mobile generation 
•    Merging social channels with traditional platforms
•    Utilising the vast amounts of data collected from connected devices to tailor every experience 
 

Interview: Lean approaches to MRO

•    Lowering costs by creating the regions safest and most efficient fleet 
•    New technologies transforming the MRO industry 
•    Leveraging predictive operations and maintenance 
 

Social airlines: weaving social media into everyday customer interactions

•    Maximising social CRM 
•    Utilising social media for crisis management
•    Deliver real time, quality customer service through social media 
•    Creating a seamless experience between physical contact centers and social media
•    Guidelines for reputation protection  
•    Encouraging people to share exceptional experiences
•    24/7 social media teams: essential or a nice to have?