Urban Transport World Australia - list of speakers 

For over 15 years, Mark has been a senior environmental officer in the transport infrastructure delivery industry. At some level or another, Mark has advised/managed environmental assessments on transport (whether it be road or rail) infrastructure projects in Queensland. Mark is currently Queensland Rail’s Senior Environmental Adviser...

Chris is employed at Victoria's Department of Transport as the Manager of the SmartBus Program and has worked on the program for approximately 4 years. He is also leading the management of a similar bus program for the Manningham region of Melbourne, known as the 'Doncaster Area Rapid Transit' (DART) and the implementation of the Bus Tracking...

Les Bull’s career in the road industry spans more than 40 years. After a 33 year career with VicRoads, Les joined the Linking Melbourne Authority in 2003. Les has many years experience on major road projects in both urban and rural Victoria. These include the Hume Freeway project, Western Ring Road project, Melton Bypass project and the Eastern...

State Member for Elder Patrick Conlon is the leader of Government Business in the House of Assembly, a member of the Executive Committee of Cabinet and responsible for the portfolios of Transport, Energy and Infrastructure.

Andrew Constantinou is the Acting General Manager at RailCorp NSW responsible for the Communications and Control Systems Division. Andrew has a twenty three year background in Rail with twelve of those years in senior roles responsible for Operational Technologies. Whilst at RailCorp Andrew has been responsible for significant investments in...

Kylie De Courteney provides advisory and project management services in strategy, mergers and acquisitions and customer experience. She has led a number of customer experience based transformation programs in the public and private sectors, as well as having managed various elements of the NSW state government’s privatisation program within Energy ...

Mr Dent is a graduate of Qld Uni in Engineering and Economics and worked in QR and Main Roads each for 10 years. He has specialised in the application of computer technology to transport engineering. His 15 year period in consulting with PPK took him to China, Thailand, Indonesia and in the Philippines he was the World Bank Ministerial adviser...

Tony is currently acting Chief Operating Officer for RailCorp New South Wales. This is a pivotal role in the organisation and is responsible for the delivery of all aspects of front line customer service, including: • providing clean, safe and reliable services that get passengers to their destinations on time; • offering ticket products and...

Shane joined Brisconnections in 2009 and is responsible for the implementation of all aspects of the tolling operation for the Airportlink project, which is expected to go live in 2012 Shane has extensive experience within the tolling industry with more than 13 years experience in the management and development of tolling and customer service...

Patricia Forsythe is the Executive Director of the Sydney Business Chamber, a position she has held since September 2006. The focus of the Chamber is enhancing Sydney’s competitiveness as a global city. In addition to her role at the Sydney Chamber Patricia serves on a number of boards in the Government and NFP sector including the Council of...

Stephen is the Digital Product Manager at Metlink, where he is responsible for taking digital customer information tools from strategic vision through to product delivery. In the last three years his focus has been on developing smartphone apps and taking advantage of online mapping technology and social media to improve Metlink’s web...

Jackie Fristacky is Chair of the Metropolitan Transport Forum (MTF) comprising 19 Melbourne metropolitan councils as well as associate members from the transport sector. A Councillor with the City of Yarra since 2002, Jackie was Mayor 2005-2006. She is a member of the Municipal Association of Victoria (MAV) Transport and Infrastructure Advisory...

Jim Glasson has an extensive experience in transport in NSW, covering ports and freight logistics, public transport and major events. Jim Glasson has been CEO of ComfortDelGro Cabcharge, the largest private bus operator in NSW, since June 2009. The group operate Westbus and Hillsbus services in the Sydney metropolitan area, and Hunter Valley...

James Hall’s early career was as a Police Inspector with the Royal Hong Kong Police Force and this was followed by administrative positions with British Petroleum, both in New Zealand and Australia. He then spent time in Papua New Guinea with Rio Tinto’s Bougainville Copper Mine as a Financial Analyst and Contract Administrator. Subsequently...

Kristian Handberg is the Department of Transport project manager responsible for the Victorian Electric Vehicle Trial. Working from the sustainable transport policy branch, he oversees a portfolio of vehicle technology initiatives including a hybrid bus trial and other measures to promote energy efficiency. He works across government to...

Jeremy has over 15 years experience in Information and Communication Technologies (ICT), primarily within the automotive, telecoms, and transport sectors, in various roles from consulting and business development to product and project management. His academic background includes bachelor degrees in engineering and in economics from Monash...

Rod Hook graduated from the University of Adelaide with Honours in Civil Engineering. His extensive project delivery experience includes delivering important, high profile and complex projects, such as the redevelopments of Glenelg/West Beach and Adelaide’s Riverbank — including the Convention Centre extensions. Rod now has responsibility for...

Samantha is Sydney Ferries’ Manager Customer Experience and Marketing. Sydney Ferries’ patronage has grown 10% over the past 3 years as result of operational changes to attract new customers in both commuter and leisure markets and strategies to improve customer satisfaction. Samantha has 20 years experience in the transport and travel...

Dr Robert Lang has a career history of thirty years in the public service, gained within a combination of the urban development and energy industries, the last ten years at a CEO level. Rob’s current position is that of CEO for Parramatta City Council and previously CEO of Sydney Harbour Foreshore Authority.

Tourism & Transport Forum (TTF) Chief Executive John Lee has overall responsibility for the development and implementation of TTF’s policy, public affairs, research and corporate services agenda. John’s career to date has spanned a range of industries, including public transport, major events and tourism. John has extensive senior management...

Terry Lee-Williams has worked in transport strategy for the private and public sector for 20 years, as a consultant, an advisor and senior manager. Terry has extensive experience in intelligent transport systems, operations management, major projects, strategic planning and policy development. Since 2009 Terry has led the City of Sydney's...

VicRoads is placing customers at the centre of decision-making, determining what they want from us when and how. Digital is a key channel for customers, and helps us deliver on our business outcomes. Dionne Lew is a creative thought leader recognised for her ability to transform organisational reputation and deliver world’s best practice in...

Matt Longland leads the planning, delivery and asset management of infrastructure and investment programs across the TransLink network, including the systems which support the go card. Matt is also responsible for establishing and maintaining strong governance for all projects and investments which TransLink manages either directly or...

Greg's team includes marketing and community support staff located at our eight tram depots as well as Customer Service Employees and Authorised Officers. With more than 20 years experience in the public and private sectors both within Australia and overseas, Greg brings to Yarra Trams a broad range of commercial and general management skills. ...

As Secretary of the Tasmanian Department of Infrastructure, Energy and Resources, Norm leads a diverse agency covering Road Infrastructure, Passenger Transport, Road Safety and Compliance, Motor Registry, Energy policy, Mineral Resources, Forestry Policy, Racing Services and a few other things!. Before taking up this appointment in September...

Andrew is an experienced professional engineer, with a background in road construction and traffic management, who has extensive experience in the development of Intelligent Transport Systems (ITS). In his current role as the RTA’s Executive Manager, Transport Strategy & Systems, Andrew leads a large team of multi-disciplinary technical...

Jonathan Metcalfe took up the post of CEO of Veolia Transport Australasia in December 2009 having served as Executive Chairman of Veolia Transport’s metropolitan rail business in Melbourne (CML) from January 2008. With extensive experience in passenger transport and a diverse background in human resources, customer services and general...

Commencing with Queensland Rail in 1974, Therese worked in general clerical duties until 1982. After gaining experience in rostering, payroll, freight wagons, shunt movement and freight delivery, Therese then went onto complete studies in the Train Control School. She then worked on the Main Control line which is the West of Brisbane to...

Stephen Mitchell was appointed General Manager Information Technology in January 2011. He has been with ConnectEast since 2005 and has held various management positions within the company, playing a key role in preparing ConnectEast for live operations. Prior to joining ConnectEast he was General Manager of Utili-Mode a wholly owned subsidiary of...

Phil has led complex commercial businesses as Chief Executive Officer over the last 20 years engaged in the construction and operation of toll roads, and in the operation of major sea ports. In these roles he has overseen the planning and construction of large civil and marine infrastructure projects, and major business transformation...

As the Customer Experience Manager for Queensland Rail, Darren is responsible for the implementation and management of customer service standards across the enterprise, management of the customer charter, and understanding and translating the end-to-end customer experience into opportunities for operational improvements. Through this work he will...

Rob is Head of Global Airport Infrastructure & Services at Qantas Airways Ltd. He has been with Qantas for over 13 years and is currently accountable for Airport relationships, long term infrastructure planning and development, negotiating and managing aviation charges, domestic terminal retail operations and advertising. Commercial achievements...

Howard studied economics at LSE before managing train operations and stations in South and West London. In the 1990’s he worked on the planning of international freight services including establishing joint ventures with Belgian and Swiss public and private sector partners. He became Managing Director of one of these joint ventures, operating...

Mr Staples has worked in the areas of transport and infrastructure planning, property and project development and has qualifications in engineering and finance. He has extensive experience in both the public and private sectors and has led a range of complex transport and infrastructure programs in New South Wales, Queensland and Victoria. Mr...

Paul is an Associate Professor in geography in the School of Physical, Environmental and Mathematical Sciences at UNSW@ADFA (the Australian Defence Force Academy), where his research and teaching interests are in the areas of transport geography and global change. His research has made a pioneering contribution to the academic literature in areas ...

Todd Williams was appointed Chief Executive Officer of Regional Development Australia - Hunter in January 2010. RDA Hunter marks a new beginning for regional advocacy and provides a single voice from the region to all levels of government. RDA Hunter’s vision is for growth of a vibrant and sustainable regional economy in a carbon constrained...

Mr Zabrieszach graduated from the University of Melbourne in Civil Engineering in 1979 and has worked with VicRoads, the state road authority of Victoria, for the past 27 years. Mr Zabrieszach has occupied a number of senior positions within VicRoads including Manager Program Development, Manager Maintenance Program, Manager Intelligent Transport ...