Ms Samantha Hudson | Customer Relations Manager
Sydney Ferries

Ms Samantha Hudson, Customer Relations Manager, Sydney Ferries

Samantha is Sydney Ferries’ Manager Customer Experience and Marketing. Sydney Ferries’ patronage has grown 10% over the past 3 years as result of operational changes to attract new customers in both commuter and leisure markets and strategies to improve customer satisfaction. Samantha has 20 years experience in the transport and travel industry covering air and sea freight forwarding, airline, tourist bureaux, travel wholesalers and retailers, aviation events and with Sydney Ferries for the past 3 years. Samantha is currently studying a Masters of Transport and Logistics at Sydney University.

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Appearances at this years' conference:

Conference Day Three, Wednesday 29 February 2012


@ 11.10
Panel: Identifying commuters’ needs to enhance their travelling experience whilst maintaining costs and maximising revenue

  • How to use public opinion to deliver a more efficient transport system
  • Exceeding customer expectations by placing their needs at the centre of business strategies
  • Delivering quality services to keep travellers happy and on time to encourage loyalty

  • › Ms Samantha Hudson, Customer Relations Manager, Sydney Ferries

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