Conference Day Two Wednesday 16 May 2012- Operational Zone

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	OPERATIONAL ZONE - SELF SERVICE
11.20	Balancing service provision with different levels of user proficiency within Aged Care Mr Ross Bloomfield Ross is a certified ITIL Expert with over ten years experience in IT. He has worked across numerous industries including banking and finance, professional services and currently within not-for-profit organisations. In 2009 Ross designed and... more.. › Mr Ross Bloomfield, Service Delivery Manager, EOS Australia, Australia
11.50	Creating a fully automated service desk strategy Mr Danny Jerman Daniel has been working as an IT professional for in excess of 12 years, including support roles, Network\system &,Infrastructure Management. More recently he has been responsible for working with Kaseya's partners designing and implementing... more.. › Mr Danny Jerman, Technical Director, Kaseya, Australia
12.20	Networking lunch