Conference Day Two Wednesday 16 May 2012 - Morning Plenary

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09.00	Opening remarks by Chair Mr Ian Clayton Born in London England Ian is author of the Universal Service Management Body of Knowledge (USMBOK™, and has over 37 years experience in IT and service management. His refreshing approach to managing simplifies and brings to life complicated service ... more.. › Mr Ian Clayton, Author, USMBOK, United States
	EMERGING TECHNOLOGIES
09.10	How to strategically consolidate operations to take back control Mr Sean McBride Sean McBride has over 20 years leadership experience spanning the technology, financial and professional services industries. As Executive Manager for Service Operations at Suncorp, Sean is responsible for a wide range of shared services to the... more.. › Mr Sean McBride, Executive Manager, Service Operations, Suncorp Business Services, Australia
09.50	How SBS migrated the internal email systems of users from 70 different countries to the cloud Mr Rick Jordan Having been with SBS for four years, Rick has been at the forefront of managing the dynamic requirements of IT support for a fast-paced, lean media organisation, leading the team through a desktop SOE rebuild and refresh, restructure of the SBS... more.. › Mr Rick Jordan, IT Support Manager, SBS Australia, Australia
10.20	Vendor Olympics – Heat 2
10.40	Refreshments and networking
11.20	Conference breakout streams - Executive Zone and Operational Zone