Conference Day Two Wednesday 16 May 2012- Executive Zone

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	EXECUTIVE ZONE - VIRTUALISATION
11.20	Maintaining reliable service and ensuring streamlined processes to reduce bottom line impacts Ms Sue Read Sue has been working in the IT field for the past 16 years, a change from her original career as a Nurse. She is currently the Service Desk Manager but prior to that she started as an application trainer specialising in Microsoft Office... more.. › Ms Sue Read, Service Delivery Manager, Air Services Australia, Australia
11.50	I can't get no (customer) satisfaction: How to use Net Promoter to measure and improve IT customer service Mr David O'Reardon Dave O’Reardon is the Managing Director of Silversix, an IT management consultancy that helps CIOs measurably improve customer satisfaction with IT. Dave has worked in IT for over 20 years, working for blue chip organisations such as IBM, Universal ... more.. › Mr David O'Reardon, Managing Director, Silversix, Australia
12.20	Networking lunch