Conference Day Two Wednesday 16 May 2012- Afternoon Plenary

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	VALUE OF IT
13.30	Balancing different levels of customer efficacy Ms Simone Archbold With over thirteen years experience within the IT industry, eleven years as a customer focused Service Delivery and Support Manager, and as a certified ITIL Expert, Prince2 Practitioner, and Manager of Successful programmes; Simone is a people... more.. › Ms Simone Archbold, Regional Support Manager - APAC, Atlassian, Australia
13.50	How Komatsu have used the ITIL framework to improve coordination within the IT group and their suppliers and business Mr Matthew Baker Matthew has been working as an IT professional for the last fourteen years, initially in a number of support roles including Network and Infrastructure Management. More recently he has been responsible for Change and Problem Management within... more.. › Mr Matthew Baker, IT Service Delivery Manager, Komatsu Australia, Australia
14.10	Refreshments
15.00	In conversation: Service delivery gurus: How to prove the value of the IT function to the C-Suite Mr John Woolnough John is currently Program Director QGov Online, a single website experience for government information and services (content). The program will create one online place to interact with QLD government, providing joined-up government services focused ... more.. Mr Jason Cowie As Chief Information Officer, with over 20 years of information technology and systems experience, Jason brings to Calibre Global over 12 years experience at an executive CIO level with high level strategic and systems development skills. Jason’s... more.. Moderator: Mr David Efron David Efron is the Service Transition Manager for Simplot Australia, one of the largest FMCG (Fast Moving Consumer Goods) companies in Australia. The Service Transition role at Simplot encompasses Change Management, Release Management and... more.. › Mr John Woolnough, Program Director, Q-Gov Online, Australia › Mr Jason Cowie, CIO, Calibre Global, Australia › Mr David Efron, Service Transition Manager, Simplot Australia, Australia
15.30	Emerging Trends in business intelligence and analytics for ITSM Michael Woodham, Country Manager, Jaspersoft Pascal Jeanne, Column Technologies
15.50	Vendor Olympics - Final
16.20	Closing remarks by Chair and close of conference Mr Ian Clayton Born in London England Ian is author of the Universal Service Management Body of Knowledge (USMBOK™, and has over 37 years experience in IT and service management. His refreshing approach to managing simplifies and brings to life complicated service ... more.. › Mr Ian Clayton, Author, USMBOK, United States