Conference Day One Tuesday 15 May 2012 - Morning Plenary

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09.00	Opening remarks by Chair Mr John Woolnough John is currently Program Director QGov Online, a single website experience for government information and services (content). The program will create one online place to interact with QLD government, providing joined-up government services focused ... more.. › Mr John Woolnough, Program Director, Q-Gov Online, Australia
	THE QUEST FOR EXCELLENCE
09.10	Overcoming obstacles to achieve greatness Mrs Alisa Camplin For a former gymnast, flying through the air performing tucks, twists, flips and somersaults is the relatively simple aspect of aerial freestyle skiing. It was the assignment of learning how to ski at age 19, which proved a more daunting challenge... more.. › Mrs Alisa Camplin, Olympian, Winter Olympics, Australia
	RE-IMAGINING SERVICE SUPPORT
09.50	Session by Front Range Solutions Hugh Peterken, CIO, Watpac Corporate Services
10.20	Aligning IT strategy with business goals to achieve synergy across the business Mr Ian Clayton Born in London England Ian is author of the Universal Service Management Body of Knowledge (USMBOK™, and has over 37 years experience in IT and service management. His refreshing approach to managing simplifies and brings to life complicated service ... more.. › Mr Ian Clayton, Author, USMBOK, United States
11.00	Refreshments and networking
11.40	Conference breakout streams - Executive Zone and Operational Zone