Conference Day One Tuesday 15 May 2011- Operational Zone

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11.00	Refreshments and networking
	OPERATIONAL ZONE – EFFECTIVE COMMUNICATION
11.40	Improve visibility through effective communication Mr Jason Cowie As Chief Information Officer, with over 20 years of information technology and systems experience, Jason brings to Calibre Global over 12 years experience at an executive CIO level with high level strategic and systems development skills. Jason’s... more.. › Mr Jason Cowie, CIO, Calibre Global, Australia
12.15	Aligning professional goals with the organisations strategic objectives Mr John Woolnough John is currently Program Director QGov Online, a single website experience for government information and services (content). The program will create one online place to interact with QLD government, providing joined-up government services focused ... more.. › Mr John Woolnough, Program Director, Q-Gov Online, Australia
12.35	Networking lunch
	OPERATIONAL ZONE – ASSESSMENT
13.35	From a Toyota to a BMW - How Lonely Planet transformed their Service Desk Mr Jay Hyett Jay Hyett has over 13 years of IT industry experience. Over the last 4 years, he has enjoyed a rapid rise from Service Desk Analyst to Service Desk Manager to Development & Operations Manager at Lonely Planet, the world’s leading travel content... more.. › Mr Jay Hyett, Development and Operations Manager, Lonely Planet Australia, Australia
14.00	Minimise license costs, mitigate the risks of non-compliance and maximise returns on software investment Mr Troy Parker Troy is an experienced SAM professional with exceptional knowledge of Microsoft software licensing, an extensive background in software licence auditing and international experience training Microsoft licensing specialists. more.. › Mr Troy Parker, Managing Director, Disover SAM, Australia
14.30	Refreshments and speed networking