Conference Day One Tuesday 15 May 2011- Executive Zone

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	EXECUTIVE ZONE - TRANSFORMATION
11.00	Refreshments and networking
11.40	Leveraging change to enhance your competitive position Mr Carlos Nunes Carlos Nunes has been active in ICT for over 27 years. He has a well rounded competency profile centred on IT Service Management which includes experience in strategic leadership, consulting and training, business development, account... more.. › Mr Carlos Nunes, Head of IT Business Services, Harvey Norman, Australia
12.15	Transforming your Help Desk into an Award Winner Ms Therese Jones Therese has worked for NSW Government for more than 30 years, most of that time with NSW Police. She has mainly worked in the areas of IT support providing Desktop Support to Police and Support staff across the state. More recently Therese took... more.. › Ms Therese Jones, Manager, Customer Service, NSW Police Force, Australia
12.35	Networking lunch
	EXECUTIVE ZONE - STRATEGIC MANAGEMENT
13.35	How to coordinate the IT service lifecycle with service management functions Mr Brendan Cullen Brendan has over 15 years of IT experience in a range of industries. Brendan started his IT career as a trainee Computer Operator for Royal & Sun Alliance Life Assurance on the Isle of Man. In 2000 Brendan moved to Dublin, Ireland where he worked... more.. › Mr Brendan Cullen, IT Team Leader, ETSA Utilities, Australia
14.00	How to use Business Intelligence systems to improve an enterprises decision making processes Mr Howard Malyon Howard has been a part of the Information Technology business for over 30 years, from his humble beginnings as a trainee computer operator, to establishing the Australian and New Zealand support and service operations for a prominent American... more.. › Mr Howard Malyon, IT Director, Grace Removals Group, Australia
14.30	Refreshments and speed networking