John is currently Program Director QGov Online, a single website experience for government information and services (content). The program will create one online place to interact with QLD government, providing joined-up government services focused on specific customer…more ›

John Woolnough

Program Director

Q-Gov Online

Born in London England Ian is author of the Universal Service Management Body of Knowledge (USMBOK™, and has over 37 years experience in IT and service management. His refreshing approach to managing simplifies and brings to life complicated service management topics, e…more ›

Ian Clayton

Author

USMBOK

Brendan has over 15 years of IT experience in a range of industries. Brendan started his IT career as a trainee Computer Operator for Royal & Sun Alliance Life Assurance on the Isle of Man. In 2000 Brendan moved to Dublin, Ireland where he worked for an IT Consult…more ›

Brendan Cullen

IT Team Leader

ETSA Utilities

Howard has been a part of the Information Technology business for over 30 years, from his humble beginnings as a trainee computer operator, to establishing the Australian and New Zealand support and service operations for a prominent American computer company. During hi…more ›

Howard Malyon

IT Director

Grace Removals Group

With more than 28 years working in the global IT industry, Cathy is a visionary team leader and mentor who creates a pleasant, flexible and collaborative environment for her international teams in the Information Technology sector. A motivated and ambitious project &…more ›

Cathy Hornsby

Global Process Excellence Manager

Zimmer Holdings

As Chief Information Officer, with over 20 years of information technology and systems experience, Jason brings to Calibre Global over 12 years experience at an executive CIO level with high level strategic and systems development skills. Jasons background includes lar…more ›

Jason Cowie

CIO

Calibre Global

Troy is an experienced SAM professional with exceptional knowledge of Microsoft software licensing, an extensive background in software licence auditing and international experience training Microsoft licensing specialists.

Troy Parker

Managing Director

Disover SAM

Sue has been working in the IT field for the past 16 years, a change from her original career as a Nurse. She is currently the Service Desk Manager but prior to that she started as an application trainer specialising in Microsoft Office products, becoming a regional ma…more ›

Sue Read

Service Delivery Manager

Air Services Australia

Dave O’Reardon is the Managing Director of Silversix, an IT management consultancy that helps CIOs measurably improve customer satisfaction with IT. Dave has worked in IT for over 20 years, working for blue chip organisations such as IBM, Universal and Paramount Pictur…more ›

David O'Reardon

Managing Director

Silversix

Having been with SBS for four years, Rick has been at the forefront of managing the dynamic requirements of IT support for a fast-paced, lean media organisation, leading the team through a desktop SOE rebuild and refresh, restructure of the SBS Helpdesk operations, culm…more ›

Rick Jordan

IT Support Manager

SBS Australia

Ross is a certified ITIL Expert with over ten years experience in IT. He has worked across numerous industries including banking and finance, professional services and currently within not-for-profit organisations. In 2009 Ross designed and implemented a Service Deliv…more ›

Ross Bloomfield

Service Delivery Manager

EOS Australia

Matthew has been working as an IT professional for the last fourteen years, initially in a number of support roles including Network and Infrastructure Management. More recently he has been responsible for Change and Problem Management within Komatsu Australia. He pr…more ›

Matthew Baker

IT Service Delivery Manager

Komatsu Australia

Carlos Nunes has been active in ICT for over 27 years. He has a well rounded competency profile centred on IT Service Management which includes experience in strategic leadership, consulting and training, business development, account management, customer relationship m…more ›

Carlos Nunes

Head of IT Business Services

Harvey Norman

Jay Hyett has over 13 years of IT industry experience. Over the last 4 years, he has enjoyed a rapid rise from Service Desk Analyst to Service Desk Manager to Development & Operations Manager at Lonely Planet, the worlds leading travel content provider. Jay has a…more ›

Jay Hyett

Development and Operations Manager

Lonely Planet Australia

With over thirteen years experience within the IT industry, eleven years as a customer focused Service Delivery and Support Manager, and as a certified ITIL Expert, Prince2 Practitioner, and Manager of Successful programmes; Simone is a people focused leader combining k…more ›

Simone Archbold

Regional Support Manager - APAC

Atlassian

PacRim Service Desk and IT Support Show - the region’s leading independent service desk and IT service management event.

PacRim Service Desk and IT Support Show is Australia’s premier IT service delivery event. It is a two day practical conference and a technology showcase exhibition. The conference features service delivery professionals from the largest organisations in Australia delivering case studies showcasing innovation and excellence.

PacRim Service Desk and IT Support Show focuses on innovation, best practice and ROI in ITSM, service desk, Green IT, knowledge management, shared services, people management and technology integration. Case studies from the largest organisations across Australia will be presented over the two days.

Speak at PacRim Service Desk and IT Support Show ›

Sponsor or exhibit at PacRim Service Desk and IT Support Show ›