Retail World Africa day 2 - 14 March 2012

Online Retail World Africa - 13 March 2012 ›

Retail World Africa day 1 - 13 March 2012 ›

Retail World Africa day 2 - 14 March 2012 ›

last modified: 09 March '12

Please enable javascript to see more information on speakers

08.30

Opening remarks from the Chair

Mr Syd Vianello at Retail World Africa 2012

› Mr Syd Vianello, Reatil Analyst, Nedcor Securities

Online retail

09.00

Keynote address: The role of search and accurate measurement of online activities in building a retail business

Mr Luke Mckend at Retail World Africa 2012

Implementing online activities that drive profit directly
Local case study
International case study

› Mr Luke Mckend, Chief Executive Officer, Google South Africa

09.30

Integrating e-commerce into your store to complete the customer experience

Ms Nikki Cockcroft

Nikki has been a member of the DMMA for the past eight years, and has sat on the DMMA EXCO for the past four of these, initially in the capacity as Head of Marketing and then in the combined capacity as Deputy Chair and Head of Marketing. In 2010...

more..

How to position your business in the online space
Matching online retail experience to the in-store retail experience
Upgrading customer service – product availability, price range, delivery

› Ms Nikki Cockcroft, Head of Online Shopping, Woolworths

10.00

A journey of e-commerce in South Africa over the last decade

Mr Omesh Govender at Retail World Africa 2012

Challenges faced in entering the market
Nurturing innovation to survive
Ways to take advantage of the massive potential in the online space

› Mr Omesh Govender, Managing Director, Digital Planet

10.30

Morning refreshments and exhibition viewing

11.00

Case study: NetFlorist, from clicks to bricks

Mr Ryan Bacher

Ryan is a founder and MD of NetFlorist, SA’s largest flower and gifting service. He is a co-founder of the South African Forum for Etailers and has been in the industry for 15 years’. He is an LLB graduate from the University of the Witwatersrand’

more..

The NetFlorist story
Managing online and physical retail under the same brand
The new multi-channel retail universe

› Mr Ryan Bacher, Managing Director, Net Florist

11.30

Integrating social media into the online retail environment

Mr Andrew Detoit at Retail World Africa 2012

Taking advantage of social media to drive e-commerce sales
Leverage social networks as a way of enhancing customer care and communications
How to achieve greater customer traffic to your online store

› Mr Andrew Detoit, Managing Director, Apple Stuff

12.00

How customer service will change the world

Mr Paul Galatis

Paul Galatis is the marketing director at Yuppiechef.co.za where he obsess about brand, design & most importantly, customer experience. He believes deeply that design, user experience, branding and customer experience are deeply intertwined and...

more..

Understanding the dark ages of customer service (1900 – 2000)
Looking at how in our increasingly tech focused world there is a need for businesses to become more human
Personal, emotional connections and why they’re central to building strong brands and good businesses

› Mr Paul Galatis, Marketing Director & Partner, Yuppiechef

12.30

Networking luncheon and exhibition viewing

Innovation and technology

14.00

Taking advantage of the new retail frontiers - mobile commerce

Ms Eleanor Mitrovich at Retail World Africa 2012

Integrating mobile application into the current retail mix
Mobile solution - opportunity for smaller retailers to remain competitive in the face of big international entrants
Multiple access points: taking convenience to another level
What are the advantages of mobile payments?

› Ms Eleanor Mitrovich, General Manager, MTN

14.20

Moving with the times

Mr Roland Bishop at Retail World Africa 2012

› Mr Roland Bishop, Chief Retail Officer, Glomail

14.40

The efficacy of using the EPC global Network for livestock traceability: A Proof of Concept

Mr Mark Rance at Retail World Africa 2012

› Mr Mark Rance, IT Manager, ANZCO Foods

15.00

Afternoon refreshments and exhibition viewing

15.30

Q&A: Growing your customer base by reshaping retail for the tech savvy shopper

Mr Paul Galatis

more..

· Embracing the opportunity that the Technology world present to retailers to offer a better customer service

Adapting Business models for mobile and emerging technology in the future

· Technology – take the shopping experience to the customer

› Mr Andrew Detoit, Managing Director, Apple Stuff
› Mr Paul Galatis, Marketing Director & Partner, Yuppiechef

Digital commerce

16.15

Panel discussion: Harnessing digital retail to drive a multichannel business

Mr Mike Eksteen

Mike is the co-founder of Luxlife a luxury lifestyle, online concierge service and ecommerce business. Luxlife was founded in 2009 with Tiaan Rossouw. Mike is responsible for the online advertising, marketing and strategic direction of Luxlife. ike...

more..

Mr Ryan Bacher

more..

How the new media landscape is focused on the consumer
Implementing industries top level retailers KPI’s for success
Leaving the consumer to play an active role – customer is king
How do you build your digital framework to make sure it’s aligned with your business metrics