Retail World Africa day 1 - 13 March 2012

Online Retail World Africa - 13 March 2012 ›

Retail World Africa day 1 - 13 March 2012 ›

Retail World Africa day 2 - 14 March 2012 ›

last modified: 09 March '12

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08.00

Registration and welcome refreshments

08.50

Opening remarks from the Chair

Mr Mike Abel

Most recently CEO of M&C Saatchi Group, Australia. Previously COO of Ogilvy South Africa. Agency Leader in South Africa award in 2006, by the Financial Mail. Abel has played a key role on some of South Africa and Australia’s most prized and...

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› Mr Mike Abel, Managing Director, Mcsaatchi Abel

Strategy

09.00

Keynote address: How world leading brands use innovation to connect with their customers

Mr Jonathan Ciano

Experience extends to but not limited to managing organizations, corporate strategy development & and turnaround/change programmes implementation, restructuring and reorganization, finance and assets management, contracting & logistics, legal...

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How innovation can improve store experience and increase turnover
Securing customer loyalty through constant interactions
Knowing what your customer wants and keeping them satisfied

› Mr Jonathan Ciano, Managing Director, Uchumi

09.30

How to keep stores relevant to shoppers in a multi-channel world

Mr Alan Treadgold

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› Mr Alan Treadgold, Head of Retail Strategy, Leo burnett

10.00

Exhibition opening and morning refreshments

Future supply chain

11.10

Driving efficiency and improving the supply chain process

Mr Gary Benatar

Executive Director of Industrial Logistics (ILS), Southern Africa’s most successful consultants in supply chain management – providing consulting services to industry in Africa, Europe & Australia. ILS is seen as the leaders in business strategy...

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· Maximizing throughput to lower unit costs

· Building close relationship with suppliers to create consistency

· Coping with demand variability to avoid the bullwhip effect

› Mr Gary Benatar, Executive Director, Ils

Consumer savvy

11.30

Simple actions that will increase customer loyalty and lifetime value

Mr Wayne Duvenage

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Improve the level of customer service through technology
Maintaining customer loyalty in a highly competitive market place
Raising service and engagement with customers across all touch points
Offering an intelligent and interactive “wow” customer experience
Building the same customer spirit from the board room to the frontline staff

› Mr Wayne Duvenage, Managing Director, Avis

12.00

Capitalising on the smarter consumer: understanding and responding to the consumer’s wants and needs

Mr Xavier Gobille

On January 1, 2008, Xavier Gobille was appointed as Renault South Africa's Managing Director. With a 73% increase in the local automotive market between 2003 and 2006, South Africa is considered an important market for Renault’s worldwide growth and ...

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Get to know your customers - offering a personalised experience
Assessing the needs of smarter customers to provide them with the right products
How to get customer communication right
Exploring global trends that are yielding results

› Mr Xavier Gobille, Managing Director, Renault South Africa

12.30

Networking luncheon and exhibition viewing

14.00

Panel discussion: Providing a unique storefront experience to keep your customers coming back

Mr Tony Da Fonseca

Tony Da Fonseca started his career in the advertising and marketing sector with a locally owned agency. He rose to Managing Director within a few years and yearning to work on global accounts, Tony was instrumental in tying up an international...

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Mr Zahir Cajee

Zahir Cajee have been with the company for the past 10 years. Surtee Group, one of South Africa’s largest luxury clothing retailers. The company has been in existence for over 20 years and was founded by the Surtee brothers. The Surtee family...

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Ms Dimakatso Shirinda at Retail World Africa 2012

Reinventing retail display through innovation – bring a new level of quality and creativity to your store today
Communicating an effective message through effective visual merchandising strategies
Using personalisation to drive customer loyalty

Growing retail in Africa

14.40

Adopting a proactive strategy into the African model to drive business performance

Mr Neel Shah

Involved in the introduction of Category Management principles in the procurement and merchandising aspects of the business, as well as the introduction of Performance Management for branch operation in a bid to improve efficiency. Planning and...

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· Analysing multi channel profit opportunities

· Creating a transparent shopping experience across trading channels

· The benefit of a collaborative approach with forward thinking technology partners

› Mr Neel Shah, Business Developement Director, Nakumatt

15.10

Pick and Pay Smart Shopper Kiosk

15.30

Speed Networking, Afternoon refreshments and exhibition viewing

Brand savvy

16.00

Case study: Strategies for building your brand in new African markets

Mr Mark Turner at Retail World Africa 2012

› Mr Mark Turner, Africa Director, Game

16.30

How to use your brand through effective customer engagement to drive sales and revenue

Mr Riaz Gani

After gaining the experience required I together with my families support grew the business to become one of the largest independently owned retail companies in South Africa today bringing in sales of 200m usd. I have developed a passion through...

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Learn how to create a strong emotional connection to your brand and retain customer’s loyalty
Using innovation, quality and excellent customer service to create brand equity
How can your brand drive sales and revenue?