Conference Day One - Tuesday, 10 July 2012

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08.00
Registration

China Aviation Market Outlook

08.50
Chairman's opening remarks
Mr Jens Thraenhart at Aviation Outlook China 2012

Mr Jens Thraenhart

Jens Thraenhart is co-founder and President of travel technology and digital marketing firm Dragon Trail, helping travel brands develop a China presence leveraging social media, digital marketing and internet technologies, as well as publisher and...

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09.00
Nurturing China’s booming aviation market through development and collaboration
Mr Lu Liu at Aviation Outlook China 2012

Mr Lu Liu

刘...

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  • The general trend of Chinese aviation market
  • Development opportunities and challenges of the future airport
  • Establishment of cooperation in solving problems

09.30
Air New Zealand: How to best position for growth in Asia
Mr Sandeep Bahl at Aviation Outlook China 2012

Mr Sandeep Bahl

Mr Sandeep Bahl is Air New Zealand’s Regional General Manager responsible for all of its Asia operations including commercial, sales, marketing and administrative affairs. Prior to joining Air New Zealand, Sandeep was Director, China and Hong Kong...

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  • Increasing brand equity, global presence and profitability
  • Establishing new partnerships and alliances to strengthen Air New Zealand’s Asia network
  • Environmental sustainability as a pillar of growth

10.00
Key Strategies for Winning Hub Competitions in East Asia
Mr Shuichi Fujimura at Aviation Outlook China 2012

Mr Shuichi Fujimura

Job Title: Senior Vice President, Marketing and Planning Date of Birth: 9th July 1957 Education: The University of Tokyo, Faculty of Engineering, Japan April 1980 Joined All Nippon Airways Co., Ltd. Japan June 1987 Graduated from...

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  • Introduction to the network development of mega-Hubs in Asia
  • Geographical competitiveness of Asian Hubs
  • ANA's network strategy in the coming competition era
     

10.30
Morning refreshments

Sponsored by WorldPay

    Aircraft Demand & Financing

    11.15
    Aviation Capital: Review of the Bank, Export Finance, Leasing, Bond and Equity Markets
    Mr Anup Mysoor at Aviation Outlook China 2012

    Mr Anup Mysoor

    Anup Mysoor is a Managing Director in Citi's Transportation Investment Banking division, with responsibility for the Aviation sector in Asia Pacific. Prior to his current appointment, he was the Asia Head of the Industrials, Real Estate, Consumer...

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    Mr Johnny Lau at Aviation Outlook China 2012

    Mr Johnny Lau

    Johnny is the Chief Financial Officer of Spring Group which holds Spring Airlines, the only Low Cost Carrier in China. Spring Airlines has been profitable since first year of operations and achieving a 95% average load factor. As at June...

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    12.00
    Networking luncheon

    Sponsored by Interglobe Technologies

      Ancillary Revenue

      13.30
      Maximising revenue and customer satisfaction through CRM & loyalty programmes
      Mr Mehmet Butun at Aviation Outlook China 2012

      Mr Mehmet Butun

      Mr.Butun has studied Management Information Systems at Bogazici University, Turkey. He has worked for GSM companies simultaneously Turkcell and Avea as Senior Business Analyst, Account Manager and Project Manager positions in Turkey. In...

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      • What is a customer centric approach? Does it make sense?
      • How can CRM and loyalty programmes generate revenues for airlines?
      • Airline CRM infrastructure models

      14.00
      Changes in customers’ needs and its impact on product design
      Ms Daisy Zhu at Aviation Outlook China 2012

      Ms Daisy Zhu

      朱月波,92年毕业于中国华南理工大学计算机及应用专业,积累了10多年航空公司IT系统建设的经验,主持或者参与了南航SOC、销售收入管理系统、人力资源管理系统、OA系统、移动商务平台、电子客票系统、B2B/B2C网上销售系统的建设和开发工作,2006年转入南航营销部门工作,从事生产经营分析、市场研究的决策支持工作,2011年开始从事航空公司的产品管理工作。

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      • How to understand customers’ evolving needs in the Chinese market?
      • How to design and promote products accordingly?
      • Case study from China Southern Airlines

      14.30
      Afternoon refreshments

      Sponsored by Wizie

        Distribution & E-Commerce

        15.00
        Optimising and customising distribution strategies to expand customer reach
        Mr. Erik Varwijk at Aviation Outlook China 2012

        Mr. Erik Varwijk

        Managing Director KLM EVP Air France KLM International & The Netherlands Previous positions • EVP KLM Commercial Passenger Business • EVP KLM Inflight Services • SVP KLM Western Europe • VP KLM Asia Pacific • General Manager KLM Nordic Region •...

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        • Customisation: Adapting strategies to expand reach to Chinese consumers
        • Improving efficiency and customer experience through adapting to local customer needs

        15.30
        Keeping passengers on board by enhancing their online payment experience
        Mr Mike Parkinson at Aviation Outlook China 2012

        Mr Mike Parkinson

        Mike Parkinson is the Vice President of the Airline Sector at WorldPay, a leading global payment service provider. Mike began working at WorldPay in 2000, when the company was still a start -up making a name for itself as one of the first entrants...

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        • Utilising the latest payment technologies to enhance customer convenience
        • Improving payment platforms and credit systems to enhance passenger convenience
        • Leveraging on payment technology to avoid payment fraud

        15.50
        Distribution Panel: Optimising distribution through innovative technology to increase market share
        Mr Fajin Hu at Aviation Outlook China 2012

        Mr Fajin Hu

        Mr. Fajin Hu, graduate from the University of Science and Technology of China in 1997, major in Physics, join Air China in the same year. In 2005, he got a scholarship for one year training in the University of Hawaii for Travel Industry...

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        Ehtisham Iqbal at Aviation Outlook China 2012

        Ehtisham Iqbal

        Ehtisham is an honored member of IATA Aviation Management Professional society and has 8 years of progressively responsible career with a regional airline in Pakistan. Throughout his career, he has focused on airline strategy and process innovation...

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        Mr. Erik Varwijk at Aviation Outlook China 2012

        Mr. Erik Varwijk

        Managing Director KLM EVP Air France KLM International & The Netherlands Previous positions • EVP KLM Commercial Passenger Business • EVP KLM Inflight Services • SVP KLM Western Europe • VP KLM Asia Pacific • General Manager KLM Nordic Region •...

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        Mr Joshua Law at Aviation Outlook China 2012

        Mr Joshua Law

        Joshua joined Malaysia Airlines in 2004 as part of the elite team of the Business Transformation Program where he was engaged in both Commercial & Operational aspects of the airline industry. In 2011, he was appointed as the Regional Senior Vice...

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        Ms Denise Peng at Aviation Outlook China 2012

        Ms Denise Peng

        Denise Peng has nearly ten years of working experience on China’s Internet and search engine technology. In the past decade, she has accumulated rich experience on sales, marketing and commercial operation. Now, Denise Peng is working in Beijing as...

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        Moderator:
        Mr John Aitken at Aviation Outlook China 2012

        Mr John Aitken

        John has worked with or for Navitaire for over 15 years. John’s first foray into the aviation industry was in a project management role for Freedom Air in New Zealand in 1996. After project managing the implementation of the Open Skies...

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        16.50
        End of conference day one
        16.55
        Speakers' Cocktail Reception
        Sponsors
        Business Connect Sponsor
        InterGlobe Technologies at Aviation Outlook China 2012
        Associate Sponsor
        Nature Bright Company at Aviation Outlook China 2012
        Associate Sponsor
        WorldPay at Aviation Outlook China 2012
        Session Sponsor
        Navitaire Inc at Aviation Outlook China 2012
        Networking Tea Break Sponsor
        Wizie - Making IT Possible at Aviation Outlook China 2012
        Corporate Sponsor
        Autonomy System (Beijing) Ltd at Aviation Outlook China 2012
        Exhibitor
        IFE Services Limited at Aviation Outlook China 2012