7 September 2011, Wednesday

This masterclass will leverage on the application of the most powerful
Six Sigma Tools in the context of critical processes in the service and transactional environment of airport operations.

Broadly, customer demands can be described in terms of   Quality, Cost & Delivery. In response, Operations focus on Defects, Waste & Cycle Time respectively. Six Sigma is a proven and state of the art methodology to radically reduce defects, waste and cycle time to achieve quantum improvements in the Customer Experience and Operational Margins.
The masterclass is an interactive program which will explore the application of Six Sigma strategies and methodologies to core processes such as ground handling, security, baggage handling, passenger processing….. It will include MfR (Managing for Results) methods for process optimisation and cost reduction.

Participants will:
• Formulate and critique a business and airport operations case for Six Sigma
• Identify and prioritise methods for operations improvement opportunities
• Assemble a suite of impactful improvement projects sustain Six Sigma driven cost reduction and customer experience improvement.

Who should attend:
• Head / Manager of Airport Operations
• Head / Manager of Ground Handling
• Head / Manager of Technical Services
• Head / Manager of Security
• Head / Manager of Baggage Handling
• Head / Manager of Passenger Processing

This course is a 'must attend' for those who wish to launch and/or
optimise Six Sigma initiatives to improve the process and quality of
airport operations and enjoy greater financial returns.