Value
Mr Rob Rush, speaking at Economy Hotels World Asia 2011

Mr Rob Rush,
President & Chief Executive Officer
LRA Worldwide Inc

Rob is a co-founder of LRA Worldwide, Inc. and has directed the company to its current position as the leading global research and consulting company in the rapidly-growing field of Customer Experience Management. LRA focuses on the hospitality, real estate, sports & entertainment, travel, and transportation industries, where customer experience is a central element of an effective corporate branding and growth strategy. LRA’s global and America’s headquarters are located in the United States with regional offices in the EMEA and Asia-Pacific regions.

Rob has been a pioneer in the Customer Experience Management arena, helping shape strategy, opinion, and awareness, while implementing innovative CEM solutions for clients in diverse industries. Rob has helped many of the world's best brands design, implement and sustain a more customer-centric organization.

Rob is a regular speaker and contributor to a variety of marketing, branding, and trade publications, including Brandweek, Casino Journal, Hotel Business, CRM Weekly, Golf Business, Dealer Marketing Magazine and Resort & Recreation. Rob also serves on the National Hotel Executive Hospitality Forum Editorial Board and is active in the American Hotel & Lodging Association and the Cornell Center for Hospitality Research. Rob received his B.S. degree from Cornell University.
Appearing:
Conference Day 1: 14 September 2011
2.30pm

Entrepreneurs Panel

Countering competition from established hospitality brands

  • Defining the ‘boutique’ customer’s experience
  • Strategies to level business competition
  • Cost-cutting strategies for small and medium operators
Mr Rob Rush,
(Moderator)
President & Chief Executive Officer,
LRA Worldwide Inc
Mr Jules Kwan,
Managing Director,
URBN Hotels & Resorts / Space Development
Mr Deepak Ohri,
Chief Executive Officer,
Lebua Hotels & Resorts
Mr Surya Jhunjhnuwala,
Managing Director | Director,
Naumi Hotel | Hind Hotels & Properties
Ms Charmaine Wee,
General Manager,
Hotel 1929, New Majestic Hotel & Wanderlust Hotel
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Sponsor Economy Hotels World Asia 2011 ›

Platinum Sponsor
Accor at Economy Hotels World Asia 2011
Silver Sponsor
InterContinental Hotels Group at Economy Hotels World Asia 2011
Associate Sponsor
Amadeus Asia Limited at Economy Hotels World Asia 2011
Associate Sponsor
Carlson Hotels, Asia Pacific at Economy Hotels World Asia 2011
Associate Sponsor
Louvre Hotels Group at Economy Hotels World Asia 2011
Associate Sponsor
Tauzia Hotel Management at Economy Hotels World Asia 2011
Associate Sponsor
Value Hospitality at Economy Hotels World Asia 2011
Associate Sponsor
Wyndham Hotel Group at Economy Hotels World Asia 2011
sponsors list ›

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Economy Hotels Asia is a multi-faceted event

  • A four day conference
  • Co-located with 5th Annual Serviced Apartments World Asia & Resort Development World Asia
  • Case studies by industry professionals
  • Interactive panel discussions
  • Common networking sessions

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We run training courses on:

  • 3 Day MBA in Hotel Investment & Development
  • 3 Day MBA in Real Estate
  • 3 Day MBA in Real Estate Modelling

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