The Customer Show MENA - speakers list

Mohammed Bilal Alavi is the Head of Marketing at American Express Middle East, with the mandate of providing strategic Marketing support to all American Express Middle East offices. Alavi works in coordination with all divisions of American Express in the Middle East to develop and implement strategies for consumer and commercial products, while...

Naveed is a highly energetic, self driven, action orientated business professional with 17 years of rich experience with some of the best FMCG companies, with proven track record of consistent delivery, through leadership and team play. He is considered to be a strategic thinker coupled with a keen eye to details and a strong bias to action. ...

Laurent Barelier, 38, is the FO Reservations Support Manager for Accor Middle East and was until recently the Regional Revenue Manager for Accor Middle East in charge of RM, Pricing & E-Distribution for 32 hotels (across 6 brands in 7 countries) and another 6 in pre opening stage into 2012. He is a MBA Hospitality Management graduate of IMHI...

Dave Battiston is Managing Director of International Development for Aimia. In this role, Dave is responsible for exploring new business opportunities with retailers in strategically important markets, in line with Aimia’s international expansion plans. He also manages contract negotiations during the establishment of new programs and oversees...

Tiina-­‐Maija Bergman is an internaonal Hotelier who presently runs Table4ME FZ LLC, a Dubai based company providing web based restaurant table management, reservations and marketing solution to Middle East based restaurants, that allows diners make their restaurant reservations free of charge, real-­‐time, on restaurant’s own website, Facebook...

Franck Boissinot is the Marketing General Manager for MAF Carrefour’s GCC market. As well as being responsible for managing an extensive advertising and e-business team and overseeing all activity, he also participated in the definition of the business case for the coming Carrefour Loyalty programme in the Middle East. For the past 11...

Reda Bouraoui is the Sales Vice President for PepsiCo covering Middle East Africa, comprising all PepsiCo food and beverage businesses. PepsiCo MEA revenue is in excess of $2.5bn, about 7% of total Pepsi revenue and 15% of its profits. PepsiCo MEA operates a network of 30 companies and 25,000 associates. He began his current role in Dec 2008. As ...

Mark joined du in 2008 and is responsible for the strategic marketing activities in the company including pricing, planning, analytics and research. Mark is from the UK and formally worked for BT in the UK and Europe, for O2 where he was the 3G Programme Director and more recently he was the Commercial Director for C&W ‘s business units in the ...

Christophe Corsi is the Head of Marketing, Middle East for Research In Motion (RIM). Within this role he has overall responsibility for the Brand, Channel Marketing activities and Budgets in RIM's Middle East markets, and heads up a team of Marketing Managers. Prior to joining RIM, Christophe held various positions with Smartphone vendors...

Ibrahim Elbadawi is a member of the team leading the electronic transformation at the federal level in the UAE. One of his recent achievements was positioning social media at the heart of eGovernment strategy to enrich the interaction with the public, he lead a government-wide task force to develop guidelines for using social media in federal...

James Frost joined Nectar in May 2010. Nectar is the UK’s largest loyalty programme, with over 18.5 million active members. The coalition programme operates across a range of market leading clients, including Sainsbury’s, BP, Homebase and British Gas. He is responsible for all Nectar brand activity, overseeing customer marketing, partnership...

As Vice President Revenue Management for Atlantis the Palm, the One&Only Group in the MEAIO region and the Mazagan Beach Resort in Morocco, Judith is responsible for driving total hotel revenue and distribution strategies across all resorts with over 3000 rooms inventory and over 60 outlets for restaurants and attractions. Over the past Judith has ...

Rimzie is the Head of Customer Affairs & Service Brand Delivery at Dubai Airports - the newly formed management company for both Dubai International and Dubai World Central, Al Maktoum International airports, based in Dubai, UAE. A Mathematics Honours graduate from Sri Lanka with over 18 years experience in the aviation industry in the Middle...

Prior to joining Daman in January 2009, Aymen Worked in the call center industry, where he helped in establishing couple of call center in Egypt, and worked for major telecommunication call center in both Netherlands & Egypt. He has been in the field of soft skills training for customer services and sales as well as a consultant for around 9...

Arto Joensuu is a digital change agent at Dubizzle.com. Together with his team of experts, he is redefining marketing inside the company. Throughout his career, Arto has held several leadership roles in the area of digital, with work ranging from pioneering in mobile marketing at Terra Mobile, to crafting and executing digital marketing strategies ...

Paul is one of the Middle East's top online professionals having worked for the most prestigious companies in the region, Jumeirah Group, Emirates Group and EMAP Middle East. Paul has been responsible for revenues in excess of $500 million per year and has vast experience in building brands in the region.

Samer joined Empower in April 2005 as Director of Sales & Marketing and in 2010 has filled the position of Chief Sales & Marketing Officer. He is responsible for the organization's Sales, Marketing and Customer Service functions and driving force to achieve the company's objective of being the largest district cooling service provider in the...

Winner of 13 loyalty industry ‘Freddie’ awards, Paul Lacey has been a strategic loyalty marketing specialist in the travel and retail sectors for over 20 years. With a proven record of developing programmes that increase revenue and value for loyalty partners, Paul is currently based at Air Miles Middle East on secondment from Groupe Aeroplan...

Alex Lee, who is British born, joined Jumeirah in September 2010 as Director of Revenue Management Operations. Alex is responsible for all areas of total hotel revenue management across Jumeirah hotels in Dubai. Before taking up his assignment with Jumeirah, Alex held a number of positions with Marriott International in the United Kingdom, where ...

Ross is the Ernst & Young Customer Advisory Leader for the Middle East and North Africa. Ross has experience across a wide range of private sector industries and has also worked with numerous government agencies to develop their customer agenda. He spent his early career working within primarily within the telecoms and convergent media...

A dynamic and resilient senior integrated business skilled on building strong relationships at all levels of business, with diverse services & Products Support experience and a key focus on delivering measurable results within budget. Responsible for the customer strategy development and implementation, building solid relationships for all his...

Rania Mehwi has been the Customer Relationship Management (CRM) Manager of Al Fahim Group since 2008. She has successfully established the department and managed to develop customer-focused strategies which have been integral to the growth of the business members within the group. Starting with just two CRM professionals, Rania’s department has...

Richard Nicoll is a founding director of Saatchi & Saatchi X in London and is now responsible for bringing shopper marketing to the Middle East. At Saatchi & Saatchi X Dubai Richard is responsible for driving project strategy and business management. He is currently advising a range of brands, retailers and retail destinations, in the region. ...

AYO OYEDEPO is an astute Business Development/Process Re-engineering Advisor, internationally Certified Quality Management System (ISO QMS) Lead Auditor and Europe trained/certified Customer Experience Management Practioner/Consultant. After graduating about a decade and a half with B.Sc honours in Physics from University of Ibadan, Nigeria, he...

Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy. Don’s vision, perspective and thoughtful analysis of global business practices has...

Pichappan Pethachi is the CRM Sales and Solution Leader for Growth Markets and is based in Dubai. He has 24 years of experience covering areas such as Management Consulting, Information Technology Global Practice Leader, Executive Director of IT Transformation Program. He has worked for multi national companies such as KPMG, Verizon, Dun &...

Cristina Polo has over 15 years experience in the hospitality industry. She started her career in 1997 as a sales representative for Le Meridien in her native country of France, before going on to work for Hilton in 1999. Cristina first joined The Rezidor Hotel Group in 2002 as Senior Sales Manager at the Country Inns & Suites Paris CDG...

A veteran CRM professional with extensive experience in managing and operating Contact Centers and Customer Service platforms, Lobna Salah joined Abu Dhabi Municipality in Jan 2010 as a Customer Service Expert. In her role working with the senior leadership at ADM, she is responsible for guiding the organization’s customer service strategy to...

Neelesh is responsible for International Business of EmPower Research. He works closely with global brands and helps them with research solutions that generate actionable insights. Neelesh has over 17 years of experience encompassing diverse leadership roles across Pharmaceuticals, Chemicals, and Technology and Knowledge industries. He is an...

Previously he was Chief Possibility Officer at Bayt.com. Dan oversaw strategy, product development, user experience design and new initiatives, as well as, strategic and emerging business development both within and outside the scope of Bayt as a job site. Dan Stuart was also Director of Intilaq - Bayt's corporate venture capital...

• As Global Head of Customer Experience for HSBC Amanah, Siva drives the development and implementation of the customer experience strategy across all the Amanah geographies. He plays a key role in the identification of next practices in the area of financial services marketing while driving consumer insights in the business decision making...

Julide is a Manager with Peppers and Rogers Group, with her experience ranging from Customer Experience Management, Marketing Strategy, Loyalty Programs Development to CRM Strategy. For the past decade, she has been involved in projects for multiple multinational companies in the MENA region. She has guided her clients on a wide range of topics...

Faisal Van Duuren leads the Revenue Management functions in the analysis of trends in fare usage, revenue and markets. •Defines market conditions, including competitive positioning and develops forecasts of revenue changes. •Management and development of the Rembrandt ‘Revenue Management Tool’. •Assesses and segments customers based on market...

Hussein Wehbe is the General Manager for Dubai & Northern Emirates of Aramex International, one of the leading logistics and transportation companies in the Middle East and South Asia, and the first company from the Arab world to go public on the NASDAQ stock exchange. The company now trades on the Dubai Financial Market. Mr. Wehbe holds a...

Samer is an experienced professional in the area of customer strategy and service management, having worked with numerous organizations in a variety of industries including two of the leading property master developers in Dubai, the primary Oil & Gas company in UAE, the leading and largest private bank in UAE, and one of the world's premier online ...