Ms Firdous Jacobs,
GE: Contact Centres
SARS, South Africa

Appearing:

Day One Tuesday, 23rd of August 2011

09.10

Panel discussion: World class excellence – the key to business success

Creating a winning customer service experience for your contact centre
How to successfully develop a corporate culture
Using technology to deliver better services to you customers
How to deliver world class customer service by aligning your contact centres business strategy

Ms Firdous Jacobs,

GE: Contact Centres,
SARS, South Africa

Chief Executive Officer ,
Skyweb Evans Company Limited, Kenya

Managing Executive,
The Absa Contact Centres, South Africa

Senior Manager: Customer Contact Centre,
Telecom Namibia Limited, Namibia

2010 Sponsors