Contact Centres World Africa 2011
Mr Nolan John, speaking at Contact Centres World Africa 2011

Mr Nolan John,
Managing Executive
The Absa Contact Centres, South Africa

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Appearing:
Day One Tuesday, 23rd of August 2011
09.10

Panel discussion: World class excellence – the key to business success

  • Creating a winning customer service experience for your contact  centre
  • How to successfully develop a corporate culture
  • Using technology to deliver better services to you customers
  • How to deliver world class customer service by aligning your contact centres business strategy
Ms Firdous Jacobs,
GE: Contact Centres,
SARS, South Africa
Mrs Gilda Odera,
Chief Executive Officer ,
Skyweb Evans Company Limited, Kenya
Mr Nolan John,
Managing Executive,
The Absa Contact Centres, South Africa
Mr Percy-Ukondja Tjahere,
Senior Manager: Customer Contact Centre,
Telecom Namibia Limited, Namibia
Day Two Wednesday, 24th of August 2011
09.40

Keynote address: Leading your people to fuel success and growth in your contact centre

  • How to engage your people, processes and technology to increase your bottom line
  • Creating service oriented, structured back end processes and systems to support front end customer facing operations
  • Leadership strategies for the contact centre of the future
Mr Nolan John,
Managing Executive,
The Absa Contact Centres, South Africa
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