This is where stakeholders come to learn:
 

• How to run a productive call centre
• How to ensure professional and  
   consistent customer service
• How to ensure customer retention
   and loyalty
• How to ensure workforce
   optimization
• How to ensure cost efficient
   technology and IT deployment

Read more »
Register for Contact Centres World Africa 2011 » 
Download the brochure »
 

You too can network with the entire community:
 

• To generate new solutions
• To uncover and evaluate new
   business opportunities in Africa
• To help you develop a profitable and 
   efficient call centre

See full speaker list »
Register for Contact Centres World Africa 2011 »
 

If you are in the business of providing world-class solutions you need to be here:
 

• To win market share
• To make money and grow  their
   client base
• To canvas new business from
   companies looking to develop more
   effective call centres
• To generate word of mouth referrals
   and educate the market to increase
   brand awareness
• To enhance and improve brand
   awareness
 Register now » 
Download the brochure »

Who should attend:
 

• Head of Contact Centre
• Head of CRM
• Customer Services Manager, Head of
   Loyalty
• Help Desk Manager
• Head of Communications
• COO, CTO, CIO, CFO
• Head of Communications
• Marketing Director
• Sales Director
 

Register for Contact Centres World Africa 2011 »
Download the brochure »
 

Who should sponsor:
 

• Outsourced Call Centres
• Hardware  and Equipment
• Software  and Technology 
• Telephony services
• Consultants – customer
   management; CRM; customer
   analytics
• HR and Recruitment
• Business Continuity and disaster
   management
• Call centre analytics
• Call Management Systems 

Download the brochure »
Register for Contact Centres World Africa 2011 »
Email us now for more details »