Outstanding Vendor of the Year
Sponsored by:
Open to
All hardware and software vendors and OEMs who are able to demonstrate organisational scale, strategy and procedures of a truly global standard.
About this category
The winner in this category will demonstrate outstanding innovation backed by quality of service, reliability, and sales support. It is most likely that the winner will offer a strong portfolio of products and solutions, and will be able to demonstrate evidence of strong and disciplined management providing a sound business footing, and strategic direction and future scope for development of the company.
Criteria
Entrants for Outstanding Vendor will be judged on the degree to which they fulfil the following conditions:
- Address customer needs in terms of quality, reliability and customer service
- Provide strong and innovative product and/or solution offerings
- Show sound management, clear strategic direction and strong performance
- Demonstrate revenue generation/growth.
- What features make your operation stand out from the competition? How have you responded to customer and/or market changes?
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Best Specialist Vendor
Open to
All hardware and software vendors and OEMs specialising in provision of a particular product, solution or group of solutions. The Best Specialist Vendor may be a division of a larger company, but must be able to demonstrate their autonomy as a specialist in their own right.
About this category
The winner in this category will demonstrate how their products and solutions address the needs of a specific part of the telecom market and how their foresight and innovation is improving business for their customers.
Criteria
The winning company must have been offering commercially available products prior to the closing date for the award entries. The judges will be looking for evidence of:
- Innovation
- How easy it is to implement and customer support?
- What are the benefits to the users
- Value for money
- Features that stand out from competitors
- Evidence of customer satisfaction e.g. testimonials
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Best Mobile Device
Open to
Manufacturers and vendors of all mobile devices, including but not limited to handsets, PDA’s, and netbooks.
About this category
The judges will be looking for the device that has in their opinion best combined innovation and usability to create a mobile device that provides the greatest benefit to the intended users, whether business or consumer.
Criteria
The device must have been commercially available prior to the closing date for the award entries
The judges will be looking for evidence of:
- How easy is it to use and implement?
- What are the benefits to the users
- Value for money
- Evidence of customer satisfaction e.g. testimonials
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Best Brand Campaign
Open to
All hardware and software vendors, OEM’s, device manufacturers, outsourcing companies, systems integrators.
About this category
This category will recognise the organisation that has created the most effective and compelling brand campaign for its products or services in one or more branches of the media. This may be through a single campaign or series of campaigns. Only in this category can supporting material be accepted, in the form of printed or audio/visual material from the campaign, for review by the judging panel. Please email supporting material to vendorawards@totaltele.com.
Criteria
The campaign must have run or be running during the calendar year 2009.
Entrants should provide details of:
- Reason for the campaign(s)
- The rationale behind choice of media, company or service name/ slogan, etc
- Scope and target audience
- Stated business objectives behind the campaign
- Raised brand awareness and positive impact on market share, valuation or bottom line.
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Best Outsourcing Initiative
Open to
This category is open both to dedicated outsourcing companies and to vendors, consultants and integrators running outsourcing initiatives.
About this category
It covers all forms of outsourcing initiative, including BPO, IT outsourcing and network outsourcing, and the winner will be the organisation that can demonstrate an initiative best delivering its planned benefits, whether these be cost saving, skill improvement, or resource release. The judges will be particularly looking for evidence of innovation that has delivered tangible benefits.
Criteria
The campaign must have been initiated or have delivered its first measurable results during calendar year 2009. In addition to evidence of innovation, judges will seek to understand what the key project objectives were, how successfully the project was implemented and how success is being measured. Credit will be given for being able to supply independent testimonials supporting project success or process improvement.
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Clean Technology Initiative
Sponsored by:
Open to
All Vendors, OEMs, integrators and consultants
About this category
This category seeks to reward the company that has best reduced the environmental impact of telecommunication services through its products and solutions or utilisation of products and solutions. The judges will be seeking evidence of eco-friendly products, innovations, and specific programmes or initiatives.
Criteria
Entrants should be able to demonstrate:
- Evidence improved energy efficiency, alternative energy sources, recycling, conservation, manufacturing and logistics cost reduction and eco-friendly consumption.
- A measurable programme, delivering against and reaching set targets for improvement.
- Future plans to continue to address corporate, social & environmental issues
- How your clean technology programme has benefited stakeholders including customers/end users, employees, and the wider public.
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Technology Foresight
Sponsored by:
Open to
All equipment vendors, OEM’s and developers of software solutions, as well as outsourcing companies and integrators that have deployed or trialled a new technology by an operator, service provider, or enterprise telecom customer.
About this category
This award will go to the individual or organisation that has shown the greatest foresight in developing or fostering the development of a technology used or able to be used in delivering or receiving communications services via carrier networks.
Criteria
Entrants should be able to demonstrate:
The development of a technology with potential for far reaching effect on business or consumer markets
- That the technology and/or its application are the original work of the entrant, and that they are not simply implementing another company’s technology.
- That it represents an innovative approach to an existing aspect of communications networks or services, or opens up an entirely new area
- That the technology works and has potential in a commercial environment.
- What revenues do you expect your technology to produce? How do you intend to grow revenues and/or business from your technology or product over the next three years?
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Best Customer Service Initiative
Open to
All hardware and software vendors, OEMs, and integrators.
About this category
In this category the judges will look for evidence of a well designed and successfully implemented customer service strategy that has produced tangible and quantifiable results in the way the entrant communicates with direct customers, either telecom operators or enterprise users of telecom services.
Criteria
Entrants should be able to demonstrate:
- A pro-active and pervasive customer care culture reporting against and meeting targets
- Application of technology to reinforce customer relationships and extend or enhance the service
- Future plans to improve or enhance the standard of service to customers.
And provide
- Audited data on churn, responsiveness, and customer satisfaction
- Testimonials from customers.
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Best Software Solution
Open to
Software vendors and developers, as well as integrators providing software solutions.
About this category
The judges will be looking for an organisation that is providing or utilising a predominantly software driven solution. This could be in any part of the telecom sphere, including using software in place of hardware upgrades, or a traditionally software driven solution such as billing, network management etc.
Criteria
Entrants should be able to demonstrate why their solution is the most appropriate for the problem addressed, the commercial performance/cost savings brought by the solution, and highlight innovations brought to the sector. Customer testimonials should illustrate the degree of satisfaction delivered by the solution.
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Technologist of the Year
This will be a public vote looking for the CTO, IT Director or senior technology leader of a telecom software or hardware vendor who has demonstrated outstanding vision in driving forward the organisations product and solution offerings, innovations and realising the potential to turn research into commercially successful products.
The Total Telecom team will seek nominations from the industry of senior technology leaders who are perceived as driving change, innovation and success in the industry, as a shortlist of which will be put to the public vote.
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Best Support System
Open to
All vendors of support systems, including, but not limited to Operations Support Systems (OSS) and Business Support Systems (BSS)
About this category
The judges will be looking for the support system that has created the greatest service improvement, cost saving, or enabled the greatest increase in business income. They will be seeking product innovation, ease of use and application, and delivery of customer satisfaction.
Criteria
The support system should have been in operation during 2009 and the entrant should be able to demonstrate
How has your product or application improved customer satisfaction levels?
Provide evidence of improved customer acquisition or retention levels?
That the solution is simple to operate and easy to understand with good customer training and support
That the solution is scalable and flexible, that it can cater for new service delivery platforms, service combinations and business models.
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