Ms Heather Haselgrove,
Chief Executive Officer
Metro Tasmania

Heather Haselgrove became the Chief Executive, Metro Tasmania on 1 July 2009. Metro operates bus services in Hobart, Launceston and Burnie employing 455 staff and utilising 220 buses. Prior to moving to Hobart, Heather was the Director, Customer Service with the Department for Transport, Energy and Infrastructure in South Australia. She had responsibility for passenger transport service planning and policy, marketing, provision of customer information through a call centre and shop front, business development, monitoring bus, train and tram services, finance and concessions. In 2005, Heather spent 15 months in New Zealand working for the Auckland Regional Transport Authority tendering, contract managing and marketing passenger transport services across Auckland. Prior to this, Heather worked for 27 years in the South Australian public sector in the areas of health, education and public transport, with eleven years experience in procurement and contract management. She tendered the provision of bus services across metropolitan Adelaide in both 1999 and 2004. In health, Heather facilitated the involvement of the private sector in the delivery of health infrastructure and support services. Heather holds a Bachelor of Accountancy from the University of South Australia and is a member of the Australian Institute of Company Directors.

Appearing:

Day Two - Wednesday 24 February 2010

3.30pm

State-owned operator’s perspective on service delivery

Designing bus services to meet future growth and customer needs
Establishing better cross-city and cross-radial bus routes
Strategies for enhancing service quality and performance
Balancing future transport demands with the need for environmental sustainability

Ms Heather Haselgrove,

Chief Executive Officer,
Metro Tasmania

4.20pm

Panel discussion: Delivering transport services effectively while managing costs

What incentives are required to get people to use public transport?
Extracting maximum value from existing capacity and existing infrastructure through improved service planning, timetabling and ticketing
Travel Demand Management measures to manage congestion
Changing the focus of public transport from a community service obligation to a customer service orientation

Mr David Brown,
(Moderator)

Director,
DrivenMedia

Mr Bernie Carolan,

Chief Executive Officer,
Metlink Victoria

Ms Heather Haselgrove,

Chief Executive Officer,
Metro Tasmania

Mr Neil Smith,

Director,
Transit Systems Australia

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