
Best Metro Europe
“The huge improvements in the consistency of journeys as well as the reduction in delays must be commended”
 
Best Metro Asia-
Pacific
“The co-ordination of train and bus timings to improve connectivity, the integrated ticketing, and the quality of their passenger loading analysis to mitigate overcrowding is streets ahead of any other metro in the region”

Best Metro Americas
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São Paulo METRO
“This is a metro that is known worldwide for its capacity, safety, security, speed, cleanliness and accessibility, and operates one of the busiest lines in the world.”
 
Best Driverless
Metro
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Copenhagen Metro
“This metro is unique in the world offering a 24 hour service seven days a week, operating both underground and elevated"
Most Innovative Use of Technology
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SMRT

“The new generation passenger information system demonstrates an uncompromising commitment to passenger priorities.”
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Special Recognition for Outstanding Contribution to the
Urban Transport Industry
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Ennio Cascetta, Minister of Transport, Regione Campania (Italy)
With special mention going to:
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Matt Raymond, Chief Marketing and Communications Officer, LA County Metropolitan Transportation Authority
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E Shreedharan, Chairman, Delhi Metro
Most Energy Efficient Metro
“The complete green overhaul of over 60 trains in 2009 and the speedy adoption of energy saving technologies makes this metro the overriding winner”

Most Improved Metro
“The service levels and customer feedback is excellent and has improved considerably over the last 12 months. This metro has provided a ray of hope for the transportation market in this country”
Special Merit Award for Commitment to the Environment
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Montreal Transit Corporation (STM)
”As well as having one of the lowest carbon footprints in the world, this metro has intelligently used its green credentials as a marketing tool”
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