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Exhibition opening times

Day 1
21 July 2010
10:00am-5:00pm

Day 2

22 July 2010

10:00am - 4:30pm

Co-Located event

Held concurrently with the Kiosk & Self Service, Digital Signage World Australia will be Australia's only Digital Signage event in Australia.

Digital Signage World Australia 2010 is an exhibition of the world’s leading solutions providers and an applications-focused conference. It is the only event that brings together end-users from all the key vertical markets, as well as the advertising industry.

conference details

Conference:

Day 1

21st July 8:30am - 17:00pm

Understanding the Business Case

Facilities Management

Content Design, Delivery and

Management

The Customer Experience

› Full conference programme
› Add this to my calendar

or call +61 2 9021 8808

Exhibit or Sponsor

If you are a world-class solutions providers who need to position their products to decision makers and who do the following:

Kiosk and Self Service World Australia is a marketing solution that generates new business

Kiosk and Self Service World Australia is attended by decision makers

Kiosk and Self Service World Australia is an unrivalled and cost-effective sales and profile solution

Kiosk & Self Service World Australia facilitates meetings between your sales force and key prospects

Kiosk & Self Service World Australia offers sponsorship packages that create year-round advantage

Reserve a stand

For details contact
Joshua Stinton

+61 2 9021 8806

Kiosk Self Service World – Wednesday, July 21, 2010

Kiosk Self Service World – Wednesday, July 21, 2010 »

Digital Signage World Day One – Wednesday July 21, 2010 »

Digital Signage World Day Two – Thursday, July 22, 2010 »

last modified: 19 July '10

08.30

Registration

08.50

Opening remarks from the Chair

THE BUSINESS CASE

09.00

Saving costs and time by migrating customers to self service check-in

Using an effective public relations campaign to ease customers into self check-in
Web check-ins: integrating kiosks and the internet into a smooth-running system
Reorganising the deployment of labour when self service takes off (benefit)
Identifying the right hardware and software partners for successful deployment

Stephen Tame, Chief Information Officer, Jetstar

09.30

Money-making machines: Why Kiosks and Self Service are now a vital part of the business model

Location, location: getting placement right for maximum impact
Open all hours: managing after hours customer interaction
Gaining attention and ensuring customer awareness
Maintenance: protecting and repairing your most valuable ‘employee’

Ian O’Rourke, Managing Director, Oovie Movie

10.00

How organisations are using Kiosk Self Service to boost customer service and their bottom line

Check-Out: Turning Retail, Food & Beverage customers towards self service to enhance efficiency
Cross selling opportunities within self service
Higher customer satisfaction for entertainment venues

Matthew Liebmann, Commercial & New Business Director, Hoyts

10.30

Exhibition viewing

INTERACTIVITY: THE NEW WAVE OF CUSTOMER EXPERIENCE

11.30

Pioneering the kiosk wave: creating a new and interactive customer experience

Designing the kiosk platform by anticipating and meeting consumer needs
Directing customers towards kiosk software to boost sales and promote the company brand
Devising a sales and marketing campaign that promotes the kiosk to consumers and businesses
Identifying the integral components of the industry value chain for successful partnerships

Shane Martin, Retail Programs Manager, Kodak

12.00

Understanding how customer facing technologies impact the path-to-purchase

How leveraging customer facing technology can capture attention and generate interest in your brand, products & services
How customer facing technologies are an enabler on the path to purchase and drive sales
Strategies to transform and speed up path to purchase

Chris Borek, Senior Manager, Interactive Multichannel Experience, Target

12.30