IT Service Management World Africa 2010

Performance Excellence for Help desks and IT Service Managers

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conference details

Conference:

Conference:

IT Services Day

23 Aug 2010: 08:00 - 17:00

CCW Day 1

24 Aug 2010: 08:00 - 17:00

CCW Day 2

25 Aug 2010: 08:00 - 17:00

Customer Management Day

26 Aug 2010: 08:00 - 17:00

Workshops

Workshop 1 and Workshop 2

27 Aug 2010: 08:00 - 17:00

Exhibition:

24 - 25 Aug 2010

› See last years programme

or call +27 11 516 4058

conference:

speaker faq

delegate faq

Meet our speakers

» Ms Deborah Aspoas,

Head: Contact Centre Systems, Cell C

» Mr Ryan Bacher,

Managing Director, Netflorist

» Ms Teresa Badenhorst,

Head of HR, Nashua Mobile

Mr Allen Baranov,

Security Analyst, SAB Miller

» Ms. Sharon Beck,

Head of Customer Care, Renault South Africa

» Mr Paul Bester,

Workforce Planning Specialist, MTN South Africa

Ms Adrienne Bewsher,

Operations Executive, eBucks

» Mr Larry Borowitz,

Head of Quality Management : The Service Lab, Discovery Health Services

» Mr Jamie Clyde,

Head of Strategic Ventures for Kulula, Comair

» Mr Henry Dladla,

Call Centre Manager, iBurst

» Mrs Linda Erasmus,

CEO / President, Fine & Country / SA Chamber of Commerce

Mr Calvin Ferreira,

Manager: ITIL Process Development, Imperial Bank

» Ms Lou-Ann Fourie,

Senior IT Manager, South African Post Office

» Mr David Graham,

Motivational Speaker, Conference Speakers International

» Ms Charlene Gribble,

Functional Head:Client Services, Discovery Holdings Limited

Ms Marijke Guest,

Card Executive, Nedbank Card

» Ms. Mso Gumbi,

Country Customer Operations Manager, Nike South Africa

Ms Lutfia Halim,

IT Service Desk Manager,Internet Solutions, Internet Solutions

» Ms. Mary-Anne Hattingh,

Corporate Marketing, Customer Service Division, Pick n Pay

» Ms Portia Heynes,

Executive Head: Training Delivery, Vodacom (Pty) Ltd

» Ms. Victoria Hoar,

Senior Manager: World Class Service Way, Nedbank Group Ltd

» Mr Egerton Idehen,

High Value Customer Relationship Manager, MTN Nigeria

Ms Firdous Jacobs,

GE: Contact Centres, SARS

» Ms Ritasha Jethva,

Head: Information Privacy, Absa

» Mr Nolan John,

Managing Executive, The Absa Contact Centres

» Ms. Wendy Knowler,

Journalist, ConsumerWatch

» Mr Lumondt Kritzinger,

Head: Old Mutual Activate, Old Mutual

» Mr Malcolm MacDonald,

GM: Enterrpise architecture and PMO, PRASA

» Mr Ivor Macfarlane,

Service Management Specialist, IBM Tivoli

Mr Vincent Maher,

Social Media Strategist & Portfolio Manager for Social Media, Vodacom (Pty) Ltd

Mr Mathole Motshekga,

Chief Whip, ANC

Mr Simon Motsoeneng,

Head: Customer Services, Metropolitan Retail

Mr Terry O' Donoghue,

VP: Customer Service, Toyota South Africa

» Dr Brownell O'Connor,

Independent consultant, The Contact Centre Doctor

» Mr Emmanuel Oyedepo,

Branch Manager, Ikotun Branch, Oceanic Bank International PLC

» Mr Bryn Phillips,

Group IT Manager, Peermont Global Limited

Mr William Price,

eBusiness Manager, South African Tourism

» Mr Schoeman Rudman,

General Operations Manager, ABSA Life

» Mr Morne Serfontein,

Head Operational Support Services, Standard Bank

» Mr Majola Sibanda,

Manager: CRM Marketing, Sterkinekor

» Mr Greg Solomon,

CEO, McDonalds South Africa

» Ms Tilla van der Walt,

Executive Member, Novel Idea

» Mr Shane van Jaarsveldt,

CEO, Brighten UP IT (Pty) Ltd

» Ms Yolande van Wyk,

CEO: Smart Services, FNB

Platinum Sponsor:

Silver sponsor:

Bronze Sponsor:

Technical Breakfast Sponsor:

Visitor lounge sponsor:

Speed networking sponsor:

Exhibitors:

We are busy putting together the agenda for IT Service Management World Africa 2010.

If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954

Target your market!

For details contact
samantha.pickard

@terrapinn.co.za

endorsed by: