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Performance Excellence for Help desks and IT Service Managers

conference details
Conference:

Conference:
 
IT Services Day
23 Aug 2010:  08:00 - 17:00
 
CCW Day 1
24 Aug 2010:  08:00 - 17:00
CCW Day 2
25 Aug 2010:  08:00 - 17:00
 
Customer Management Day
26 Aug 2010:  08:00 - 17:00
 
Workshops
Workshop 1 and Workshop 2
27 Aug 2010:  08:00 - 17:00
 
Exhibition:
24 - 25 Aug 2010
 
Register online now 
or call +27 11 516 4058

 

 
Contact LIVE

 
  • IT Service Management World Africa is a marketing solution that generates new business
  • IT Service Management World Africa is attended by decision makers
  • IT Service Management World Africa is an unrivalled and cost-effective sales and profile solution
  • IT Service Management World Africa facilitates meetings between your sales force and key prospects
  • IT Service Management World Africa offers sponsorship packages that create year-round advantage
  • IT Service Management World Africa is supported by an extensive marketing campaign
  • IT Service Management World Africa is the only event of it's kind in Africa
     
This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the customer management sector industry, then this is the event you need to be at!
If you supply or are involved in the following areas you should be looking to partner with IT Service  Management World Africa 2010:
 
  • Help Desk Solutions
  • Infrastructure Management
  • ITIL, Configuration Management
  • Change Management; Asset Management
  • SLA Monitoring
  • License Management
  • Knowledge Management
  • Web Self-service
  • Capacity Management
  • Desktop Management
  • Network Management
  • IT Service Management Consultancy   
     
To discuss in detail your requirements and the show call Samantha Pickard on +27 (0) 11 516 4070 or email samantha.pickard@terrapinn.co.za
 
Who will attend?
  • IT/IS Managers and Directors
  • Help Desk & Software Support Executives
  • Heads of Services and Support
  • Help Desk, Customer Service and Technical Support Professionals
  • Support Team Leaders
  • Knowledge Managers & Engineers
Meet our 2010 sponsors
 
 
Platinum Sponsor:
 
 
Huawei is a world-leading next generation telecommunications network solutions provider focused
on building long-term partnerships with telecom operators. Through our passionate employees and
unmatched R&D capabilities, we can react quickly to customers’ needs with a comprehensive, customised set of offerings.
 
Huawei IP Contact Centre key features: 
  • One Stop Contact Centre. Solution E2E delivery of all modules from Huawei, the
    operator’s only concern is service quality.
  • Customer Service Specialist. With long term insight & experience on telecoms
    operations, provide abundant & unique prioritised customer service application.
  • Precise Management to reduce OPEX. Abundant management package for business
    support to improve operation efficiency.
 
Speed Networking Sponsor:
 
 
Silver sponsor:
 
Aastra Telecom South Africa is the sub-Saharan business unit of Aastra Technologies Limited, (TSX:“AAH”), a leading company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. Aastra’s operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries.
 
Aastra is entirely dedicated to enterprise communications and offers one of the most complete portfolios of unified communications solutions individually tailored to satisfy its customers’ requirements.
 
These range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, integrated mobility, call centres solutions to a wide selection of terminals. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently.
 
For additional information on Aastra, visit our website at http://www.aastra.com
 

Neotel is the new telecommunications provider in South Africa and offers next generation telecommunication services carried over our secure, reliable and independently operated optical fibre network .
 
 
Bronze Sponsor:
 
 
Technical Breakfast Sponsor:
 
 
Exhibitors:
 
 
 
 
 
 Business zone:
 

 
 
 
register today
 

Platinum Sponsor:
 
 
 
 
  
 
Silver sponsor:
 
 
 
Bronze Sponsor:
 
 
Technical Breakfast Sponsor:
 
 
Visitor lounge sponsor:
 
 
 
 
Speed networking sponsor:
 
 
 
Exhibitors:
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 

We are busy putting together the agenda for IT Service Management World Africa 2010.
If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954
 
Target your market!

For details contact
samantha.pickard
 
 

endorsed by:
 

 
 
 
 
 
 
 

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