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Conference:
Conference:
IT Services Day
23 Aug 2010: 08:00 - 17:00
CCW Day 1
24 Aug 2010: 08:00 - 17:00
CCW Day 2
25 Aug 2010: 08:00 - 17:00
Customer Management Day
26 Aug 2010: 08:00 - 17:00
Workshops
Workshop 1 and Workshop 2
27 Aug 2010: 08:00 - 17:00
Exhibition:
24 - 25 Aug 2010
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Event at a glance
Who should attend?
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Banks- Retail & Investment
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Insurance ( Medical & Financial )
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Telecommunications - Mobile, ISPs, Fixed
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Outsourced Call Centres
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Retail, Leisure Travel, Entertainment
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Transport, Courier & Freight Companies
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Government and Municipalities
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Call Centre Software, Hardware & CRM
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Telephony – VoIP, IVR & Disaster Recovery
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Recruitment
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Help Desk, IT Service Management and Consultants
Key experts will talk on the big issues including:
23 August 2010
In the modern 24/7 service world, doing things the old way just doesn’t cut it any longer. This conference day will examine:
- Strategic IT Service management
- Innovative Help desk and ITSM technology
- Maximising performance, minimising downtime
- Managing service level agreements
24 - 25 August 2010
- Top international trends
- Technology showcase – the latest innovations
- The customer – experience, service delivery
- People – making the most out of your resources
- Customer experience- keeping your customers
- Performance – creating high performance call centres
- Process improvement
- Risk management – essential strategies in these times
- Regional opportunities – a look at Africa’s emerging countries
- Industry focused round tables
26 August 2010
CRM is increasingly being seen as a valuable tool not just in helping organisations to win new customers - and keeping them satisfied once they are on board - but also delivering on business goals when times are tough. Customer Management World Africa 2010 - is the CRM event of the year which answers the essential CRM challenges. This conference day will focus on:
- Trends and international outlook
- How are leading companies embracing the 'experience' in customer experience?
- Multi-channel media – moving with the times
- Alignment strategies ensuring world class customer service
- Innovative technology and top company show-case
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Platinum Sponsor:
Silver sponsor:
Bronze Sponsor:
Technical Breakfast Sponsor:
Visitor lounge sponsor:
Speed networking sponsor:
Exhibitors:
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We are busy putting together the agenda for IT Service Management World Africa 2010.
If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954
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