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Conference:
Conference:
IT Services Day
23 Aug 2010: 08:00 - 17:00
CCW Day 1
24 Aug 2010: 08:00 - 17:00
CCW Day 2
25 Aug 2010: 08:00 - 17:00
Customer Management Day
26 Aug 2010: 08:00 - 17:00
Workshops
Workshop 1 and Workshop 2
27 Aug 2010: 08:00 - 17:00
Exhibition:
24 - 25 Aug 2010
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 Ms Lou-Ann Fourie,
Senior IT Manager South African Post Office Lou-Ann has more than 12 years IT Management experience in the IT Support environment. She is currently responsible for the IT Service Support function of the South African Post Office, which includes the IT Service Desk. The support base of the IT Service Desk focuses on providing support to approximately 3000 desktop users nationally, as well as providing support for the 1500 online Post Offices. Lou-Ann holds a BA (Hons) Public Administration degree and is ITSM certified.Appearing: IT Service Management Day, Mond 23 August 9.45am The changing role of the IT Director
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Driving growth and profi tability with a well-rounded strategy
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Strategies for effi ciency with the customer
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Dealing with cultural shifts in the IT function
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Increase productivity with the latest technology and lowest cost
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Process vs customer-centric modelling
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Workforce optimisation
Ms Lou-Ann Fourie, Senior IT Manager,
South African Post Office 2pm Panel session: Achieving true customer experience with IT
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The role of leadership in achieving optimum people
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Problem management as a key driver to service excellence
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At what point does an incident become a problem?
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Moving from a reactive to proactive service approach
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Understanding where costs can be cut and service maintained
Mr Calvin Ferreira, Manager: ITIL Process Development,
Imperial Bank Ms Lou-Ann Fourie, Senior IT Manager,
South African Post Office Ms Lutfia Halim, IT Service Desk Manager,Internet Solutions,
Internet Solutions |
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Platinum Sponsor:
Silver sponsor:
Bronze Sponsor:
Technical Breakfast Sponsor:
Visitor lounge sponsor:
Speed networking sponsor:
Exhibitors:
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We are busy putting together the agenda for IT Service Management World Africa 2010.
If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954
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