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Conference:
Conference:
IT Services Day
23 Aug 2010: 08:00 - 17:00
CCW Day 1
24 Aug 2010: 08:00 - 17:00
CCW Day 2
25 Aug 2010: 08:00 - 17:00
Customer Management Day
26 Aug 2010: 08:00 - 17:00
Workshops
Workshop 1 and Workshop 2
27 Aug 2010: 08:00 - 17:00
Exhibition:
24 - 25 Aug 2010
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Why IT Service Management World Africa?
IT departments can no longer afford to focus solely on technology. The 21st century demands IT outfits to do more with less financial, human and technological resources.
Through a refreshed, strategic and relevant conference agenda, the IT Service Management conference will contextualise these issues and provide real insights that will assist companies towards service management excellence.
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Just 5 reasons why you need to be at the IT Service Management World conference. You will:
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Learn valuable tools of how you can integrate your business with your technology function
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Get tips and tactics from the who’s who of the IT service management industry
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Prepare for endless networking opportunities
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Understand how to measure your organisations IT performance
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Pinpont where costs can be cut and service maintained
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At the IT Service Management conference, you can expect to hear from:
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Ivor Macfarlane, Service Management Expert, Author ITIL v1 & v3 & also BS15000/ISO20000, IBM Tivoli, United Kingdom
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Malcolm MacDonald, General Manager: Enterprise Architecture and PMO, Passenger Rail Agency of South Africa (PRASA)
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Lou-Ann Fourie, Senior IT Manager, South African Post Office
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Schoeman Rudman, General Operations Manager, ABSA Life
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Calvin Ferreira, Manager: ITIL Process Development, Imperial Bank
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Bryn Phillips, Group IT Manager, Peermont Global Limited
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Lutfia Halim, Service Desk Manager – Technology Infrastructure, Discovery Health
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Allen Baranov, Security Analyst, South African Breweries (SAB)
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For sponsors
Showcasing the latest technology and leading help desk, IT Service management, customer management and contact centre business solutions.
In scope, content and experience, the IT Service Management World Africa 2010 mini-expo and Conference is the only event of its kind in Africa in 2010.
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Platinum Sponsor:
Silver sponsor:
Bronze Sponsor:
Technical Breakfast Sponsor:
Visitor lounge sponsor:
Speed networking sponsor:
Exhibitors:
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We are busy putting together the agenda for IT Service Management World Africa 2010.
If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954
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