IT Service Management World Africa 2010

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Conference:

Conference:

IT Services Day

23 Aug 2010: 08:00 - 17:00

CCW Day 1

24 Aug 2010: 08:00 - 17:00

CCW Day 2

25 Aug 2010: 08:00 - 17:00

Customer Management Day

26 Aug 2010: 08:00 - 17:00

Workshops

Workshop 1 and Workshop 2

27 Aug 2010: 08:00 - 17:00

Exhibition:

24 - 25 Aug 2010

› See last years programme

or call +27 11 516 4058

Why IT Service Management World Africa?

IT departments can no longer afford to focus solely on technology. The 21st century demands IT outfits to do more with less financial, human and technological resources.

Through a refreshed, strategic and relevant conference agenda, Help Desk & IT Service Management World Africa 2010 will contextualise these issues and provide real insights that will assist companies towards service management excellence.

For delegates
In the modern 24/7 service world, doing things the old way just doesn’t cut it any longer. This conference day will examine:

Strategic IT Service management
Innovative Help desk and ITSM technology
Maximising performance, minimising downtime
Managing service level agreements

» Reserve your seat now

Our conference features

Visionary keynote presentations
International presenters
A case study based programme that ensures quality, relevant information
Dynamic panel sessions
Presenters that are active participants in Africa’s market
A premium, leading edge Workshop lead by a helpdesk sector industry expert

» Book now for your seat at IT Service Management World Africa now!

For sponsors
Showcasing the latest technology and leading help desk, IT Service management, customer management and contact centre business solutions.

» more about exhibiting ans sponsoring

» book now

In scope, content and experience Help Desk & IT Service Management World Africa 2010 EXPO and Conference is the only event of its kind in Africa in 2010.

» more about sponsorship

We are busy putting together the agenda for IT Service Management World Africa 2010.

If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954

Target your market!

For details contact
samantha.pickard

@terrapinn.co.za

endorsed by:

media partners: