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Love your customers
Contact LIVE

our speakers
Speaker photo
Julie Mohr
Author
The Help Desk
Dictionary

Speaker photo
John Woolnough
Director Service
Support, Information
& Technologies Branch
Dept of Education
and Training QLD

 
Speaker photo
Karen Ferris
Director
Macanta Consulting



 

Speaker photo
Wayne Scott
Senior Manager
Dowling Consulting
 


Speaker photo
Jamie Miller
Manager ICT, Service
Management
QLD Health
 
 
 
Speaker photo
Andi Luiskandl
Chief Information
Officer
The Smith Family
 
 

conference details
Workshops: 
3 May 2010 8:30am - 4:30pm
 
Conference:
Day 1
4 May 2010 8:30am - 5:30pm
Day 2
5 May 2010 8:30am - 5:30pm
Day 3
6 May 2010 8:30am - 5:30pm
 
Register online now 
or call +61 2 9021 8808

 
 
Terrapinn has established an 'Pacrim' networking group on LinkedIn for members to communicate with each other, share news and keep in touch with colleagues.
 
» Join our LinkedIn networking group

 

 

 
'Pacrim IT Service Management World Australia' is the new name for the legendary ‘Pacrim’ helpdesk conference. 
And it’s not the only new thing for this years event…  

Welcome to the NEW PacRim 
Now in its 19th year, PacRim will be the most dynamic and comprehensive platform for networking, learning and business development in the IT Service Management industry. Spread the love...   

» Download the 2010 brochure

We have made some BIG changes for this years event, all designed to put you at the front of the action – and even drive it.

The NEW PacRim, speaks to the entire chain of IT Service Management, through from strategic planning, tactical implementation, management and service excellence.

 
In preparation we did less speaking and more listening to you – the industry. We have also put together an advisory board of top industry leaders to position the event in an even more pragmatic setting.
 
Meet our Advisory Board:
  • Andrew Friar, Head of Technology, Westpac
  • Karen Ferris, Director, Macanta Consulting
  • Bronwyn Fletcher, Executive Director, Systems Thinking
  • Wayne Scott, ITSM Project Manager, Strategy & Technology, QBE Insurance
  • John Woolnough, Director Service Support,
    Information & Technologies Branch, Dept of
    Education and Training QLD
 
 
Reclaim & Relive the NEW PacRim
  
Join the various Speed Networking sessions  
 
» Social and networking activities
 
“There have been some really
exceptional presentations. It has been good to share some information and learn from other
people here who are experiencing the same pain, as we all seek to improve our IT Services."
Cliff Brown, Manager, ITS Service
Desk, Swinburne University of Technology

So whats new then?

New! Streams
Content is now split between the 3 key ITSM responsibilities - strategic, tactical and operational. Choose your flavour.

New! Problem solver panels:
Talk shops are closed. Now, complex service desks problem are broken down are solved in front of your eyes.

New! Face-Off: Ever wanted to know what the CIO really thinks? We have CIOs and service desk managers in the ring. And you have the mic.

New! ‘Buddy Quest’: You got three days to find your secret PacRim buddy. Winner takes all.

New! Vendor Olympics: Against the clock, four solution providers solve a common service desk problem; using their own product! The medals are being buffed as we speak.

New! More audience interaction: Open audience discussion at the end of each day. YOU ask the questions. YOU drive the action!

New! More ‘Speed Networking’ sessions:
Promoting more 1:1 interaction. Break the ice. Even before your first coldy.

» Learn more
» Reserve your seat
» Request a brochure

Calling all vendors!

♥ Show your muscle at the Vendor Olympics
♥ Join a problem solving panel
♥ Grab the microphone
♥ Meet 200+ service desk pros
♥ Provide thought-leadership
♥ Take a stand. Literally
♥ Love your customers as they love theirs

Contact: Layal Wehbe +61 2 9021 8828
Layal.wehbe@terrapinn.com

» I've a leading brand & i'd like to sponsor
» Find out how you could benefit



Run a roundtable session

register today
Our conference features
  • Visionary keynote presentations
  • A case study based programme that ensures quality, relevant information
  • Dynamic panel sessions
  • Presenters that are active participants in Australia's market
  • A premium, leading edge Workshop lead by a customer management sector industry experts

» Find out more
» Looking for an event taking place sooner or in a different part of the world?

 

event sponsors 
Lead Partner
 
  
 
 
 
Gold Sponsor
 
 
Associate Sponsors
 
 
 





 
 


 
event exhibitors 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 






 
Endorsed by 
 
 
 
 
Media Partner 
 
sponsorship opportunities
Various sponsorship opportunities are available for 2010!
 
Would you benefit from meeting 250 prospects at one event? Use this event as a springboard to attract new clients and leverage off existing partnerships. If you don’t snap it up, your competitors will.
 
  Target your market!
For details contact
Layal
 

 
 

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