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2009 saw the exciting launch of the dedicated EXPO. Over 300 participants attended, networked and enjoyed intriguing presentations by key industry, and branding, leaders.
Featured speakers included:
- Ms Lori Kasselman, Executive Head: Capacity Building and Development, Vodacom
- Mr Nigel Pearson, Director of Customer Service & Telesales, The Carphone Warehouse
- Ms Fanti Holtzhausen, Group Manager: National Call Centre, Mutual & Federal Insurance Company Limited
- Ms Lorraine Mutambiranwa, Head of Customer Contact and Workforce Strategy, Discovery Health
- Mr Nolan John, Managing Executive, The Absa Contact Centres
Customer Management World Africa 2010 and IT Service Management 2010 is once again co-located with Contact Centres World Africa 2010
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Conference:
IT Services Day
23 Aug 2010: 08:00 - 17:00
CCW Day 1
24 Aug 2010: 08:00 - 17:00
CCW Day 2
25 Aug 2010: 08:00 - 17:00
Customer Management Day
26 Aug 2010: 08:00 - 17:00
Workshops
Workshop 1 and Workshop 2
27 Aug 2010: 08:00 - 17:00
Exhibition:
24 - 25 Aug 2010
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In these turbulent times, organisations who don't take their customer management strategy seriously, may soon be out of business
The world of customer management has no boundaries and is exceptionally versatile.
Customer Management World Africa 2010 once again take an important case-study and trend setting look at what makes your customers tick. In a world that is evolving faster than we can keep up, there is no room for stagnation.
Communicate your commitment to your customer!
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For delegates
Delegate will have the opportunity to hear about:
- Trends and international outlook
- How are leading companies embracing the 'experience' in customer experience?
- Multi-channel media – moving with the times
- Alignment strategies ensuring world class customer service
- Innovative technology and top company show-case
- Social media in CRM
- Effective loyalty programmes
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Our conference features
- Visionary keynote presentations
- A case study based programme that ensures quality, relevant information
- Dynamic panel sessions
- Presenters that are active participants in Africa’s market
- A premium, leading edge Workshop lead by a customer management sector industry expert
» Take a look at last year's programme
» Book your seat!
In scope, content and experience Customer Management World Africa 2010 EXPO and conference is the only event of its kind in Africa in 2010
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For sponsors
Innovation for 2010! Customer Management World Africa EXPO
In response to renewed sector investment and a much needed platform for solutions, we have re-launched a dedicated exhibition show-casing not only locul but international solutions.
Hosted alongside the conference, this forum is the ideal forum great for you to learn, establish key contacts and build that competitive advantage
Showcasing the latest technology and leading Contact centre, Customer management and It Service Managment business solutions.
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We are busy putting together the agenda for Customer Management World Africa 2010.
If you would like to participate as a speaker and present a paper please contact us.
Lauren Dansky – Conference Manager +27 (0) 11 516 4954
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