our speakers   Egerton Idehen High Value Customer Relationship Manager MTN Nigeria   Charlene Gribble Functional Head: Client Services Discovery Holdings Limited   Firdous Jacobs Group Executive – Contact Centre Operations South African Revenue Service (SARS)   Deborah Aspoas Chief Executive: Assessment Management, Customer Experience Management Cell C   Brownell O’Connor Independent The Contact Centre Doctor, Ireland › Speakers list › Download the agenda   Platinum Sponsor:           Silver sponsor:         Bronze Sponsor:     Technical Breakfast Sponsor:     visitor lounge sponsor          Speed networking sponsor:       Exhibitors:                                         endorsed by:   media partners:     what others think of us   “The event was brilliant and very insightful and I have some valuable knowledge that I can take back with me ” Lutfia Halim, Head of IT Contact Centre, Discovery   “Excellent! Made me fall in love with Contact Centres again” A Pretorius, Liquid Capitac   “Very informative & excellent networking opportunities. I attended this conference for the first time in August 2007 without any knowledge on call centres. 18 months later, I was able to launch my own outbound call centre & am looking to also expand into the inbound space. Well done Terrapinn! The cost of the course has paid itself many times over.” Kevin Beekrum, Director, Xcelerate Outsourcing