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Tuesday June 29th Tuesday June 29th
9am Keynote discussion: Investment and finance in emerging marketsAngel Dobardziev is Practice Leader, Emerging Markets,at Ovum, his session will examine the current state of play in emerging economies and telecoms markets, the new emerging market power players, and key telecoms market trends, with impact to investment and attractiveness 9.45am The power of brandsMike Rocha, Brand Finance plc’ s Managing Director, will present an overview of top global telecom brands performance and discuss why they are successful. 10.30am Networking Break - refreshments served in library11am Keynote Discussion: Internet / Data services in emerging marketsJonathan Bill is Head of Emerging Markets at Vodafone. He has experience of deploying new services in Africa, Asia, and the Middle East and will lead a session examining the difficulties and implications of introducing internet and data services, such as mobile banking, to audiences who have no previous experience or reference point for such services. 11.45am Keynote Discussion: Perspectives on AfricaJose Germe is involved in networks marketing for Orange Business Services and is knowledgable and experienced regarding trends in Africa and Oranges experiences 12.30pm Soap Box Panel - Quick fire, chaired by Dan Kirk.Two very different players from the emerging markets present their perspectives and answer your questions.
Panelists:
Udit Mehrotra, CMO, VNL
Martiyn Van Engelan, MD, AA Telco 2.30pm Focus Area Discussions - Changing emerging market business models through disruptive technologiesLaurent Viviez is Principal at AT Kearney. He will lead a session discussing strategic challenges of telecoms operators in emerging markets and examining how disruptive technologies help drive growth and reduce costs.
Ben McCahill is Dir Mobile Strategy and Busines Development at Tellabs. He is an expert on how disruptive technologies can be applied to the operators advantage within emerging markets.
4.15pm Networking break - refreshments served in library4.45pm Workshop - Customer Service Experience Janet Watkin is Managing Director of customer experience experts, Telemark Technologies. Janet will run an interactive workshop session examining perception and reality of emerging market customer service, plus setting goals and measuring outcomes, comparing Emerging v Emerged Nations. 6pm Drinks reception and networking |
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