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Pre-conference Masterclass, Monday 30 March 2009
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| Developing superior models & structures for retirement living & aged care |
This masterclass will take a very hands on approach and will provide developers, village owner/operators, for profits and not-for-profits with a unique opportunity to learn from some of the most successful international developments in retirement living and aged care.
The American Continuous Care Retirement Community (CCRC) and the Dutch apartments for life model have been used as a foundation for development across the world. We will deconstruct these models, assess consumer aspirations in retirement living, and then tie everything together to build a unique Australian value proposition.
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09.00 | Welcome coffee and registration
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09.15 | Welcome address
Lead and facilitated by:
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| | Hans Becker, Economist and Chief Executive Officer, Humanitas Rotterdam Foundation, The Netherlands Mr Roland Naufal, Managing Director - National Partnership Facilitator - Retirement/Ageing NRAS,, 4C, Australia
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09.30 | Integrating the Dutch Apartments for Life model in your business
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Appeal the world over: Why the USA, UK and Australia have embraced the Dutch model as a foundation for development.
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Why this model is leading the world in “ageing in place”: a very clever focus on built environment and culture.
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10.15 | Morning tea
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10.45 | World Café Workshop
Deconstructing the Apartments for life model: A three tiered approach
Station One: Hardware Model
• Building ‘age proof’ apartments
• Design: Floor plans and architecture for true independent living
• Separating living and care arrangements
• Building for communal involvement: The ‘indoor village square’
Station Two: Software Model
• Developing the ‘yes’ culture
• Implementing the extended family approach
• The ‘Use it or lose it’ approach: Active participation for retirees
Station Three: Services Model
• Technical facilities: access and placement
• Education and training
• Profitable food and catering models
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12.15 | World Café Q and A Session
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12.45 | Lunch
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13.45 | Replicating the success of the all American Continuous Care Retirement Community
• Analysis of one of the world’s most successful aged care business models
• Producing marketing materials to maximise sales
• Analysis of best locations, floor plans, costings, site plans and value added offers
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14.30 | Profit from understanding baby boomer aspirations in retirement living
• Boomer expectations: How they see their needs being supplied and enabled
• Marketing techniques to successfully engage potential customers
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15.15 | Afternoon tea
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15.45 | Creating a unique value proposition from the Dutch and American models
• Combining and modifying global best practices for a winning Australian blueprint
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16.45 | Closing remarks and end of masterclass
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19.00 | Pre-Conference Welcome Dinner
The Waterfront Restaurant
27 Circular Quay West
The Rocks
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Conference Day One, Tuesday 31 March 2009
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07.30 | Invitation only breakfast
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08.15 | Registration and welcome coffee
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09.00 | Opening remarks from the chair
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| | Mr Jim Hazel, Non-Executive Director, Becton Living, Australia
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| STAYING AHEAD: TRENDS, DRIVERS AND FUTURE INITIATIVES
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09.10 | International Keynote:
Maximising ROI through the American retirement living and aged care model
• Mapping out the US industry landscape, major trends and recent developments
• Best practice marketing materials with proven success rates.
• What are the benefits of US business models for developers and operators?
• The innovative initiatives implemented that have proven successful and profitable |
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09.40 | Keynote address:
Overcoming growth challenges facing retirement living developers
• The disconnect between people’s attitude to retirement and their perception of retirement villages:
• Raising capital to finance future developments and acquisitions
• Developers perspective on affordability issues |
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10.10 | Presentation:
Legal update ~ In search of the ideal retirement village structure
• What is the ideal model?
• Tax, GST and Stamp Duty
• Legislative changes
• New trends
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10.40 | Introduction by Community Living Technologies
By Gavin Jones, CEO, Community Living Technologies (BTAS)
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10.45 | Morning tea and coffee
Sponsored by:
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11.10 | Presentation:
Addressing the housing aspirations of older Australians
• Security and safety of the home environment
• Ageing in place: Proximity of amenities; shops, transport and medical centres
• Affordable housing: Creating a new and attractive asset class for investors
• Combining government levels to tackle the affordability problem
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11.40 | Industry association’s Panel:
Raising the profile of the retirement living and aged care sector
• What can be done to further promote the retirement living industry
• How can we match the lobbying ability of the RVRA
• Moving towards a unified vision for Australia’s retirement living industry
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| | Mr Simon Owen, National President & Acting CEO, Retirement Village Association., Australia Mr Greg Mundy, CEO, Aged and Community Services Australia, Australia Mr Rod Young, CEO, Aged Care Association Australia, Australia
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| AUSTRALIAN DEVELOPERS ARENA |
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12.10 | Keynote Panel discussion
Cashing in on consolidation within the retirement living industry
• Organic vs acquired growth
• Financial crisis: impact on the ability to develop pipeline
• Rescue me: Acquisition of small operators under financial stress
• How do we include management talent in the acquisition process
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| | Moderator: Mr Jim Hazel, Non-Executive Director, Becton Living, Australia Ian Muir, CIO, ING Real Estate Community Living Fund, Australia
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12.40 | Speed Networking
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13.20 | Networking luncheon & Retirement Communities World PGA Challenge
Introduction by |
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14.20 | Charity Cheque Presentation
To the winner of the Retirement Communities World PGA Challenge
Presented by
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14.25 | Panel discussion:
Leading developers identify the next wave of opportunities in this sector
• What are the biggest expansion opportunities in the industry right now
• What is the outlook for retirement living towards 2010
• Are we building enough villages to deal with the baby boomer bulge
• Developmental challenges: Gaining access to land
• Coastal developments: Increasing appeal of the sea change
• Seniors in the city: High rise retirement living |
| | Moderator: Mr Martin Pullicin, Chief Executive Officer, Zadro Construction Pty Ltd, Australia Mr David Payne, General Manager - Retirement Villages, Lend Lease Primelife, Australia
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| CAPITALISING ON EXCITING NEW INVESTMENT OPPORTUNTIES |
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14.50 | Presentation
Building for the mass market: opportunities and challenges in affordable housing
• Implications of the National Rental Affordability Scheme
• What constitutes affordable housing? And to who is it affordable?
• Comparing overseas affordable housing models
• Are we overestimating the baby boomer’s wealth
• Australia’s most innovative affordable housing developments
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| | Mr Roland Naufal, Managing Director - National Partnership Facilitator - Retirement/Ageing NRAS,, 4C, Australia
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15.25 | Presentation:
The Real Battle for Sustainable Profits
- Capital-management and property utilisation as the next frontier for profitability
- Leaving value on the table by neglecting the relationships between operations, finance and property
- Best practice capital and project management in the Aged Care and Retirement Living sector
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15.50 | Afternoon tea and coffee break
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16.25 | Presentation:
Corporatisation of the not-for-profit sector
• Not for Profit…but not for loss
• Aggressive development: Why the NFPs can’t solely rely on government funding
• Scaleable business models: Offsetting the real cost of “Care”
• How does a not for profit charge $2.6 million for an apartment
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16.55 | Presentation:
Never throw out your flares - Old Retirement buildings do come back
• Challenges in dealing with obsolete stock
• Decanting residents: Streamlining the process
• Value added: Benefits of redeveloped stock
• Modifying old buildings to be more marketable
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| OWNERSHIP MODELS AND REGULATORY ENVIRONMENT |
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17.25 | Panel debate:
Evaluating sustainability of the DMF model and alternatives
• Why does Australia choose to use this complex model?
• Challenges in overcoming the Australian ¼ acre block mindset
• Need for a more creative entry to the market
• Perceived value of the DMF
• Exploration of the land lease model |
| | Moderator: Mr Jim Hazel, Non-Executive Director, Becton Living, Australia
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17.55 | Closing remarks from chair and close of Day One
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18.05 | Martini Cocktail Party
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19.30 | Private Dinner – Sponsored by
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Conference Day Two, Wednesday 1 April 2009
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08.15 | Registration and welcome coffee
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09.05 | Opening remarks from the chair
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| BOOMER BUILDING: MEETING CHANGING NEEDS OF RETIRING BOOMERS |
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09.10 | Keynote address:
Impact of evolving baby-boomer demands on how new villages are being built
• The impact of demographic changes on retirement living trends and site selections
• How are lifestyle trends affecting the business strategy of developers?
• A retirement community or a community with retirement
• Does the boomer want a co-located aged care facility onsite?
• Forward projection for the lifestyles of future Australian retirees |
| | Mr David Payne, General Manager - Retirement Villages, Lend Lease Primelife, Australia
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09.40 | Keynote panel discussion
Strengthening the synergies between retirement living and aged care industries
• Retirement villages with a significant care component
• What is the place for community care? How does that enhance or detract from the concept of retirement living?
• Increased demand for senior living
• Influence of aged care providers on the next generation of retirement villages
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| | Moderator: Mr Simon Owen, National President & Acting CEO, Retirement Village Association., Australia
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10.20 | Presentation:
Sustainable architecture for senior living communities
• Maximising efficiencies: Energy and water usage
• Material usage – “Green” materials
• Passive and active designs
• New technologies to reduce your business costs
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10.50 | Morning tea and coffee
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| INNOVATIVE STRATEGIES IN RETIREMENT LIVING |
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11.20 | Presentation:
The new Retirement Villages Bill ~ Advancing retirement living development
• Changes in the Retirement Villages Act: What this means for village owner/operators
• Providing greater flexibility for Village owner/operators
• What incentives are governments providing to encourage private sector investment and development of retirement infrastructure?
• Striking a balance: Retirement village vs resident rights
• Working towards a national unified legislative framework between states
• Proposed government directions for the future of this industry at state and federal levels? |
| | Mr Simon Owen, National President & Acting CEO, Retirement Village Association., Australia Mr Mark Eagleston, NSW/ACT Regional Manager, Retirement Village Association., Australia
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11.50 | Panel Sponsored by Atkinson Vinden Lawyers
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11.55 | Panel discussion:
Rewards of a successful joint venture between commercial and not-for-profit sectors
• Integrating with not-for-profit owners and operators
• Diversifying range of stock in portfolio
• Gaining access to government funding
• How will changes in the Retirement Villages bill affect such ventures
• Future exploration for joint ventures
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| | Moderator: Mr Guy Vinden, Partner, Atkinson Vinden Lawyers, Australia Mr Simon Owen, National President & Acting CEO, Retirement Village Association., Australia
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12.25 | Interative Round Table Discussions
Round table 1
Green Initiatives and Retirement Living Villages –do green building and sustainability initiatives impact the purchase decision?
Lucinda Smith, Partner, Thomson Playford Cutlers
Fraser Bell, Partner, Thomson Playford Cutlers
Luke Aiken, Partner, Thomson Playford Cutlers
Round table 2
Case Study: Award winning design formulas:
Goodwin Ainslie (ACCA Award 2008) & Goodwin Farrer (ACCA Award 2007)
Peter Villis, Managing Director, Capital Architecture (Villis Group)
Round table 3
Reverse mortgages and self funded home care in retirement villages: The need for an equity release product against a loan –lease contract?
Kevin Conlon, CEO, Senior Australians Equity Release Association of Lenders
Round table 4
Challenges in New Zealand’s changing regulatory environment
John Collyns, Executive Director, RVA NZ
Round table 5
What are the aspirational needs of residents in retirement living?
George Earl, Professor, Bond University
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13.05 | Networking lunch
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14.05 | Round table findings by facilitators
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| NEW ZEALAND RETIREMENT LIVING: SUCCESSFUL TRANS TASMAN STRATEGIES |
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14.15 | New Zealand best practice case study:
Innovative developments that have proven successful and profitable in the NZ market
• Winning formulas to satisfy kiwi retirees
• Successful implementation: Clever marketing and smart business models
• Making care facilities work financially
• Customising the service offering
• Providing a complete continuum of care |
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14.45 | Panel discussion
The rise and rise of New Zealand’s retirement living market
• Growth potential in New Zealand’s swelling over 65 population
• Challenges in increasing market penetration rate
• Effect of the New Zealand housing down turn
• Tailoring retirement living options for New Zealand’s sizeable Polynesian population |
| | Moderator: Mr John Collyns, Executive Director, Retirement Villages Association, New Zealand
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| MAXIMISING YOUR SALES AND MARKETING ROI |
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15.15 | Panel discussion:
The impact of the real estate slump on the retirement living sector
• How to drive sales in a bear market
• Releasing trapped equity in the home
• A need to review pricing structures? |
| | Moderator: Mr Jim Hazel, Non-Executive Director, Becton Living, Australia Ross Clifton, National Operations Manager, Horizon Living, Australia
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15.40 | Introduction to afternoon tea and coffee break
Ian Bobrow, Director, Navon
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15.45 | Afternoon tea and coffee break
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| BUSINESS MODELS OF BOUTIQUE PLAYERS |
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16.15 | Panel discussion:
Boutique Villages ~ Operating at the personal level
• Successful operation in a smaller environment
• Providing the personal touch
• Surviving the transition to a non-cottage industry
• Lessons for the big players |
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16.45 | Case Study: Growing a boutique business ~
Tulich Family Communities
• Providing quality independent lifestyle choices
• The importance of good staff
• Value adding: Design, amenities and superior service
• Growing a boutique business |
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17.15 | Closing remarks from chair and close of Day Two
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Aged Care Day, Thursday 2 April 2009
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07.30 | Breakfast Master Class
By Thomson Adsett and Health Projects International
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08.15 | Registration and welcome coffee
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09.00 | Opening remarks from the chair
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| | Mr Rod Young, CEO, Aged Care Association Australia, Australia
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| FORCASTING THE DEMAND OF AN AGEING POPULATION |
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09.10 | International Keynote address:
Lessons from the aged care markets abroad
• What business models are used for aged care overseas?
• How do they manage the transition between independent care and high care and other key challenges?
• What is the long term vision for the aged care industry and where are the opportunities for growth?
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| | Hans Becker, Economist and Chief Executive Officer, Humanitas Rotterdam Foundation, The Netherlands
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09.50 | Keynote panel discussion:
Long term vision and growth opportunities for the aged care industry
• Demand for adjacent age care and health care services
• Increasing demand for home and respite care
• Co-ordinating care between Government tiers
• De-fragmenting community care
• Aligning aged care funding and administration functions
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| | Moderator: Mr Rod Young, CEO, Aged Care Association Australia, Australia Mr Greg Mundy, CEO, Aged and Community Services Australia, Australia Mr Richard Gray, Director of Aged Care Services, Catholic Health Australia, Australia
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10.30 | Speed Networking
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11.00 | Introduction Safety Link
by Peter Latchford, GM, Safety Link
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11.05 | Morning tea and coffee
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| AGED CARE: INNOVATIONS, CHALLENGES AND OPPORTUNITIES
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11.30 | Presentation:
Future of aged care in Australia: strategies for innovation, corporatisation and consolidation
• Changing financial structures for the aged care industry
• The corporatisation approach to consolidation
• Designing tomorrows aged care assets
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12.00 | Panel Introduction:
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| | Mr Bruce Begbie, Executive Manager, Commonwealth Bank of Australia, Australia
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12.05 | Panel discussion:
Addressing funding challenges of aged care facilities
• What planning provisions are being made to deal with the global financial crisis
• The reduced number of lenders in the market
• Challenges in overcoming government control to raise prices
• How property valuations are impacting clients ability to secure funding. |
| | Moderator: Mr Bruce Begbie, Executive Manager, Commonwealth Bank of Australia, Australia Ms Rachel Lane, Senior financial Advisor- Aged care specialist,, St Andrew’s, Australia
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12.45 | Networking luncheon
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13.45 | Making aged care projects work financially
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Maximising project returns through effective capital structuring
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Navigating the funding crisis: Earnings deterioration, reducing investment returns and tighter credit regimes
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To build or not to build: Understanding the factors affecting the development/redevelopment decision
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Innovation culture: Separating the owner/operator model
Sponsored by: 
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14.05 | Case study: Innovative aged care:
The Benevolent Society’s Apartments for Life at Ocean Street
• Going Dutch…down under
• Community involvement and integration
• Maintaining senior independent living
• Apartment allocation: Tackling the housing affordability problem
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14.35 | Presentation:
Preparing for the boomer bulge: Privatising the age care sector
• Increased demand for community care
• Creating competitiveness in the industry
• What will be the government/consumer balance in financing aged care
• Impact of shrinking welfare and declining number of carers
• Combining healthcare with aged care offerings
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15.05 | Round table discussions
Round table 1:
Providing aged care for lower end income earners
Christine Marka, General Manager – Aged & Community Care, Brotherhood of St Laurence
Round table 2:
How to become an approved provider of CACPs and EACH packages
Andrew Stuart, First Assistant Secretary - Ageing & Aged Care Division, Department of Health & Ageing
Round table 3:
Profitability in providing high care residential: A need for bonds?
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15.45 | Afternoon tea and coffee break
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| DESIGNING, BUILDING AND OPERATING BETTER AGED CARE FACILITIES |
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16.15 | Case study:
The Salvation Army’s $300 million dollar aged care project
• Strategies for streamlining the rebuilding process
• Expansion of ILU capacity
• Dealing with councils and governments
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16.25 | Executive panel discussion:
Identifying solutions for the aged care industry’s workforce challenges
• Raising the selection criteria for a more professional workforce
• What makes a good employee?
• Impact of ACFI on staffing profile
• What are the care provision options in the event of a severe workforce shortage?
• Investing in our future: Attracting a younger workforce |
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17.05 | Closing remarks from chair and close of Day Three
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17.15 | Networking Cocktails
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