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Workshops:
1st June 8:30am - 4:30pm
Conference:
Day 1
2nd June 8:30am - 5:30pm
Day 2
3rd June 8:30am - 5:30pm
Day 3
4th June 8:30am - 5:30pm
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Malcolm Fry
IT Industry luminary and Author
Julie Mohr
Principal Research Analyst
BlueprintAudits
Vicki Coleman
Group General Manager ICT
Railcorp
Simon Gould-Thorpe
CIO
Honda NZ
John Dunn
CIO
HiFert
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Terrapinn has established an 'Pacrim' networking group on LinkedIn for members to communicate with each other, share news and keep in touch with colleagues.
» Join our LinkedIn networking group
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Meet our endorsing bodies for 2009
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The Association For Services Management International - www.afsmi.org - is the world's largest professional association for executives, managers and professionals working in the Technical Services industry. With a membership of over 5,000 world- wide, the AFSMI is the only professional body specifically targeted at service professionals and service management. It is a non-profit organisation, relying upon members' subscriptions and industry support for income. The AFSMI now also incorporates the Service & Support Professionals Association (SSPA) – www.thesspa.com and The Technology Professional Services Association (TPSA) – www.tpsaonline.com
With a reach of over 1,000 members and supporters, the local Australia Chapter - www.afsmi.org.au - is one of the best supported and most active in the world, winning ten International Awards since 1996, including the coveted Best Chapter World-Wide, 2006 Circle of Excellence Award, 2005 Chapter Innovation award, 2005 Best Practice Chapter and three-time winner of the World-Wide Award for Communications.
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International Customer Service Professionals (ICSP) is a professional body for the promotion of Customer Service excellence. ICSP aims to lift the profile and importance of Customer Service and encourages businesses to place greater importance on Customer Service delivery and excellence. Facilitated through international membership and alliance partners, ICSP offers an infinite resource to the Australian and New Zealand service industry. ICSP has a well earned reputation which is showcased through professional networking events, accredited training and education programs, benchmarking and best practice forums.
ICSP hosts Breakfast events, networking sessions, seminars and workshops throughout Australia and New Zealand all year round. We will be hosting over 70 events this year. Through innovative and informative presentations from key note speakers and industry experts- the ICSP events are a must on every professional’s calendar. These events are aimed at sharing information and knowledge to enhance the Customer Service Industry.
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"The Computing Technology Industry Association (CompTIA) is the voice of the world’s $3 trillion information technology (IT) industry. CompTIA membership extends into more than 100 countries and includes companies at the forefront of innovation; the channel partners and solution providers they rely on to bring their products to market; and the professionals responsible for maximising the benefits organisations receive from their technology investments." - www.comptia.org
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