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We develop our programs year on year in collaboration with past attendees to provide what the industry really wants.
 
Our speaking faculty in 2009 will once again represent the best in the industry. We are currently undertaking our speaker selection process. If you feel you have real market insight and cutting edge market intelligence that you would like to share with our executive audience please call me directly to discuss the speaking opportunities we have available.
 
 
Target your market!

For details contact
David Beguely
 
Speaker opportunities 
conference details
Workshops:
1st June 8:30am - 1:30pm
 
Conference:
Day 1
2nd June 8:30am - 5:30pm
Day 2
3rd June 8:30am - 5:30pm
Day 3
4th June 8:30am - 5:30pm
 
Register online now 
or call +61 2 9021 8808

our speakers in 2008 included
Speaker photo
Mr Malcolm Fry
IT Industry luminary and Author of "Building an ITIL based Service Management Department"
Speaker photo
Ms Julie Mohr
Principal Research Analyst
BlueprintAudits
 
Speaker photo
Mr Neil L Weitz
Director, IT Help and Learning - End User Advocacy
GlaxoSmithKline (USA)
 
Speaker photo
Mr Peter Thomas
Chief Information Officer
New Zealand Defence Force

 

PACRIM IT Service Management and Help Desk Support conference 2009
Where service and support managers gather to get solutions to their problems and benchmark strategies against the best  

About the conference 
Australasia’s only dedicated conference designed and delivered by your industry’s CIOs and senior service management experts.

This sole industry event attracts 300+ senior executives from across the region from the help desk and support services industry. Bringing together Help Desk Managers, IT Managers, Service Desk Managers and CIO’s from Australia’s major corporations to evaluate and learn best practice.

The aim is to help the industry improve help desk service levels, mitigate risks in outsourced engagements and create a service management culture which is responsive to change.

This event is complimented by a technology showcase

read the rave reviews from the 2008 event
» Find out now

» Take a look at last year's programme
» Reserve your seat now
 

 

Delegates day one 2008


Roundtable session run by COPC

Looking at 2009

The 2009 programme and conference experience will be re-engineered, combining Terrapinn’s experience with the legacy of PacRim to produce the definitive meeting place for help desk and support services professionals.

Delegates will choose from SIX dedicated streams, customising their personal conference content and reflecting on the most important issues facing the industry. 

The agenda will be content driven, which will be created by, and delivered by CIOs
 

In 2009 Pacrim will be where service management professionals talk serious business

» Take a look at last year's programme
» Reserve your seat now

For sponsors
This is the leading Australian event that attracts managers from the help desk and support services industry.

The exhibition provides a one-stop purchasing solution for executives charged with delivering increased sales and customer retention. The exhibition is only for conference delegates.
 

Partnerships for 2009 are limited. This event will sell out. If you would like to be part of an elite group of sponsors and exhibitors at the conference, you should register your interest with Saul Dollimore.

» See sponsorship options
» I've a leading brand & i'd like to sponsor
» Find out how you could benefit
register today
In June 60+ expert speakers will talk on the big issues including:
 
  • Build an award winning service management department
  • Transform your IT organisation by moving beyond a technology focus, and towards servicing to better align with business mission
  • Apply Cobit with ITIL process guidelines to drive governance and compliance
  • Understand the changing nature of user environment with self service implementations
  • Assess your adoption level of certain service management capabilities and tools
  • Learn how to overcome the major barriers to organisational and cultural change
  • Network with organisations that have embarked on their service excellence journey
  • Maximise the value of ITIL through knowledge management

» Find out more
» Looking for an event taking place sooner or in a different part of the world?

 

2009  sponsors
Platinum Sponsor:
 

event endorsers
 
sponsorship opportunities
Various sponsorship opportunities are available at Pacrim 2009!
 
Over the past 17 years this event
has grown to be the essential
networking and education event for the industry.
 
Would you benefit from meeting 250 prospects at one event? Use this event as a springboard to attract new clients and leverage off existing partnerships. If you don’t snap it up, your competitors will.
 
secure your spot and leverage off a 12month marketing campaign
 
 
Target your market!
 
For details contact
Steve Congerton

Get sponsor pack