Help Desks & IT Service Management World Africa 2009 - where passionate service management professionals learn to improve the performance of IT.
IT departments can no longer afford to focus solely on technology. The 21st century demands IT outfits to do more with less financial, human and technological resources.
Through a refreshed, strategic and relevant conference agenda, Help Desk & IT Service Management World Africa 2009 will contextualise these issues and provide real insights that will supercharge your journey towards service management excellence.
For delegates
Get the most out of your staff and build an award winning service desk
Streamline IT processes, learn how todo more with less during the financial crisis
Enable business growth and innovation in a technologically converged world
Build an award winning service management department
Transform your IT organisation by moving beyond a technology focus, and towards servicing to better align with business mission
Understand the changing nature of user environment with self service implementations
Assess your adoption level of certain service management capabilities and tools
Network with organisations that have embarked on their service excellence journey
Maximise the value of ITIL through knowledge management.
For sponsors Help Desk & IT Service Management World Africa 2009 is where you'll make your brand stand out, how you achieve global marketing coverage, how you make sales. It’s how solution providers market their products and services.
The business zone area provides a one-stop purchasing solution for executives charged with delivering increased sales and customer retention. The business zone is only for conference delegates.
Partnerships for 2009 are limited. This event will sell out. If you would like to be part of an elite group of sponsors and exhibitors at the conference, you should register your interest with Patrick Ntsoko.
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