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Masterclass 2
Designing and implementing an effective Quality Management Programme
Background & Objectives
Certification standards and stringent government regulations are largely the basis of quality management program in the food and beverage industry. With an effective quality management program in place, companies can protect their brand and ensure product safety and consistency which can result in consumer patronage. However, many food companies have difficulty designing and implementing their own quality management program due to costs, lack of knowledge and expertise. This masterclass aims to provide the building blocks in quality management programme and is designed to help food industry leaders come up and implement their own quality management program. This will utilize both concepts and real life examples to enable the participants to identify and address issues and challenges. Specifically, this masterclass will largely use out of home beverage examples from the Nestle Professional Beverage Center.
Course outline
• Introduction and Overview
• Creating Quality and Safety Culture
• Training
• HACCP
• Water management
• Defining standards
• Monitoring performance
• Issue management
Who Should Attend
Technical and non-technical personnel of food manufacturing and processing companies who are serious about improving their food safety and quality standards. This masterclass is specifically useful and beneficial to the personnel of the following Departments:
• Quality Assurance
• Operations
• Manufacturing
• Technical Services
• Sourcing and Procurement
• Logistics and Supply Chain
• Product Development
Your Masterclass Facilitator
Hugh Hose is currently the Quality Head in the Nestle Professional Beverage Centre in Orbe, Switzerland. After studying microbiology at Strathclyde and Leeds Universities, he joined the Distillers Company in Scotland.In 1980, he moved to Nestle to work in one of their R&D facilities in Orbe , Switzerland. where he has held different positions. Since the mid 90's , he has been working in Quality Management initially in R&D, then as a member of the corporate team amd most recently for the Nestle Professional Beverages Business
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