This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the customer management sector industry, then this is the event you need to be at!
If you supply or are involved in the following areas you should be looking to partner with
Customer Management World Africa 2009:
Platinum sponsor:
In today’s challenging economic times, businesses and consumers alike are more careful and deliberate in making purchasing decisions. Consumers are more in tune with the corporate marketing messaging and are looking for compelling promotions and offers that will provide the right value proposition.
Companies need to accurately target their audience and then connect with those target audiences by sending relevant personalised messages through the right channels at the right times. The SAP Customer Relationship Management application provides a comprehensive marketing platform to plan, manage, and execute all marketing activities through customer interaction points.
Huawei is a world-leading next generation telecommunications network solutions provider focused
on building long-term partnerships with telecom operators. Through our passionate employees and
unmatched R&D capabilities, we can react quickly to customers’ needs with a comprehensive, customised set of offerings.
Huawei IP Contact Centre key features:
- One Stop Contact Centre. Solution E2E delivery of all modules from Huawei, the
operator’s only concern is service quality.
- Customer Service Specialist. With long term insight & experience on telecoms
operations, provide abundant & unique prioritised customer service application.
- Precise Management to reduce OPEX. Abundant management package for business
support to improve operation efficiency.
Gold sponsor:
TouchStar Call Centre Software is a South Africa based provider of contact centre software including market leading outbound, inbound and blended predictive dialing technology.
We invest a lot of time getting to know and understand our customers and their businesses. To provide our customers with the ultimate reassurance, we provide support 24 hours a day, 365 days a year.
Premier Help Desk & IT Service Management sponsor:
Numara™ Software is a global provider of Service Desk Management solutions for organisations who need to simplify and gain control over their increasingly complex environments.
With a combined install base of more than 50,000 customers, led by two award-winning product lines, Numara™ Track-It!® and Numara™ FootPrints, Numara™ Software is in a stronger position than ever before to dominate the service desk management market.
Session sponsors:
TALKINGtech provide tailored outbound Interactive Voice Messaging (IVM) and inbound Interactive Voice Response (IVR) solutions, from customer services to debt recovery.
Using intouch INSIGHT, TALKINGtech enables businesses to personalise short surveys to their customers within an hour of speaking to one of their Customer Service Representatives. intouch INSIGHT empowers customers to provide valuable feedback so that businesses can continuously improve their performance and ultimately, the customer’s experience of their business.
TALKINGtech have offices in Australia, New Zealand, North America, South Africa and the United Kingdom and services a wide range of mobile, telecommunications, financial services and utility companies around the world.
Associate sponsors:
Business Zone partners:
