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2008 saw many intriguing presentations by key industry, and branding, leaders. Featured speakers included:
- Geno Church, Chief Inspirational Officer, Brains on Fire, United States of America
- Stafford Masie, Country Director, Google, South Africa
- Jeremy Mansfield, Radio Personality, Highveld, South Africa
- Adrienne Swift, Head of Operations, eBucks, South Africa
- Tim Meara, Head of Customer Care, iBurst, South Africa
Visit the website for more details.
› take a look at last years Contact Centres World website
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This year CMW is will take place:
Tues, 20 August
Other event details:
Help Desks & IT Service Management World Africa 2009
17 August, Mon, 8:30 - 17:00
Contact Centres World Africa 2 day conference
18 & 19 August, Tues & Wed, 08:30 - 17:00
Customer Management World 2009
20 August, Thurs 8:30 - 17:00
2 x Workshops
21 August, Fri, 08:30 - 17:00
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New and exciting...
Contact Centres World Africa 2010 brings you a dedicated exhibition showcasing world-class  solution providers to the industry. Progressive African businesses are continuing to not only embrace customer management, customer service and contact centres, but have identified these as survival strategies. These decision-makers will be looking for your solutions when they visit and attend Contact Centres World Africa 2010.
Contact centres World Africa 2010 will be co-located with two other exciting events, Customer Management World and Help Desk & IT Service Management.
Are you looking improve your call centre efficiency? Find out about the latest technology? Or do you have the ideal technology or product that these contact centres are looking for?
Are you considering ITIL implementation? Are you not sure how to improve your help desk? Or are you a solution provider that can help companies with the above?
In tight times can you afford to loose even one customer to poor service? Are you looking for innovative solutions? Or do you have the latest innovative products that companies need to use to improve their CRM process?
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Who should exhibit?
- IT Service Management companies
- Help Desk solution providers
- Call Centre Software
- Call Centre Hardware
- Outsourced Call Centres
- CRM & customer Analysis
- Business Continuity & Disaster Recovery
- HR & Recruitment
- Consultants – Customer Management & Loyalty
- Telephony – VoIP, IVR
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Meet with this years partners and visit the mini expo. Official launch Press Conference will be held on 18th August 10:30-11:30
RSVP by the 10th August 2009
Free entrance to the mini expo
18th August 2009 12:00-15:00
19th August 2009 12:00-15:00
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» Register me to visit the expo launch
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