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2008 saw many intriguing presentations by key industry, and branding, leaders. Featured speakers included:
- Geno Church, Chief Inspirational Officer, Brains on Fire, United States of America
- Stafford Masie, Country Director, Google, South Africa
- Jeremy Mansfield, Radio Personality, Highveld, South Africa
- Adrienne Swift, Head of Operations, eBucks, South Africa
- Tim Meara, Head of Customer Care, iBurst, South Africa
Visit the website for more details.
› take a look at last years Contact Centres World website
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This year CMW is will take place:
Tues, 20 August
Other event details:
Help Desks & IT Service Management World Africa 2009
17 August, Mon, 8:30 - 17:00
Contact Centres World Africa 2 day conference
18 & 19 August, Tues & Wed, 08:30 - 17:00
Customer Management World 2009
20 August, Thurs 8:30 - 17:00
2 x Workshops
21 August, Fri, 08:30 - 17:00
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Customer Management World Africa 2009 - Innovation and strategy for all customer-centric organisations
“Companies that fail to implement an effective customer service programme actually do a disservice to their customers and unknowingly, leave the backdoor open to their competitors” - Biz Community, May 2009
Our speaker line-up includes:
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For delegates
We are offering you a once-in-a lifetime opportunity to reach out to your customers in a full-days’ forum!
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Here is a taste of what to expect in the day’s discussions:
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Delivering world-class knowledge management for customers and colleagues
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Listening to your customer and using this as your competitive advantage
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Strategies for survival in a downturn economy
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Motivating employees to understand the value of customer service
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Building brand relationships in tough times
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Tools and technology in the call centre to enhance the customer and agent experience
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Developing easier and cheaper customer service capabilities
» Reserve your seat
» Download the brochure
Innovation for 2010
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our events deliver world-class networking opportunities
For sponsors
Customer Management World Africa 2009 is a powerful business development tool for you to reach your prospects.
Customer Management World Africa 2009 is where you'll make your brand stand out, how you achieve maximum marketing coverage and makes sales. It’s how solution providers market their products and services.
Customer Management World Africa 2009 is a commercially focused environment, enabling conference delegates, speakers and sponsors to interact and acquire the latest information on technologies, products, solutions and services for operating in the African marketplace.
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Also happening in the same week...
 The Contact Centres World Africa 2009 conference will draw on key industry leaders that can share their vision and practical strategies for industry development and growth in Africa. The conference will provide a platform to debate lessons and ideas learnt from international trends and hot topics.
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 Helpdesk & IT Service Management 2009 is Africa's leading event that focuses on bringing together managers from the helpdesk and support services industry. It aim's to help the improve helpdesk service levels, mitigate risks in outsourced engagements and create a service management culture.
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Our conference features:
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Visionary keynote presentations
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A case study based programme that ensures quality, relevant information
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Dynamic panel sessions
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Presenters that are active participants in Africa’s market
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A premium, leading edge Workshop lead by a customer management sector industry experts
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Join us and experience:
  
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