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call for papers
Presenters and panelists will be specially selected industry leaders and experts from the international energy industry.

There are a limited number of opportunities for sponsors to participate in the conference presentations.

If you have suggestions for speakers or topics, or have ideas for the conference format please let us know.
 
 
Target your market!

For details contact
John Pozoglou
 
Speaker opportunities
conference details
Conference:
Day 1
2nd June 2009 8:30am - 5:30pm
Day 2
3rd June 2009 8:30am - 5:30pm
 
 
Register online now
or call +61 (0) 2 9021 8808

 

 

 

 

Customer Management World Australia 2009
Customer Management World is where thought leaders meet to discuss industry issues, new partnerships and new business opportunities
 
Conference topics will be drawn from the following themes:
  • Customer Service  Management in a multi-channeled environment
  • Conversion to IP
  • Process Leadership
  • Growing  the Customer Experience in a cost focused world
  • Management disciplines - Shifting from reactive to proactive
  • Touchpoint consistency - enabling customer experience strategies
  • Increasing penetration of your marketing strategies
  • Managing the customer experience from the cradle to the grave and beyond
  • High Performance Leadership at every level
  • Coaching and calibration to performance standards
  • Building the top line without loosing the bottom line
  • Recruiting the right people. Training and retaining them
  • Techniques to turn a Contact Centre /Service Management Centre from a cost to a profit Centre
  • How to Manage your IT to better maximize your business values
  • Customer Data Security – Lessons  learnt in keeping your customers data safe
  • Hosting - the real benefits
  • CRM solutions
  • Voice Technology
  • Relationship Management & Sales Force Effectiveness Technology
  • Change Management technology
  • Workforce Optimisation
  • Sales force Management Technology
register today
 
Attendees
 
Who will attend?

• Contact Centre Proprietors
• Contact Centre Managing Directors
• Senior Call Centre decision-makers
• Managers of Government Contact Centers
• Client Managers
• Client Services Executives
• Customer Care Managers
• Customer Contact Centre Managers
• IT Service Managers
• Technical Specialists
• Customer Liaison Officers
• Customer Relations Managers
• Customer Service(s) Executives
• CRM Specialists
• Consultants
• Customer Support Managers
• Loyalty Managers
• Member Services Officers
• Operations Managers
• Human Resource Managers		 From these industry sectors:

• ASPs ISPs
• Airline & Travel industries
• Banking and Finance
• Insurance & Credit
• Hotel industry
• IT
• Healthcare
• Pharmaceuticals
• Retail
• Transportation
• Education
• Utilities
• Government – and the public sector
• Publishing & Broadcasting
• Hospitality
• Telecommunications
• Manufacturing  


 

sponsors
event endorsers
 
sponsorship opportunities
Sponsorship is your chance to be a part of this incredible industry event.
 
It provides you with the unique opportunity to target the promotion of your company and services to a receptive audience of industry professionals, key decision-makers and influencers that you won’t find gathered together anywhere else.
 
 
 
Target your market!
 
For details contact
Steve Congerton

Get sponsor pack