Customer Management World 2009

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call for papers

Presenters and panelists will be specially selected industry leaders and experts from the international energy industry.

There are a limited number of opportunities for sponsors to participate in the conference presentations.

If you have suggestions for speakers or topics, or have ideas for the conference format please let us know.

Target your market!

For details contact
John Pozoglou

conference details

Conference:

Day 1

2nd June 2009 8:30am - 5:30pm

Day 2

3rd June 2009 8:30am - 5:30pm

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or call +61 (0) 2 9021 8808

Customer Management World Australia 2009

Customer Management World is where thought leaders meet to discuss industry issues, new partnerships and new business opportunities.

This is the customer service management conference of the year! Driving performance and profitability through people, processes and tools...

For delegates

Key issues facing the Contact Centre industry are the need to improve agent and customer satisfaction levels whilst at the same time reducing operation costs. Today more than ever this is driving industry change and making companies focus much more on retaining customers and growing their customer base.

Customer Management World will focus on techniques to make a contact / service management centre a better profit centre aligned with the goals for high performance.

» Enquire about sponsorship today
» Reserve your seat now

thought-provoking presentations throughout

The industry event where contact centres meet the leading edge of customer experience...

Speaker opportunities

Customer Management World will benefit from a high level, case-study driven conference programme, featuring senior executives and industry thought leaders from the region’s major contact centres and service management centres.

Presenters and panelists will be specially selected industry leaders and experts from the international metro industry. There are a limited number of opportunities for sponsors to participate in the conference presentations. If you have suggestions for speakers or topics, or have ideas for the conference format, let us know.

» Enquire about speaker opportunities

For sponsors

From the moment you confirm your involvement in a Terrapinn event, we will provide you with outstanding marketing opportunities, with a targeted campaign that will culminate in face-to-face meetings with customers and prospects.

This event will house the private and public sector– your customers and future prospects.

Generate quality business leads
Increase your industry profile
Create new business opportunities

» Find out how you could benefit
» Enquire about sponsorship today

Join your contact centre & service management industry peers

Main conference topics at Customer Management World Australia 2009 will be drawn from key topic areas like customer service management in a multi-channeled environment, conversion to IP and process leadership

Conference highlights also include:

• International Keynote presentations
• Industry experts and thought leaders
• Interactive panel sessions
• Practical Case studies
• Practical Master Classes led by industry experts
• SPEED Networking Sessions
• Cocktail Networking and one-on-one industry networking

» Find out more
» Looking for an event taking place sooner or in a different part of the world?

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sponsors

roundtable sponsor

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sponsorship opportunities

Sponsorship is your chance to be a part of this incredible industry event.

It provides you with the unique opportunity to target the promotion of your company and services to a receptive audience of industry professionals, key decision-makers and influencers that you won’t find gathered together anywhere else.

Target your market!

For details contact
Steve Congerton