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Enterprises registered to attend
- Network And Communications Engineer, Access Solutions Limited
- Senior Director - Group IT Vendor Management, AP - Moller Maersk
- Architecture Design Manager, BAA
- Group Head of Information Risk Management, Barclays
- Director of IT, Berwin Leighton Paisner LLP
- Global Director - Enterprise Architecture, Bombardier
- Principle Strategist, BT
- Former Head of IT Operations, Cable & Wireless
- Senior Director, CB Richard Ellis
- Enterprise Integration Architect, Credit Suisse
- Head of Global Services, Deutsche Telekom AG
- Information Security Officer, DHL
- Consultant , Dresdner Bank
- CIO-European Operations, Eli Lilly
- Technical Integrator, Eli Lilly
- CISO, Gala Coral Group
- CIO-UK and Ireland, General Motors
- Director of Strategic IT, GlaxoSmithKline
- VP Information Workplace, GlaxoSmithKline
- Strategic Consultant, GlaxoSmithKline
- Manager, Medical Imaging It, GSK Clinical Imaging Centre
- IT Director, Home Delivery Network
- Head of Data Centre Services, Kingston Communications
- Business Systems Manager, Morrison Utility Services
- Principal Technical Analyst, Norfolk County Council
- Strategic Level Advisor and Business Coach, Richard Sykes
- Director of Data Management, Richmond Pharmacology
- CIO, Schumacher Group
- CITO, SHL
- CIO, Telegraph Media Group
- Vp, Technology R&D, Visa Europe
- Principle Infrastructure Architect, Vodafone
- SVP & Head of IT, Zurich Financial Services
- IT Infrastructure Manager, Ph - An Experian Company
- Head of IT Services, Servite House
- CIO, Cabinet Office
- Chief Information Officer, Schumacher Group
- Associate Director Operations, Ecosecurities
- Head of ICT, Diocese of London
- Head of IT, Lewis Silkin LLP
- Head of IT Operations, Compas Group
- Principal Analyst, The 451 Group
- Technology Team Leader, Eli Lilly
- Data Manager, London School of Hygene and Tropical Medicine
- Market Analyst, Scottish Enterprise
- Associate, Commerzbank
- Design Engineer, Top-IX Consortium
- CTO, Top-IX Consortium
- Program Manager, Top-IX Consortium
- Director, Image Source Ltd
- CIO, Ministry of Finance
- Infrastructure Manager, Mars Information Services
- Managing Director, ECT Ltd
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Meet our speakers
Head of Product Marketing,
Rackspace
Simon Abrahams is Head of Product Marketing for Rackspace EMEA, with ownership of the EMEA product strategy, market positioning, and delivery of all new products. In this role Simon is responsible for aligning Rackspace’s product innovation initiatives with the needs of European customers, as part of Rackspace’s Fanatical Support commitment.
Prior to Rackspace, Simon held product management and marketing roles in the Hosting divisions of COLT, Orange Business Services, and Infonet. In these positions Simon worked closely with customers to resolve business problems though innovative IT and high-performance networking.
Simon has also held Sales and Operations positions with AT&T and worked for several years as an International Marketing Consultant in B2B communications and IT services. Simon holds a Bachelors degree in Engineering and a Masters degree in Marketing.
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IT Director,
Home Delivery Network
Chris Airey joined Home Delivery Network Limited (HDNL) in June 2007 to take up the position of IT Director. His specialist knowledge of creating and running the consulting front end of service providers is being utilised to develop and drive the business’ IT systems ensuring it remains at the forefront of the express deliveries industry.
Chris’ role as IT Director at HDNL involves everything from developing operational support technology through to enhancing capability to work on technology enabled projects with the IT departments within a client's organisation. He is also actively involved in developing relationships with clients in order to successfully integrate IT systems.
Prior to joining HDNL, Chris was the Group Director of IT Systems for international print and data services firm RR Donnelly covering Europe. Before this, he was on the board of the consulting division of Vertex, responsible for the front-end of engagement, solution design and overall IT strategy.
Chris also has two degrees; a BEng (Hons) in Information Systems Engineering and an MBA.
Notes to Editors:
• Home Delivery Network Limited (HDNL) is the UK’s largest home delivery and collection service.
• HDNL delivers to all 1,760,000 UK postcodes in 120 postal regions.
• HDNL operates 62 parcel depots covering the UK, four specialised operations sites which distribute heavy and large items throughout the UK, two national sort centres at Shaw in Oldham and Droitwich in Worcestershire, and has its head office located in Whiston, Merseyside.
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Chief Technology Correspondent,
Thomson Reuters
Eric Auchard coordinates Reuters' technology news coverage, worldwide. He works both as a reporter and editor. The job requires pulling together a network of more than 200 reporters and editors from Helsinki to Melbourne to Abidjan who write and produce tech, media, telecom and science news. Auchard has built an internal, Web-based system that allows reporters to share information and communicate with one another efficiently and around the clock. He grew up in what we now call Silicon Valley but was once known as a tentacle of something called the military-industrial complex. He attended the University of California, Berkeley and Birmingham University in England, where he studied history and journalism. Auchard began covering politics for Reuters in 1992, and switched to technology writing in 1993. He has covered the rise of the Internet and technology industries ranging from semiconductors to software to mobile communications.
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Peter is the Group Information Security Officer of Gala Coral Group, Europe’s pre-eminent integrated betting and gaming group.
Working for over 14 years in information technology, he has 10 years more experience in information security and has spent the last 3 years specialising in Information Security Management. Peter’s expertise covers penetration testing, web application assessment, enterprise risk management and information security business development. A trusted advisor to a number of UK organisations on Information Security, he is also a frequent speaker at Information Security events throughout Europe. Having acquired Certified Information Systems Security Professional (CISSP) status, Peter went on to have Chartered Information Technology Professional (CITP) status awarded to him by the British Computer Society.
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Group Manager - Product Development, International IT Solutions,
Verizon Business
Mark Beaumont is group manager of product management/development and marketing for the international IT Solutions portfolio at Verizon Business. He leads an international team providing data centre services, managed hosting, application Management and IT solutions to customers operating in sectors including education, government, finance, retail, and manufacturing. The solutions enable large enterprise customers to enter new markets and compete in a global world, supported by a hosted, IP-enabled network. Beaumont’s role includes instigating new hosting and managed hosting solutions and services, reviewing existing solutions, cloud services and expanding the data center capabilities outside the U.S.
Beaumont brings several years experience in managing cross-functional teams to this role. Prior to this, between November 2006 and January 2008, he worked as product manager for the company’s International Data Centers and IT Services group. In this role, he was responsible for the complete service delivery of customer solutions, ranging from contract generation, implementation, and 24x7 support to service level agreement reviews, benchmarking, competitor analysis, and business case proposals. He also managed third-party providers.
Prior to this, between July 2002 and November 2006, Beaumont worked as general manager of managed hosting in the U.K. In this role, he had profit and loss responsibility for the European business unit, and led a team of more than 50 personnel from functions including sales, procurement, billing, accounting and finance as well as logistics, facilities, security, information systems and technology, and human resources. This role included assessing business case proposals needing capital investment approval to ensure the designs could be scaled in line with customer needs.
Prior to this, between May 2000 and July 2002, Beaumont worked as procurement and logistics manager for Digex, which was later acquired by MCI. In this role, he was responsible for assessing the effects of a changing marketplace environment, for generating the annual budget, and providing supporting performance metrics. He was also responsible for escalating faults and resolving disputes, both technical and commercial.
Before joining the company, Beaumont worked as lead commercial specialist for Bechtel, a large U.S. engineering company.
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Director - Risk Assurance Services,
PwC
William is a Director in the Risk Assurance Services group and has over twenty years of broad international experience at multinational IT companies. He has extensive experience of working in IT services, security environments and with security technologies.
William has focused extensively on Information Security including security intelligence services, managed security services, data compromise and computer crime. Additional areas that he specialises in include information security incident management, security architecture, security compliance and security awareness.
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Head of Information Risk Management,
Barclays
Stephen Bonner is Barclays Head of Information Risk Management (IRM).
Based in London, he is responsible for managing the global information risk team that safeguard the integrity and security of Barclays information, infrastructure and applications by identifying, managing and leading, either directly or through partnerships, all aspects of Information Risk.
Mr. Bonner joined Barclays, initially within Barclays Capital, from September 2003 from LIFFE, where he was Information Security Manager responsible for protecting transactions worth $12 trillion per month.
Prior to LIFFE, Mr. Bonner worked during the 90’s at various City investment banks as a contractor and prior to that was Operations Manager of Virgin Net. He started his career in the Maths Department of Oxford University, moving to UKERNA to help run the UK academic Internet.
Mr. Bonner has held CISSP, CLAS and SANS GIAC certifications and is a member of the British Computer Society and a founder associate member of the Institute of Information Security Professionals. He was founder and chair of the UK Internet Security Systems user group, a previous secretary of the London Investment Banking Special Interest Group on Information Security and was chair of the UK National Infrastructure Security Co-ordination Centre Financial Services Information Exchange. He is a judge at the Global Security Challenge and the SC Magazine awards. He serves as a committee member for the Whitehat charity ball in aid of Childline.
He led the SC Magazine “Best Security Team” 2006, won the Information Security Magazine “Security Seven” award 2006, was a finalist in the SC Magazine “CSO of the Year” 2007 award, won the ISE UK and Ireland “Information Security Project of the Year” award 2008 and led SC Magazine “Information Security Team of the Year” 2009 and is SC Magazine “Information Security Person of the Year” 2009
Mr. Bonner holds a BSc (Hons) in Mathematics from Warwick University.
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CIO,
Telegraph Media Group
Paul Cheesbrough joined the Telegraph Media Group in October 2007 as Chief Information Officer. Paul is responsible for the organisation’s technology strategy, infrastructure, operations and web development teams. He joined from the BBC where he was the Controller of Digital Media. Whilst at the BBC, Paul led the technology for creative and production aspects. He also led the delivery of a number of the organisation’s key internet projects in both the UK and the US. Prior to the BBC, Paul held a number of posts within IBM’s media division.
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Director - Platform Research,
Salesforce.com
Peter Coffee joined salesforce.com in January of 2007, after spending 18 years as an analyst and columnist at the enterprise technology journal eWEEK (including time under its former title PC Week). Based in the Los Angeles area, he currently works with corporate and commercial application developers to build a community based on Force.com: the salesforce.com Platform-as-a-Service (PaaS).
Peter has more than 25 years' experience in guiding the adoption and management of innovative information technologies and practices as a developer, consultant, educator, and internationally published author. He has appeared on CBS, CNN, NBC, PBS, Fox, India's Network 18 and Mexico's Grupo Fórmula newscasts addressing a broad range of eBusiness issues. He chaired the four-day Web Security Summit conference in Boston during the summer of 2000; he has been a keynote speaker, moderator or workshop leader at technical conferences, business and academic events throughout the U.S. and in India, Singapore, Australia, China, Korea, Canada, Mexico, Brazil, the UK, Italy and The Netherlands.
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Executive Director - IT Solutions, Product Management and Development,
Verizon Business
Joseph Crawford is the executive director of the IT Solutions product portfolio for Verizon Business. Crawford has held a number of positions of increasing responsibility at Verizon Business and its predecessor companies, bringing more than 15 years of experience in the design, development and deployment of cost-effective, high performance operations management and IT solutions management.
In his current role, Crawford leads the Hosting, Colocation, Remote Application Management, Data Center Outsourcing and Help Desk products.
Before his current assignment, Crawford was assistant vice president of engineering for MCI, where he was responsible for establishing a roadmap and the global delivery of strategic IT services and enterprise applications. He led the development of the Web-based customer portal that continues to be used by Verizon Business today. Crawford also directed the design, development and testing of IT products, business solutions and enterprise architecture at MCI, including the creation of operational policy and procedures used across the IT Solutions product line.
Prior to his work at MCI, Crawford founded the IT engineering organization at Digex, now part of Verizon Business. He was also named senior director of engineering at Digex, where he led a San Jose, Calif., service delivery organization responsible for the delivery of IT Services to Managed Hosting customers.
Crawford holds a bachelor’s degree from the University of Maryland, Baltimore County, and has advanced training from Harvard Business School Executive Education, University of Michigan Business School Executive Education and the Center for Creative Leadership.
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Counsel - Technology, Media and Communications,
Linklaters LLP
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Director of IT,
Berwin Leighton Paisner LLP
Janet has worked in legal IT virtually all her working life – even her MBA speciality was ‘Competitive Advantage in the Legal Profession’. After working in administration at A&O, Janet set up a specialist consultancy practice looking at technology services (in their widest sense) for legal firms. She joined BLP about 12 years ago – initially as a consultant but later as their IT Director with a wide range of responsibilities. She normally says ‘if it plugs into an electric socket and does not make coffee it belongs to me!’ She is responsible for technology in its broadest sense, including ecommerce activities, knowledge management services and the building and infrastructure. In 2005 Janet won the BCS award for IT Director of the Year. The team have won many awards including Computing magazine’s Best Places to work in IT in 2007. Janet won IT Director of the Year at the Lawyers awards in 2008 and at the 2009 Legal Technology Awards Janet won the City/national - IT Director of the Year.
Janet established The Adelaide Group a women in business networking group in 1997 - the first speaker and honorary President is Cherie Blair. The group now has over 800 members and holds regular events listening to high profile women speakers.
Janet is a member of the London First advisory board, and under their auspices also mentors a senior policeman. She is a governor of local preparatory school. She is the Regional Vice President of the International Legal Technology Association for the EMEA region.
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Director of Strategic IT,
GlaxoSmithKline
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VP Business Strategy,
Microsoft
As of 1st July 2007, Neil Holloway took on an important new role as Vice President Business Strategy for Microsoft International reporting to Jean-Philippe Courtois, President Microsoft International. In this new position he will be leading several key 3 year business strategies for Microsoft Corporation focused on growth and customer experience. Neil remains a member of the worldwide Sales, Marketing and Services Group (SMSG) Leadership Team and the worldwide Consumer Leadership Team (CLT).
From 2005-2007 Neil was President of Microsoft Europe, Middle East and Africa (EMEA), and was responsible for leading Microsoft Corp.’s business throughout EMEA. He focused on the balanced objectives of driving customer satisfaction, improving integration across Microsoft business units, addressing the unique technology needs of diverse markets, and growing the software business in the region.
Before assuming the president’s role in 2005, Holloway served as Corporate Vice President of Sales, Marketing and Services for EMEA, and has extensive field expertise establishing programmes that directly address customer and partner needs in the region. His role included leading the business planning processes, enhancing field effectiveness and managing Microsoft’s sales and marketing efforts across the EMEA region.
Since joining Microsoft in 1990, Holloway has held a number of strategic roles in its UK subsidiary. He was appointed managing director of Microsoft Ltd. in July 1998 and subsequently was appointed vice president of Microsoft EMEA in April 2000.
Holloway has an MPhil in Operational Research and Control Engineering from Cambridge University and a BSc Hon. in Mathematics from the University of Bath. His hobbies are football, swimming, playing golf and spending time with his family.
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Former Head of IT Operations,
Cable & Wireless
Andrew Hyett is a technology professional and dynamic leader who possesses the rare blend of proven management skills with a strong technical background.
An experienced director and transformational change leader he has the reputation of having a “hands on” flexible approach and is known for finding solutions and solving problems. His talent for "getting the job done" has earned him praise from numerous peers and superiors throughout his career. He is confident and perceptive with excellent communication, facilitation and interpersonal skills. He has worked across different cultures and countries around the globe.
During his career Andrew has been responsible for the creation and implementation of many cost saving initiatives which have resulted in multi million pound savings and has turned around a number of failing business areas. Andrew is highly effective in the development and maintenance of stakeholder and supplier relationships, business strategy, service delivery and project delivery. He further excels in delivering against targets to time and budget.
Andrew has outsourced and in-sourced all aspects of IT departments globally and is a respected negotiator in contractual matters. He is a highly experienced expert in the implementation of Virtualised environments and other cost saving strategies within the technology arena (VOIP, ERP).
Sector experience includes Telco, Construction, Banking, FMCG, Retailing & Distribution, Finance, Insurance and Pharmaceuticals in multiple FTSE 100 companies,
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Senior Director,
CB Richard Ellis
Andrew is a Senior Director within the Global Corporate Services team based in London. He is head of the EMEA Technology Practice Group.
Andrew is recognised as one of Europe’s leading advisors to the data centre and telecommunications industry and also benefits from in-depth knowledge of all aspects of technical real estate including corporate data centre dynamics. Andrew is also responsible for the unique research provided by CB Richard Ellis into the Global Carrier Neutral Data Centre market and is a regular speaker at conferences including Data Centre Dynamics, Broad Group and Gartner.
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Group Head of Information Security,
Thomson Reuters
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Head of Information Management,
Zurich Financial Services
Sandeep Manchanda has over twenty years experience as a leader and advisor to the top leaders of Fortune 500 firms. He heads Information Management for General Insurance at Zurich. Since joining Zurich Financial Services in 2006, Sandeep has established the Information and Technology Management framework for all General Insurance Global Core Functions, focusing on customers, risk, and project execution. He also leads the global Master Data Management effort called One Zurich One View with an initial focus to drive cross-selling and channel management.
Sandeep received his MBA with Distinction from the Stern School of Business, New York University and his Bachelor of Technology in Electrical Engineering from Indian Institute of Technology.
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Director for Managed Service Strategy,,
Vanco UK Ltd
Steve is the Director for Managed Service Strategy, for Reliance Globalcom. Steve has over 20 years experience working in the telecoms market place beginning his carrier with the Royal Air Force.
Steve spent several years working for Madge Networks, one of the ASP forefathers to Cloud Computing. The role covered the design and deployment of a global IP and ATM backbone.
In 2001 Steve joined Greenwich Technology Partners, a Professional Services company, as a Network Consultant. During this period, Steve worked exclusively within the Financial Services arena.
Joining Vanco (now Reliance Globalcom) in 2002, Steve spent several years operating within and eventually managing the Pre Sales technical team. His current role covers the development of Reliance Globalcom’s wide range of managed services including – Networking, Voice, Application Assurance, Security and Assured Cloud Services.
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Douglas Menefee, a Gulf War veteran, has been involved with technology since the early 90’s. In 1994 Menefee resigned from the University of Louisiana to become a pioneer in the Internet economy by co-founding Planet Symphony, a website creation and interactive marketing management company. The company gained national attention in 1995 when it staged the first ever Internet video broadcast of Mardi Gras. To capitalize on the dotcom boom, Planet Symphony split into two distinct entities: Planet Symphony, which was acquired by the Graham Group in December 1995 and StarSeed, which was acquired by Geocities/Yahoo in December 1998.
Keeping his roots in Louisiana, Menefee remained with The Graham Group leading the convergence of interactive and traditional media until 2001 when he transitioned back into an entrepreneurial role by co-founding Menefee INSIGHT and Yadacast. In 2005, Menefee joined The Schumacher Group as their Chief Information Officer. Since joining The Schumacher Group he has led the deployment of a multimillion dollar technology initiative to upgrade and/or replace every enterprise system.
Menefee is a recognized military, business, and community leader. During Desert Storm his most notable recognition was an Air Medal for a life saving mission as a flight medic. He has been recognized as the Rising Young Business Leader of the Year and one of Acadiana’s “most important people”. Additionally, he has received the Innovator of the Year award from the Governor of Louisiana twice, once in 2003 as an individual, and then again in 2006 on behalf of The Schumacher Group. Menefee is also a graduate of Leadership Lafayette and a Master Graduate of Rapport Leadership International.
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Head of Global Services,
Deutsche Telekom AG
Margaret Morosi is Head of Global Services within the international wholesale division of Deutsche Telekom, International Carrier Sales & Solutions (ICSS) in Bonn. Margaret manages the daily global operations for back office functions within the Voice Trading division and responsible for the Sarbanes Oxley (S-OX) audit. Additionally, her specific focus is on developing specially designed workflows and processes to automate common business transactions within the international wholesale telecom industry. Prior to Global Services, Margaret was responsible for international wholesale voice contractual conditions based in the United States. Before joining Deutsche Telekom, Margaret spent over 10 years with Telstra, the Australian telecommunications company holding various positions in both domestic and international divisions based in Sydney. After a few years managing relations with carriers in the Americas region, Margaret represented Telstra’s major region in Southeast Asia as the Carrier Relations Manager based in Kuala Lumpur. Margaret holds a Masters in Management degree from Macquarie University in Sydney, Australia.
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Director of Data Management,
Richmond Pharmacology
Kjell holds a degree in mathematics, statistics and computer science and started his career working as a medical research statistician at a University Hospital in Gothenburg, Sweden. He has now been working in the pharmaceutical research industry for over 25 years and has since held several senior management roles in major pharmaceutical companies as well as Contract Research Organisations. Kjell has gained a broad background in clinical trials, regulatory requirements, project management, process and systems development and improvement, as well as experience from using a range of various platforms, tools and software for the collection, hosting, analysis and reporting of clinical trials data. He is currently Director of Data Management at Richmond Pharmacology Ltd in London.
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Research Director - Hosting and Cloud Computing,
Tier 1 Research
Antonio is a regular speaker at Managed hosting, virtualization and Cloud Computing conferences, and author of the managed hosting and Cloud Infrastructure series reports.
Prior to joining Tier1, Antonio spent a decade in the Telecom, CDN and software development industry's. During this time, he was Director of IP & Data services for China Telecom, and Telecom Italia. His creation of a video streaming distribution network while at Teleglobe achieved success as a 'Top 10 Broadband Streaming Implementation by the Aberdeen Group, which lead to a position managing technical business development with Akamai Technologies. Antonio started his career in the satellite space, leading TDMA development for INTELSAT. Following a decade in the Internet space, he was made a member of The Society of Industry Professionals.
Originally from South Africa, Antonio has a BSc. from the University of Natal, and holds an International MBA from Georgetown University.
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Enterprise Integration Architect,
Credit Suisse
Dr. Tarmo Ploom is Enterprise Integration Architect by Credit Suisse Global Architecture. Previously he worked as IT Architect by Swiss Life and Zurich Financial Services. He is a Sun Certified Enterprise Architect (SCEA), SEI Certified Software Architecture Professional and Open Group Togaf 8 Certified Architect. His main interests are SOA, BPM, MDA, Component Based Architectures and Large Scale Software Architecture
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VP Information Workplace,
GlaxoSmithKline
Alastair was appointed Vice President, Information Workplace in September 2008. In this role he is accountable for all aspects of GlaxoSmithKline's Collaboration, Portal and Messaging Services. He is leading the effort to migrate these services to Microsoft Online utilising a SaaS model.
Previously he was Vice President, Connectivity. In this role he was responsible for GSK's Voice, Collaboration, Conferencing and B2B infrastructure. Alastair originally joined SmithKline Beecham in 1997 and then moved to Cap Gemini Ernst & Young in 2000. He joined GlaxoSmithKline in 2003, where he has held various positions prior to his current role.
Alastair holds a BSc (Hons) in Information Technology from the University of Salford.
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Role in SHL: Andy is Chief Information and Technology Officer and leads the directorate responsible for designing, building and delivering the advanced web technology, customer data and business support systems which SHL deploys across the globe. It is his responsibility to ensure that SHL’s systems are fit-for-purpose and provide value-for-money. SHL makes extensive use of outsourcing to achieve both those objectives and Andy is responsible for controlling and overseeing the outsource contracts.
Career History: Andy Ross is a highly experienced Managing Director and CIO/CTO with a track-record of delivering results in highly-visible roles across multiple sectors in the US, UK and Internationally.
He has extensive eCommerce experience: as Director of Internet & eCommerce for the Royal Bank of Scotland, Andy led the bank’s centre of expertise and was responsible for the retail internet channel, launching NatWest.Com in 1999; and for developing a portfolio of innovative eCommerce businesses. He has also been closely associated with the UK eCommerce Awards from their inception, in 2004 receiving a personal award from the then Minister for eCommerce for his contribution.
An engineer by training, Andy completed his Ph.D. in 1979 and started his business career as a systems engineer with IBM. He has subsequently held senior technology roles in within Citibank, Reuters, & CSFB. He has broad business experience as a management consultant with Gemini Consulting and as Organisation Development & Systems Director for the Mercury division of Cable & Wireless. In 2005, he was appointed a “Heavy Hitter” for the UK Government Cabinet Office focussing on high risk government IT programmes.
Andy is also an experienced Board Member and Chairman of small technology related companies.
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Head of Data Centre Services,
Kingston Communications
Jonathon is currently responsible for internal IT operations and data centres at KCOM Group, though he has held a wide variety of roles over the last 15 years.
He graduated from Oxford University with a Masters degree in Materials Science & Economics and then went into banking with Barclays Bank. Following a brief spell in commercial lending he moved into business and IT systems design and then into IT account management. Jonathon then joined PA Consulting where he advised international clients on ITIL and credit card system implementations. His current challenge is to optimise the value of KCOMs data centres for internal and external use and he is currently overseeing the refurbishment and expansion of two data centres.
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CIO, Eli Lilly,
Eli Lilly
Caroline Serfass was appointed as CIO, European Operations at Eli Lilly and Company in 2004 and led a major transformation where a regional/global structure was built around common processes and essential services were outsourced. In 2008 she took over additional responsibility for the IT Delivery of Eli Lilly’s global CRM programme. She is a member of Eli Lilly’s European senior management team and plays a key role in business transformation and in changing the profile of IT from service provider to business partner.
A native of Strasbourg, France, where she joined Eli Lilly in 1990, Serfass’s 20 year career at the pharmaceutical group exposed her to several functions, with roles ranging from internal audit manager to IT Director for Manufacturing Europe, with a few years in manufacturing as Supply Director and then Insulin Supply Chain Director at Lilly’s manufacturing site in Strasbourg.
She became Eli Lilly’s UK IT director in 2001, where she and her team won the “best company to work for in IT” Computer Weekly award.
Serfass studied engineering at Ecole Centrale in France and has an MA in Robotics from Ecole Polytechnique de Montreal, Canada.
She started her career as the first IT manager of a small mining company in Rio de Janeiro, Brazil in 1988.
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CIO-UK and Ireland,
General Motors
As the CIO for General Motors UK & Ireland, Pamal Sharma has multi-brand responsibility for all aspects of IT and Telecommunications for GM’s largest market in Europe and their 4th largest globally. Whilst GM is his first Automotive sector employer, Sharma has spent his entire career in the commercial arena in both manufacturing and service industries.
Prior to the role at GM, he was the Group CIO with global responsibility for a market leader in the printing machine industry, manufacturing leading edge systems and allied services for the electronics and other high technology OEMs. Sharma has a technical academic background with Bachelors, Masters and a 3M, USA, sponsored Doctorate in Physics. He also holds professional qualification as a Chartered Engineer (CEng, CEEng) and a Chartered Physicist (CPhys).
Attracted enthusiastically to the commercial environment, his technical knowledge grew through an initial focus on a technical IT career, working always for global sector leaders. Over half of his 20+ year career has been in management culminating in the current role at GM. He has a pragmatic and optimistic outlook in both work and private life, enjoying both to the full.
When not working, he has a spectator interest in Motor Sport as well as various “social” participatory sports such as Badminton. He also enjoys community and charitable work as a St John Ambulance volunteer and as a registered active mentor with the IEE, mentoring members of the Institution at all levels. When asked of his greatest achievement to date, he says that it is knowing he has always tried to be fair in business and private life and helped those he could, whilst recognising that his own achievements have been greatly aided by the pleasure of working with excellent people in world leading organisations like GM.
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Head of Data Centre Optimisation,
Thomson Reuters
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Director of Product Marketing,
Magic Software Enterprises (UK) Ltd.
With over 15 years of IT experience, Ofer Spiegel fulfilled various roles encompassing almost every aspect of IT, including application development, system analysis, quality assurance, pre-sales, technical support, product management and product marketing as his latest position as Director of Product Marketing in Magic Software Enterprises.
Being part of a Magic Software Enterprises, a leading international IT company, Ofer's IT experience crosses the entire globe and almost every IT vertical. In his blog (http://spiegelwrites.blogspot.com/) Ofer shares some of his IT related thoughts, ideas, and experience.
Ofer holds a Bachelors degree (Hons) in Computer Science and Management.
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Strategic Level Advisor and Business Coach,
Richard Sykes
Dr Richard Sykes is an experienced businessman with a breadth of involvement & experience that spans the chemical industry, the IT industry and the world of arts. He has held senior executive roles in a major global multinational and non-executive chairmanships in a number of smaller ventures – and has lived and operated internationally.
Today Richard has a personal practice (‘Dr Richard Sykes’) as a board-level trusted advisor, strategic coach & facilitator. He works with senior management in the practical shaping of effective business information & communications technology (ICT) strategies & their implementation, sourcing & governance. He has a particular expertise in the workings of the ICT Services and Business Process, sourcing & outsourcing market place. His focus here is in coaching the development and practical implementation of business strategies that will deliver quality, sustainable stakeholder returns in these very competitive markets.
He also acts as an experienced non-executive chairman of the boards of small young ventures in both the IT industries and in the arts world.
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Managing Director UK & EVP Europe,
SunGard Availability Services (UK) Ltd
Keith’s 30 years of business expertise keep SunGard Availability Services’ European operations at the top its field. He is responsible for day-to-day profit and loss accounts and all aspects of sales, marketing, delivery and development, for a business that turns over in excess of $400m and employs over 500 people. The role includes overseeing over 3,000 customers across Europe and his vision as managing director is to drive the company towards its goal of being the first choice provider of information availability solutions.
Keith joined SunGard in November 2001 when it acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars – progressing from the IT department to operations manager then moving into various commercial and product management roles.
Initially working as Business Development Director in the UK for FailSafe ROC, Keith has held roles in Marketing, Business Development and Service Delivery before becoming MD for Comdisco’s UK and European operations. During this time Keith managed the expansion of the business from a single line in only two locations, to multiple platforms and services including high availability and Web services across almost thirty facilities throughout Europe.
He believes success and growth in any business stems from its two most important assets, namely staff and customers. Keith is widely quoted on Information Availability matters in business, national and trade press, such as the Financial Times, The Wall Street Journal Europe, Computing and IT Week. He has also appeared on the BBC’s Business Breakfast, Sky News and Meridian TV as well as BBC Radio 4’s The Bottom Line. He is a Chartered Director and is a co-opted member of the CBI South East Council.
Keith is 51 and lives in Hampshire with his wife Hilary. He has two grown up children and three grandsons and has just adopted 18 month old twins from Guatemala. He is an avid Manchester United fan and a follower of music, especially of The WHO, which in his opinion, is the greatest Rock Band in the world!
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Senior Director - Group IT Vendor Management,
AP - Moller Maersk
Kerny Ustrup, Senior Director is Group Vendor Manager for A.P.Moller-Maersk (APMM) Copenhagen.
APMM is the worlds largest shipping company also engaged in Oil exploration and production plus several other activities. The Group are present in almost all countries and employees more than 100.000 employees.
The Group Vendor management function includes the responsibility of building and maintaining the relationship towards the strategic IT-vendors of APMM in order to ensure best value of all engagements. Also included in the responsibiliy is the Group IT Asset Management covering both HW and SW. Finally the responsibility of the 2 global mailsystems lies with the Group Vendor Management.
Kerny Ustrup holds a degree in Computer Science from Copenhagen University plus additional Degree in Management.
Before being appointed Group Vendor Manager Kerny Ustrup had the responsibility for the APMM Group global shared services and for a global standardization programme with the objective to standardize, optimize and reduce cost for the global infrastructure.
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Mr Tanguy Van Overstraeten, Partner TMT, Global Head of Privacy,
Linklaters LLP
Listed among leading lawyers recommended in TMT (Technology, Media & Telecommunications) (Chambers Europe 2009), Tanguy Van Overstraeten is the Global Head of Linklaters Data Protection and Privacy Practice, Co-Leader of Linklaters Global Telecommunications Sector and Head of the TMT group in Brussels. He has developed a thorough practice in the field of information technology contracts and regulatory, focusing on data protection projects and compliance audits as well as outsourcing and other IT agreements. With a strong corporate background, he has a long-standing experience in advising multinationals on local and international large scale transactions and regulatory projects in a wide variety of industry sectors.
Among recent projects, he has advised SWIFT, the leading financial messaging service company, in its dealings with the European and Belgian data protection authorities regarding the access by the US Treasury to the data transported by SWIFT on behalf of financial institutions in the framework of the fight against terrorism. He has also advised a Japanese leading heavy industry manufacturer in connection with the implementation of its whistle blowing scheme throughout Europe including all aspects of transborder data flow and a multinational IT service supplier in a litigation against the Belgian State following the termination of a major IT project.
Tanguy is Vice-Chair of the ICT Committee of the British Chamber of Commerce in Belgium and an active member of the Digital Economy Committee of the American Chamber of Commerce to the European Union. He regularly contributes in conferences related to outsourcing and data protection, most recently at the conference “Privacy and Electronic Communications” organised at the University of Antwerp (Belgium) by the Association of Corporate Counsel Europe (March 2009) and the conference “Data Protection 2009 – Current Issues in Privacy and Data Protection” organised in London by Commerce & Industry Group International (April 2009). He is also Guest Lecturer at the Solvay Brussels School of Economics and Management (University of Brussels) and has published numerous legal articles on IT and privacy matters.
Tanguy is graduated from the University of Brussels (1987), a fellow of the Belgian American Educational Foundation (1990) and holds a LL.M. degree from the University of Chicago Law School (1991). He also worked in Japan (TMI Associates Law Office) in 1991-1992 as a foreign counsel.
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Head of Enterprise - UK, Ireland & Benelux,
Google
Robert Whiteside manages Google's Enterprise business in the UK, Ireland and Benelux
regions. Robert joined Google in 2005 to establish the business having previously
worked in various technical, consulting and sales roles in Enterprise software companies
and as a practitioner of IT within industry.
Google Enterprise makes popular Google technology available to organisations of all
sizes - from small start ups to some of the largest companies in the world. Providing a
range of solutions from powerful cloud based collaboration and communication services,
universal search, message security and archiving and geo-spatial tools Google
Enterprise is helping companies lower costs and innovate faster and providing
employees with powerful capabilities that are easy to use.
For further information about Google Enterprise please visit www.google.co.uk/
enterprise
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Global Director - Enterprise Architecture,
Bombardier
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