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Make the most of your experience at Contact Centres World Africa! Access Contact NOW!
To help you get the most out of your visit to the event, we've developed Contact as your online event networking partner to use before, during and after the show.
Contact centres and help desks are plagued with problems that range from inappropriate use of technologies, decreased competitiveness, a lack of resources, decreased efficiency and still manage to come out on top.
Over 4 days we will be discussing every detail of your contact centre or help desk! These four days include:
Some of the benefits include:
- Discuss how to deliver world-class knowledge management for customers & colleagues
- Recognise what your staff need in order to satisfy your customers’ concerns
- Analyse the impact that call centres have on reducing company costs and increasing your bottom-line
- Discover why South Africa is emerging as the
destination of choice for contact centres worldwide
- Grasp the impact that the global economy has on South Africa’s call centres
- Strategise with colleagues on techniques for building a business-focused helpdesk support infrastructure
» Get a copy of the brochure
» Reserve your seat now
Very informative, provides an
opportunity to learn more and
more to improve efficiencies in
our contact centre.
Daisy Mutai, Call Centre Manager
Safaricom Ltd, Kenya
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INNOVATION FOR 2010...
network and share ideas with your peers
 
For sponsors
The 12th annual Contact Centres World Africa conference is a powerful business development tool allowing you to reach your prospects.
With one cost effective investment Contact Centres World Africa 2009 gives you the opportunity to build your brand awareness, create business opportunities, generate quality leads and meet your target audience.
networking opportunities are endless at a Terrapinn event
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SEPARATELY BOOKABLE!
