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Francisco Tur
Hartmann
Principal, Market
Integration Division
European Central
Bank
Anthony T. Robles
Executive VP, Group
Head of Consumer
Banking
Chinatrust Commercial Bank (Philippines)
Stuart Woodward
GM, Representation,
Payments Business
& Technology, Premium Business
Services
Commonwealth Bank
Philip Lowe
Assistant Governor
(Financial System)
Reserve Bank of
Australia
Nick Astwick
General Manager,
Consumer Finance
Kiwibank
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Conference:
Cards & Payments Day 1
24th March 8am - 5:30pm
Cards & Payments Day 2
25th March 8am - 5:30pm
Innovations in Payments Day:
Thursday 26 March 2009
Workshops:
Pre-conference workshops:
Monday 23 March 2009
Workshop A:
"Fighting card fraud in the 21st century" led by The ai Corporation
Workshop B:
"PCI-DSS – achieving automated and continuous compliance
Post-conference workshop
Friday 27 March 2009
Workshop C:
"Commercialising mobile contactless services: What you need to know & do" led by Venyon
› Full conference programme
› Add this to my calendar
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This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the cards industry, then this is the event you need to be at!
If you supply or are involved in the following areas you should be looking to partner with the Cards and Payments Australasia Summit 2008:
- Barcodes
- Biometrics
- Card Applications Developers
- Card issuers
- Card Testing Equipment
- Chip Cards Software/Hardware
- e-Commerce
- Electronic kiosks
And many more, click here for more information.
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Programme
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Pre-conference masterclasses, Monday 23 March 2009
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| Masterclass B: | Sponsored by 
| 1pm | PCI-DSS – achieving automated and continuous compliance
Implementing a proactive, risk-based strategy is central to countering information security threats facing today’s banks, merchants and payments processors. Compliance is now a requirement, with the Payment Card Industry Data Security Standard (PCI-DSS) prescribing best practice guidelines for keeping systems, hardware and data secure.
This workshop will provide an overview of PCI-DSS and the business implications of non compliance. It will equip you with the tools to achieve complete data security.
Who should attend: Business, financial and IT managers involved in information security and compliance, including team leaders/project managers, VP/directors, CIOs, CTOs, CSOs and CISOs.
Agenda:
Business implications of PCI-DSS
- Overview of latest information security risks
- The business case for compliance
- Legal implications of a data breach
- PCI compliance as sound organisational practice
- Review of compliance standard
PCI implementation
- Building PCI awareness
- PCI-DSS as part of a wider governance framework
- Technical infrastructure to support PCI
- Change audit reporting and PCI configuration assessment tests
- Why PCI implementation requires ongoing validation
- Benefits beyond compliance
About your workshop leaders:
Kenedi Celik, Technical Manager Australia/NZ, Tripwire
Ken is the Technical Manager for Australia, with
solid skills in all areas of operations and security.
This includes a deep understanding of networking,
OS, operational improvement, application layer and
network layer security.
Ed Rarick, PCI Evangelist, Tripwire
Ed Rarick is PCI Evangelist at Tripwire, Inc. With decades of industry experience working hand in hand with retailers, payment card processors, hoteliers and restaurateurs, Ed has an enterprise-wide understanding of the issues facing businesses that must comply with the PCI standard.
Kelvin Heath, Director of security, Vectra
Kelvin Heath is a seasoned IT security and risk compliance consultant with more than 25 years of experience in the banking and finance sectors. He is a Certified Information Systems Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA) and Qualified Security Assessor (QSA).
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Cards & Payments Day One Tuesday 24 March 2009
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8.30am | Registration and welcome coffee
| 8.50am | Opening remarks from the Chair
Alan Shields, Research Director, Retail Financial Intelligence
| | Transforming the payments landscape |
| 9am | The payments landscape in Europe – lessons learnt
- Overview of the regulatory environment and what Australia can learn
- Creating a more mature payments market through Chip and PIN
- Cross border payments and SEPA
Francisco Tur Hartmann, Principal, Market Integration Division, European Central Bank
| 9.30am | Payments reform – have they achieved their objectives?
- Reform objectives
- Have there been changes in the competitive dynamics of interchange fees?
- Access arrangements and Australia’s bilateral payments system
Philip Lowe, Assistant Governor (Financial System), Reserve Bank of Australia
| 10am | Capitalising on growth opportunities in emerging payments markets
- The payments landscape in the US – key trends and opportunities
- Driving innovation through convergence of the financial services
and mobile industries
- Transitioning to the next-generation of electronic and mobile commerce
John Tait, Vice President, Sales and Marketing, First Data Asia Pacific
| 10.30am | Speed networking
| 11.30am | Panel session: The competitive dynamics of Australia’s
payments system
- Is regulatory distraction preventing innovation in payments?
- Should the RBA continue to intervene or allow the industry to self-regulate?
- Have the reforms to date really achieved its objectives?
- ATM reforms and impact on smaller players
Moderator: Charis Palmer, Managing Editor, Online Banking Review
Angus Vassie, Head of Portfolio Management, Unsecured Lending, Product & Operations, Westpac
Stuart Woodward, General Manager, Representation, Payments Business and Technology, Premium Business Services, Commonwealth Bank
Eddie Grobler, General Manager Australasia,
MasterCard Worldwide
Chris Clark, General Manager Australia, New Zealand, and South Pacific, Visa International
| 12.15pm | Panel session: Reinvigorating Australia’s EFTPOS system
- Addressing the problems associated with current governance arrangements
- Role of a revitalised EFTPOS system in improving the competitive landscape
- Will investment in EFTPOS pay off for financial institutions?
Moderator: Liam Tung, Senior Journalist, ZDNet.com.au
Keith Wilson, Head of Transactional Solutions, Bank of Queensland
David Bell, CEO, Australian Bankers’ Association
Douglas Swansson, Head of Payment Services, Coles
Chris Hamilton, Chief Executive Officer, Australian Payments Clearing Association
Michele Bullock, Head of Payments Policy, Reserve Bank of Australia
| 1pm | Luncheon
Sponsored by 
Luncheon Address: Sue Hando, Managing Director Prepaid cards, Retail Decisions
| | Discretionary spending and cards profitability |
| 2pm | Economic overview and its impact on cards
- Real impact of the slowing economy on discretionary spending
- Effect of the credit crisis and interest rates on consumer confidence
- Will there be a continued suppression on retail spending?
Craig James, Chief Equities Economist, CommSec
| 2.30pm | Panel session: Effectively managing a cards portfolio in a
slowing economy
- Responding to the pressure on the cards business to deliver
- Delivering innovation and product differentiation
- Dealing with declining margins, compliance and the cost of emerging technologies
- Balancing the increased cost of funding with appropriate pricing
Moderator: Dirk Hofman, Head of Sales, Infochoice
Stephen Karpin, Executive General Manager, Cards,
Commonwealth Bank
Anthony T. Robles, Executive Vice President, Group Head of Consumer Banking, Chinatrust (Philippines) Commercial Bank
Julian Potter, Head of Macquarie Direct, Macquarie Bank
Sam Nickless, General Manager, Consumer & Commercial Cards, NAB
| 3.15pm | Afternoon tea
| | Attracting and retaining customers
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Sponsored by: 
Session moderated by: Karl Schuster, President Asia Pacific, Carlson Marketing
| 3.45pm | Key considerations in launching a competitive card product
- Strategically assessing market entry considerations
- Personal vs. mass market needs
- Achieving top of wallet status
- Investing in the customer experience – know what really drives your customer
Melissa Hendrickson, Marketing Manager, ANZ
| 4.15pm | Case study: Creating new functionalities around payments
- Card personalisation as a point of differentiation for the card issuer
- Business benefits for financial institutions
- Building the relationship between card and card-holder
Sharon Waterhouse, Head of Direct Distribution, Newcastle Permanent Building Society
| 4.45pm | The technology behind loyalty marketing
- How card issuers and merchants can optimise the value of loyalty offerings
- Avoiding commoditisation through personalised offers at POS
- Loyalty marketing in practice- successful case studies from around the world
Sebastien Slim, VP Product Marketing, Welcome Real-time
| 5.15pm | More than just rewards: creating a compelling loyalty
program
- The difference between loyalty and rewards
- Moving away from mass market to individual needs
- The importance of strategic partnerships
- The crucial role of customer service
Corrina Davison, Vice President Brand, Loyalty & Rewards, American Express Australia
| 5.45pm | End of Day One and Networking Cocktail Party – VIP invite only
Sponsored by: 
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Cards & Payments Day Two Wednesday 25 March 2009
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8.30am | Arrival and welcome coffee
| 8.50am | Opening remarks and welcome from the Chair
Lance Blockley, Global Managing Director, Edgar, Dunn & Company
| | Cards innovation and opportunity |
| 9am | Negotiating the challenges of competition, regulation and
innovation in today’s payments market
- Where will payments innovation occur?
- Strategies for responding to margin pressure
- Meeting the challenges of innovation from non-traditional players
- Avoiding commoditisation and adding value to the cards portfolio
Salvatore Pennino, Head of Cards, Deutsche Bank
| 9.30am | Creating strategic advantage through payments innovation
- Challenges of delivering efficiencies in payments
- Achieving cost efficiencies and generating new revenue streams
- Leveraging best of breed payments technologies to protect key functionalities and improve speed to market
Edward Herman, Senior Director - Global Payments, Card Services & Business Exchange Services, EDS, an HP company
| 10am | Roundtable discussions
Roundtable 1: The Payment terminal: what’s next?
Beyond payment: what are the new services?
Roundtable leader: Tem Elliot, Director of sales and marketing, Ingenico International (Pacific) Pty Ltd
Sponsored by 
Roundtable 2:Merchant services - what do they and other parties in the value chain want? Roundtable Leader: Mike Aston, CEO, Distra
Sponsored by 
Roundtable 3: Fighting card fraud in the 21st century
Roundtable Leader: Mark Carter, CEO, ai Corporation
Sponsored by 
| 10.40am | Morning tea
| 11.10am | Operating as a challenger brand
- Overview of the Kiwibank story to date
- Being a challenger in the cards market
- Leveraging CRM to support the brand
Nick Astwick, General Manager, Consumer Finance, Kiwibank
| 11.40am | Innovation in Government Payment Delivery
- Payment innovation using point-of-sale in Federal Government
- Two recent case studies - BasicsCard and Medicare Easyclaim
- Future directions for government in payments
The Hon. Joe Ludwig, Minister for Human Services, The Australian Government
| 12pm | Card issuing – fuelling growth through partnerships with consumer brands
- Insights from the trend to-date
- Market entry considerations
- How this might play out
Julian Potter, Head of Macquarie Direct, Macquarie Bank
| 12.30pm | Driving competition in the low-cost market sector
- How will low-rate players fare in the current climate?
- Evaluating current demand for innovative, value-added product
- Creating a marketing strategy that captures your customer
Greg Johnson, Head of Consumer Products, Aussie
| | Debit, prepaid and commercial cards |
| 1pm | Luncheon
sponsored by 
Luncheon Address: Lachlan Clampett
| 2pm | Debit innovation and differentiation
- Is debit the principal way of making payments?
- Developing customised debit and prepaid solutions
- Efficiencies/cost reduction for customer payments utility
- Best-in-class programs for sales, rewards and loyalty programs
Anthony T. Robles, Executive Vice President, Group Head of Consumer Banking, Chinatrust (Philippines) Commercial Bank
| 2.30pm | Opportunities in the commercial card environment
- Delivering expense management solutions
- Simplifying the purchasing process
- Maintaining corporate expenditure and policy compliance
- Enhanced data and reporting capability
Kees Kwakernaak, Head of Payable and Receivable Products – Working Capital Services, NAB
| | Card fraud and security |
Sponsored by 
Session Moderated by: Mike Healy, Senior Sales Director Asia Pacific, Adeptra
| 3pm | Innovations in auto Resolution for Fraud and collections
Mike Healy, Senior Sales Director Asia Pacific, Adeptra
| 3.15pm | Creating a robust risk framework for payments
- Integrating security technologies across multiple channels
- Risk assessment strategies
- New developments in fraud detection systems
Richard Moore, Head of Financial Crime Management, Group Security, Financial Services, Commonwealth Bank
| 3.45pm | Developing a comprehensive risk management function
- The fraud landscape – trends and challenges
- Fraud transaction monitoring and countermeasures
- Examining the future business drivers for authentication
David Miller, Senior Business Manager Merchant Risk
Assessment, Westpac
| 4.15pm | Afternoon tea
Sponsored by:
| 4.45pm | Panel session: Dealing with the rise in fraud in card-not present transactions
- Future proofing against rising fraud
- Ramifications of chip and PIN and the consequent rise in online fraud
- Strategies to counter fraud – controls and detection
- PCI-DSS compliance – learnings from key markets
Moderator: Stephan Overbeek, Director of Special Projects, Australian Information Security Association
Stephen Wilson, Managing Director, Lockstep Consulting
Murugan Manickam, Country Fraud Risk Manager & Head of Authorizations, Citibank
Richard Moore, Head of Financial Crime Management, Group Security, Financial Services, Commonwealth Bank
Andrew Sharpes, Senior Manager, Credit Card Fraud Operations, Fraud and AML Control, Westpac
Mark Carter, CEO, ai Corpoartion
| | Merchant Services |
| 5.25pm | Panel session: Adding value at POS – enriching the merchant experience
- Are banks offering merchants a value proposition that merchants need and want?
- Extracting economic returns
- Improving the reliability of your service offering
- Differentiating your network
- Working with merchants to enable innovation in new payments technologies
- PIN at POS – key learnings
Moderator: Michael Walters, Director, Edgar, Dunn & Company
John Tait, Senior Vice President, Sales and Marketing, First Data Asia Pacific
Dee McGrath, Director of Cards, Australia and New Zealand, EDS, an HP company
Geoff Begg, Vice President & Head of Client Management, Merchant Services, Australia and New Zealand, American Express
Marj Demmer, General Manager, Merchant Services, ANZ
| 6.05pm | End of Day Two - Cocktail Function
Sponsored by 
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Innovations in Payments Day, Thursday 26 March 2009
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8.30am | Registration and welcome coffee
| 9am | Opening remarks from the Chair
Steve Laue, Director Financial Services Pacific, Neilson
| | Market regulation and payments innovation |
| 9.10am | Revolutionising payments through innovative product
offerings
- Challenges of rolling out a smart card for transit
- Mobile ticketing and EMV cards
- Emerging payment technologies – what they can offer for transit
- Beyond transit – multi-application functionality
Peter Lewis, Oyster Development Manager, Transport for London
| 9.40am | Innovation in a payments context
- Will innovation come from outside the banking industry?
- What can financial institutions do to establish an innovation function?
- Banks vs. non-bank payment systems players
Andrew Davis, Head of Product Management, Global Payments and Cash Management, HSBC
| 10.10am | Panel session: What is holding back innovation in Australia’s
payments market?
- How will FIs meet the challenges of disruptive innovations from new entrants?
- Cost reduction vs. revenue generation and customer acquisition as key drivers of payments innovation
- Which is more effective – new product development or multichannel
access?
- Surveying which payment types will take off first – micro, online, mobile, contactless
Moderator: Lance Blockley, Global MD, Edgar Dunn and Company
Ramin Marzbani, Director, Event Zero
Brad Pragnell, APCA
Amanda Ralph, Senior Manager for Product Innovation– Payments, Product Solutions, NAB
Mike Aston, CEO, Distra
| 10.50am | Morning tea
| | E-payments, online transactions and contactless payments |
| 11.20am | Case study: Launch of the GO-Tag prepaid contactless sticker
- Overview of functionalities and applications
- Creating users and building acceptance
- Building a business case for the merchant
- Creating a stepping stone to mobile payments
Peter Cowan, Head of Financial Institutions, First Data
| 11.50am | The role of contactless technology in enhancing payment
transactions
- Investing in new payment terminals to deliver greater convenience and security at POS
- Overview of Cabcharge solution: integrating contactless with credit, debit and fixed value
Mark Glass, General Manager, Asia Pacific, Verifone
| 12.20pm | Finding a smarter way to travel – ‘contactless’ prepaid transit fares
- Business plan and implementation strategies
- Transitioning to contactless ticketing
- Potential usage of the smart card beyond closed loop fare collection
Colin Hegarty, Go Card Operations and Contracts Manager, TransLink
| 12.50pm | Luncheon
sponsored by
Luncheon address by: Thierry Denis, Managing Director, Ingenico International (Pacific) Pty Ltd
| 1.50pm | ATM reform: direct charging and the new access code
- Overview of the reform model and progress to date
- Managing the transition from an interchange to direct charge environment
- Establishing a transparent and objective access code – key issues
- Chris Hamilton, Chief Executive Officer, Australian Payments Clearing Association
| | Mobile payments and NFC |
| 2.20pm | Panel session: Developing the business case for contactless and NFC
- Current business models from overseas – are they working?
- Negotiating who owns the customer
- What new value does the mobile channel create for banks and consumers?
- What does NFC offer to retailers – do the benefits outweigh integration costs?
Moderator: Lance Blockley, Global MD, Edgar, Dunn & Company
Russell Zimmerman, Chairperson, Australian Merchant Payments Forum
Rocky Scopelliti, Industry Executive, Financial Services Industry Marketing, Telstra
Peter Lewis, Oyster Development Manager, Transport for London
Sam Nickless, GM, Consumer & Commercial Cards, NAB
| 3pm | Afternoon tea
| 3.30pm | Case study: Commercialising NFC – are we there yet?
- Key learnings from the pilot
- Mobile as a value-added payments device
- Negotiating current barriers to entry and deployment
- What is needed to engage the relevant stakeholders?
Liz Hanton, Senior Business Development Specialist, Mobile Payments, Telstra
| 4pm | The synergy of standards: benefits of using standards in mpayment deployments
- Overview of the decisions made when implementing mpayment projects
- Understanding how standards connect
- Introducing standards relevant to m-payments
- Advantages of using existing and interoperable technology
- Insight into m-payment case studies based on GlobalPlatform specifications
Dr Alistair Campbell, GlobalPlatform representative,
| 4.30pm | Closing remarks and close of conference
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Post-Conference Masterclass, Friday 27 March 2009
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| Masterclass C | Sponsored by 
| 9am | Commercialising mobile contactless services: What you need to know & do
NFC is driving momentum behind mobile services that
leverage on the growing contactless cards acceptance
infrastructure for payments and transport/toll ticketing, with business benefits cutting across a range of industries.
How can you create and extract value for your
organisation? Who do you need to engage with, when
and in which order? This workshop will address best
practices to plan pilots for mobile contactless payment, ticketing and value-added-services and to scale up from pilots to commercial services.
Who should attend: Mobile operators, banks, transport companies, retailers, regulators, entertainment, media and sporting venues, mobile phone companies
Agenda:
Business motivators
- Contactless cards infrastructure for payments/ticketing
- Extending lead applications with value-added-services
- Generic options for business models
Technology options
- Acceptance points for contactless cards
- Phone & SIM options and availability
- OTA issuance and post-issuance application management
Planning & executing a pilot project
- Why and when to pilot?
- Educating staff, merchants and trial participants
- Metrics and measurements
Migrating and scaling up to a full commercial service
- Localising generic business models
- Managing & sequencing application depth and width
- Managing risky capex with managed services
About your workshop leaders:
Shubhrendu Khoche, Sales Director, Venyon
Shubhrendu has over ten years of experience across
mobile telecommunications & semiconductors
spanning both products and services. He is
responsible for Venyon’s sales and operations in
APAC for Trusted Service Manager services.
Alvin Wong, Solution Manager, Venyon
Alvin manages Venyon’s services in APAC and
provides technical guidance on Venyon’s service
offerings to customers, partners and key influencers.
He also ensures compliance with global payment
associations for Venyon’s service and delivery
infrastructure.
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